I'm new and desperate ..Help Please
I have a Samsung laptop I have had Webroot on it since I bought it last year. It started running slow so I cleaned up everything and downloaded off of the factory installed Icon on my desktop, " SW updates" It had like 10 updates and as it was downloading it emptied my folders on my desktop and threw thumbnails of everything all over the screen and now I have one dotted line across the bottom of my screen that just now turned into two dotted lines! Any idea on what is going on, I have ran a webroot scan...comes back graphic ram is low but nothing else. Thanks for any help I am technologically illiterate.
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Can you tell us your issue as you left your post empty?
So what are your specs and could you please give us some more detail on the issue?
Welcome to the Community Forums.
It sounds to me like you graphics card/processor may well have a problem. Is the device still under warranty or do you have an extended warranty? If so then I would contSamsung dire tly and see if they can advise on this.
4.00GB RAM 64 bit x64 processor.
Everything was fine until I downdoaded the SW Icon off of the pre installed icons on the desktop.
One of the SWupdates is for Windows 8.1. Are you using your laptop now or another device?
What does your desktop look like now? Have you restarted your computer?
Check back and let us know if the issue persists. As
Do you have a subscription to Best Buy tech support? If so they can help you.
Let us know what happens.
Where are you getting the message, in your email or when you try to post here?
But we are happy to have you here in the WSA Community Forum..please look around and get confortable because we have a great group of members here ready to assist!!:D
Can you please do a clean reinstall of WSA? Please follow the following steps:
Please let us know if that corrects your issue? If not then we will look at alternative avenues to try and solve this for you.
Nic had asked him to take pictures and post them. I can post pictures using the insert/edit button and have been able to.