I'm having a hard time trying to scan my MacBook

  • 7 March 2017
  • 3 replies

Userlevel 1
"Scan failed. SecrueAnywhere cannot reach the internet to obtain threat information." 


I clicked restart like the directions told me to and this did not help.  


What should I do now?

3 replies

Userlevel 7
Badge +62
Hello Zim,


Welcome to the Webroot Comnmunity,


Please follow these instructions here in this thread by @ to uninstall/reinstall Webroot. This should fix all your issues.


If you want  you can also Submit a Support Ticket free of charge and the Suppiort Team can assist in resolving any issues yiu may have. Or call Support here:


Mon - Fri 7:00 AM to 7:00 PM (MST)

Tel: https://tel:+18666124268



Hope this helps?
Userlevel 1
Thank you.  I inserted the disc I kept and a scan completed successfully.  


Userlevel 7
Badge +62
Great news Zim,


Thanks for letting us know! Holller if you need anything else.


You may want to look here at the Mac User Guide?


Have a nice day!:D