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📊 2023 OpenText Cybersecurity Threat Report

1 month ago

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Community 101

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2,033 Topics
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2033 Topics

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HisNibsFresh Face

asked in Community 101

WebrootAnywhere is triggering request to make changes to computer, but fails to launch thereafter

My Webrootanywhere has been corrupted somehow, and it may have been due to a scammer I mistakenly allowed online 1 week ago. It was a fake warning alert from Amazon, stating that my account had been hacked and that I should call this number: 1 888-655-2507. They alleged that my firewall was allowing trojans in and pointed to the crss.exe program in the Task Manager. This appears to be a common ruse by scammers. I mentioned that I was running WebRoot, and I believe I ran it successfully once since then, but again.Now, every time I boot up my PC, Windows (7) is asking for Webroot to make changes to my computer. I accept as I could not proceed, I think, but then, I haven’t tried without running it. Subsequently, when I try to launch Webroot, it fails to launch. Also, the small icon in the task bar is now missing.I tried uninstalling Webroot, but I keep getting an error messages stating that I need Administrator privilege to do this and that I need to log in as such (I am the “administrato

2 years ago

DigitNew Member

asked in Community 101

Unable to interact with or uninstall Webroot and all "solutions" are useless.

Attempts to put in a ticket for the problem have failed. The program will not open and will not allow me to uninstall it even in Admin. mode. The reinstall fails every time. I requested an email to change the password, never received an email. Requested a ticket 2 days ago and never received an email. I complained on Facebook and the bot just told me to put in a ticket or call the support number. I think we’ve all had enough of trying to communicate with some person from India or wherever only to have it fail anyway.This company is screwed up and we want a refund so we can try our luck with another program. Since these D-bags can’t be bothered to do anything right, after we’ve been customers since 2013. Sorry to rant and whine, but these people clearly don’t give a damn about their customers and this service deserves to fail.

2 years ago

jerryjerryNew Voice

asked in Community 101

How can I know webroot is running?

I’m using Win10 Home, just recently the Windows auto-update, since then I didn’t see the webroot mini icon on the toolbar, and I cannot run webroot either.How can I know my computer is protected?How can I run webroot?I tried to reinstall but nothing happensIs Webroot not compatible with the new Windows?

2 years ago

cjroosFresh Face

asked in Community 101

Can't log in

You have the most incredibly frustrating and IMPOSSIBLE log in system. You make me create a password *and* a security code. In order to answer the first and fifth or second and third letters of my security code I have to write it out. How safe is that? And then you ask me to install authenticator on top of that. But when I plug my authenticator code, it immediately takes me to a log out screen. After a half hour of work, I am still unable to log in. I am about to uninstall Webroot. This is ridiculous. What is worse is Webroot has also apparently stripped out the macros of one of my Excel workbooks. Gee, thanks for destroying my work without warning me first. How do I protect my macro-enabled Excel workbooks that are my own work from your voracious and over-aggressive algorithms. Nasty program. I am pissed.

2 years ago

CscottFresh Face

asked in Community 101

Changes to User Info

How do I change my email, password and credit card info on my Webroot desktop anti-virus software and VPN software? I can’t find a link to make this sort of change anywhere. I tried calling the help number, but after a very long wait on hold, gave up.

2 years ago

rlkacctNew Member

posted in Community 101

Virus Protection, Last Pass password protection and wifi security - Can they be used with more than one browser?

I currently use Chrome Browser with my Webroot products, but may wish to also use the Microsoft browser with the Webroot products. Can I use the virus protection, Last Pass and wifi security with more than one browser? If so, how do I do it?

2 years ago

optimasystemsNew Member

asked in Community 101

Issue removing webroot

We are trying to remove Webroot temporarily to troubleshoot a printer driver. I am unable to remove Webroot from Programs as it says its managed via the console. I have removed the said PC from the console on the 19th and its still not removed the program from the PC. Is there a way to force uninstall the program?

2 years ago

mikhatFresh Face

asked in Community 101

Derek FFresh Face

asked in Community 101

How can I stop Webroot from removing a trusted program during a routine update?

During a routine update to a program that we use everyday Webroot determined something was wrong & stopped the update. This either caused the program to uninstall from our computer or Webroot uninstalled it. We had to contact and pay for After Hours Support for the program to get it reinstalled. How can we make sure that Webroot knows that this is a trusted program?

2 years ago

PeterWRFresh Face

asked in Community 101

How do I reset my Security Questions?

