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- 2,078 Topics
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You have the most incredibly frustrating and IMPOSSIBLE log in system. You make me create a password *and* a security code. In order to answer the first and fifth or second and third letters of my security code I have to write it out. How safe is that? And then you ask me to install authenticator on top of that. But when I plug my authenticator code, it immediately takes me to a log out screen. After a half hour of work, I am still unable to log in. I am about to uninstall Webroot. This is ridiculous. What is worse is Webroot has also apparently stripped out the macros of one of my Excel workbooks. Gee, thanks for destroying my work without warning me first. How do I protect my macro-enabled Excel workbooks that are my own work from your voracious and over-aggressive algorithms. Nasty program. I am pissed.
Virus Protection, Last Pass password protection and wifi security - Can they be used with more than one browser?
I currently use Chrome Browser with my Webroot products, but may wish to also use the Microsoft browser with the Webroot products. Can I use the virus protection, Last Pass and wifi security with more than one browser? If so, how do I do it?
I cannot login to my Webroot account. The login screen accepts my email and password but then requests an Authentication Code which results in an error: “Invalid Authentication Code”. I try again and select: “Fogotten Password” Then select: “I forgot my Security Code” I enter my email address I answer the security question I receive an email giving a link to reset my security code: I enter a new security code Repeat the new security code Receive the following message Your change has been applied. You can now login. I select the “log in” link. I repeat the process but still receive the error: “Invalid Authentication Code”. I have repeated this process multiple times. I tried to send a message to Webroot Support, but you are required to Log In to do so I have purchased a new Laptop and want to replace the McAfee software
We are trying to remove Webroot temporarily to troubleshoot a printer driver. I am unable to remove Webroot from Programs as it says its managed via the console. I have removed the said PC from the console on the 19th and its still not removed the program from the PC. Is there a way to force uninstall the program?
I am unable to run a Webroot scan or even open the Webroot app on my pc. I can see that the last scan was run on 13/08/2020, so it does not appear to be working at all in the background. My license has recently renewed - is it anything to do with this? I can see when logging into webroot via the web, that my license is active.
During a routine update to a program that we use everyday Webroot determined something was wrong & stopped the update. This either caused the program to uninstall from our computer or Webroot uninstalled it. We had to contact and pay for After Hours Support for the program to get it reinstalled. How can we make sure that Webroot knows that this is a trusted program?
we have very restrictive environment where we have windows firewall enabled for both inbound/outbound traffic. And as windows firewall uses IPs rather than DNS in order to allow/block traffic. so may i know the ip ranges for webroot servers so i can allow in windows firewall for inbound/outbound traffic?
For several weeks I’ve been trying to contact WebRoot and keep getting kicked out of my log in. I’m trying to register my renewed product keycode and can’t do it. I see that Webroot has taken my money to renew, but I can’t talk to them. If I call I get messages about them not being able to answer do to scheduled time off. Who can I talk to? Help, please!
Hi I am trying my best to uninstall webroot from anywhere I can seem fit but the webroot suddenly pops-up an info mentioning “SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the Secure Anywhere documentation for further information.” Need help in this please.
I found this fix in your forum, and tried it, but it’s not working. I’d like to uninstall Webroot and reinstall it, like the post says, but I can’t … I can’t find it in Control Panel » Programs & Features to uninstall it - it’s missing from there! I have found a issue with re-installing on a machine with our WRData directory present which causes this issue. I have made development aware and they are investigating. There are ways to fix it in the meantime though. Fist I have developed a program that will attempt to repair this. Please download and run the following:http://download.webroot.com/WRShellFix.exe If after running this it says its replaced it, try and see if the context menu options show (a reboot should NOT be required). If it says it has disabled the context menu run the program again to try to replace it. If this still fails then it is definitely the WRData directory getting in the way. You will need to do the following: 1. Uninstall Webroot 2. Reboot the machine 3.
On the PC security tab, I get to see 3 PCs. Two are active , the third one needs to be deactivated. My problem is that on clicking on the PC that needs to be deactivated, I do not have the Command Option. I have only About and Scan Information. This is not just the PC to be deactivated. This is holding good all 3 PCs. On checking the account set up I noted that PC Security Console is set to ‘Basic’. How to change this to get the Command option. Thank you,
Started in January 2020, when I tried to login to my account to add new phone, and laptop. I could not login to my account, as it rejected the password. I tried to use the password reset. No email. Put in a customer support request, and got automated answer to rest password though the password rest process. Put in a support ticket, then waited for a response. Forgot about it, for over 4 months since I already took care of phone and laptop using different products., Now the end of May, I started getting renewal notices. I went back to my requests from January, and no results. I did not get a response from my tickets. So waiting 48 hours might not be the solution. I started trying again the first of June 2020, and still nothing. Tried multiple attempts, still no response. Gave a scathing review, with a response to “sign on to my account and contact support, or create a ticket! Now I simply need to figure out how to delete the program, but of course you need to sign in to do that. Tried t
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