I’ve replaced my 2FA device, and so need to set up 2FA. But to do so I need the three security question answers, and I have no idea what one of them was. How can I get these reset?

2 years ago

HerdmanNew Member

asked in Community 101

what is achilleawebsetup.exe

webroot deleted this saying it was malware. what is it?

2 years ago

hassanaliFresh Face

asked in Community 101

Webroot behing windows Firewall

we have very restrictive environment where we have windows firewall enabled for both inbound/outbound traffic. And as windows firewall uses IPs rather than DNS in order to allow/block traffic. so may i know the ip ranges for webroot servers so i can allow in windows firewall for inbound/outbound traffic?

2 years ago

mschonerankNew Member

posted in Community 101

I cannot log in to my account because it asks me for authentication code even though I did not have a authenticator account set up yet. Can someone suggest how to log in ????? does anyone even work at Webroot support line?????

I have been on support line on hold for over two hours- I cannot log in to my account because it asks me for authentication code even though I did not have a authentication account set up yet. Can someone suggest how to log in ?????

1 year ago

BrydeneNew Member

asked in Community 101

Cannot uninstall webroot

Hi I am trying my best to uninstall webroot from anywhere I can seem fit but the webroot suddenly pops-up an info mentioning “SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the Secure Anywhere documentation for further information.” Need help in this please.

2 years ago

sandywebFresh Face

asked in Community 101

Right click scan option missing in Windows 10

I found this fix in your forum, and tried it, but it’s not working. I’d like to uninstall Webroot and reinstall it, like the post says, but I can’t … I can’t find it in Control Panel » Programs & Features to uninstall it - it’s missing from there! I have found a issue with re-installing on a machine with our WRData directory present which causes this issue. I have made development aware and they are investigating. There are ways to fix it in the meantime though. Fist I have developed a program that will attempt to repair this. Please download and run the following:http://download.webroot.com/WRShellFix.exe If after running this it says its replaced it, try and see if the context menu options show (a reboot should NOT be required). If it says it has disabled the context menu run the program again to try to replace it. If this still fails then it is definitely the WRData directory getting in the way. You will need to do the following: 1. Uninstall Webroot 2. Reboot the machine 3.

2 years ago

dberg8811New Member

asked in Community 101

Can't access the site www.myhd247.com(real debrid). Blocked by Webroot

I have a streaming box and need Real Debrid to get the best streams. I was given the website of www.myhd247.com to use for access to real debrid. I can not access it because Webroot keeps blocking it.

2 years ago

cpera10100Fresh Face

asked in Community 101

Issues with deactivating a PC from which Webroot was uninstalled and machine retired.

On the PC security tab, I get to see 3 PCs. Two are active , the third one needs to be deactivated. My problem is that on clicking on the PC that needs to be deactivated, I do not have the Command Option. I have only About and Scan Information. This is not just the PC to be deactivated. This is holding good all 3 PCs. On checking the account set up I noted that PC Security Console is set to ‘Basic’. How to change this to get the Command option. Thank you,

2 years ago

NavyvetFresh Face

asked in Community 101

CUSTOMER HELP

I’ve been trying for days to get someone to answer the phone and help!! I’ve also tried the support tickets from the utility program. I NEED SOME HELP CANCELING THE AUTO-RENEWAL!!!!!!!

2 years ago

bmcrr1New Voice

asked in Community 101

download

I have a disc to reload my renewal. It does not run. on either of my machines. The download from the web site does not work either.

2 years ago

tomcompleteNew Member

posted in Community 101

subscription for webroot internet secure complete

Why did I receive only 583 days of ws complete when I paid for 2 years thanks for your prompt response tom

2 years ago

neverusewbagainFresh Face

posted in Community 101

Multiple Issues with Login and Support

Started in January 2020, when I tried to login to my account to add new phone, and laptop. I could not login to my account, as it rejected the password. I tried to use the password reset. No email. Put in a customer support request, and got automated answer to rest password though the password rest process. Put in a support ticket, then waited for a response. Forgot about it, for over 4 months since I already took care of phone and laptop using different products., Now the end of May, I started getting renewal notices. I went back to my requests from January, and no results. I did not get a response from my tickets. So waiting 48 hours might not be the solution. I started trying again the first of June 2020, and still nothing. Tried multiple attempts, still no response. Gave a scathing review, with a response to “sign on to my account and contact support, or create a ticket! Now I simply need to figure out how to delete the program, but of course you need to sign in to do that. Tried t

2 years ago

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