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Community 101

Community 101

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2,047 Topics
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deplorablehayseedNew Member

asked in Community 101

Windows Vista

Can’t Webroot on Windows Vista can someone help?

ginawquirkNew Member

asked in Community 101

Adware after bad click

I keep getting pop up ads after an advertisement was clicked by accident. I believe my computer is infected with adware, but the scan is coming back negative. How can I find the offending malware and remove it?

ptgeoffNew Voice

posted in Community 101

Webroot Customer Support

What an earth has happened to Customer Support? I raised a ticket back on 13 March and I am still waiting for a response. It never used to be like this.

kathyw56New Member

asked in Community 101

how can I improve my reputation

;Even though I have an ssl certificate, webroot lists my site as a moderate risk. I asked for a change but they lt it at 50. What specifically can I do to improve my sites reputation? https://bellaninadayspa.com

iosman002New Member

posted in Community 101

Are two versions of Webroot supposed to be running now?.

Hello, Just reformatted my computer and when I installed Spysweeper with Antivirus, it told me there was an upgrade available. I upgraded, and now it looks like two separate programs are running: Webroot SecureAnywhere, and Webroot AntiVirus with Spy Sweeper. Is this normal? thanks iosman

BobalooNew Member

posted in Community 101

WI FI Stopped working

All of a sudden, I am unable to log into WI Security app on both my I phone and iMac despite entering the correct username and password. I just bought the app last week and performance was sketchy at best...it kept shutting off and either would not allow me to connect to the internet or timed out. Im very disappointed with my purchase and I paid top dollar $60 for access on 5 devices. No one in my family wants to use use it because of these issues. I,ve spent way too much time fiddled around with Webroots applications.

dianeroyNew Member

asked in Community 101

webroot and goodsync

Hi, wondering if anyone else has set up a scan of data that comes into the network via a program called GoodSync? I need to find a way to scan the data on copy or prior to copying to our main file server, any pointers helpful, thanks

uly551New Member

asked in Community 101

timemanager.exe, loader.exe

I think my system has an infection. loader.exe has been detected and removed from system many times. but the system seem to run ok. the same with timemanager.exe. is there a way to permnatly remove these?

jeaninlnkNew Member

asked in Community 101

temporary files

My scan results indicates that there are a lot of temporary files. How do I find and delete them?

cvk154Fresh Face

asked in Community 101

very concerned

i recently received an email from someone that had a old password from a site that I had visited saying that they had disturbing images of myself from the past 4 months demanding payment in bitcoin or they would release the images to family and friends. They do have my current email address but the password was from years ago. im concerned and do not know what to do

posted in Community 101

Webroots Permanently delete option is not working properly.

Windows 10 has the Quick access folder near the top of the folder pane in the Windows 10 file explorer. Icons in Quick access are only shortcuts. I am aware that the user is unable to delete the icons. I always choose to preform the "permanently delete" from the folder the file is in. If you preform a right click on any file, there is an option to permanently delete the file. This option is placed in the context menu if you have Webroot installed on your windows computer system. I have not implemented the previous versions feature, so I do not expect this is the reason why. These files that I have permanently deleted are accessible from the Quick access folder in windows 10. I am convinced that webroot does not actually deleting files properly.

mrwebNew Member

asked in Community 101

Remove deactivated computer

i've removed Webroot from an old computer, but it's still showing up on my console. How do I remove it from the console?

GenbukanNew Member

asked in Community 101

Is Anyone Working in Webroot Custmer Service?

Can someone point me in the right direction? I sent an email request in for help with Webroot customer service four days ago and again yesterday. I have not gotten any response. Is anyone working from home or am I somehow not sending my request to the right place? Thanks

terri67Fresh Face

asked in Community 101

Ransomware (?) attack

I’ve used Webroot for years and thankfully haven’t had malware issues. Recently however, I was hit by a (seeming) ransomware attack. I’m very careful, but this came from a news link from Bing ! Anyway, whatever the *$#% it was, I was able to remove it. But are there any other scanners or anti-malware programs I should be using in addition to Webroot?

MattBuildsFresh Face

asked in Community 101

Password / Authentication Code Reset Fail

Oddity: System won’t accept Authentication Code after entering Username and Password. System won’t send Code Reset Email. System won’t send Password Reset Email. System does send Email notification that Authentication Code attempts have exceeded allowance. Technical Support Ticket has gone unanswered for 6 hours. Customer of 8 years. This seems odd. Anyone have any ideas?

iAwakeFresh Face

asked in Community 101

Webroot Firefox extension

Hello! I have recently started using Webroot but I never managed to get the Firefox extension. Did reinstall Webroot but with no luck. I have also looked for it in the add-on store but did not find it. What should I do?

hammoNew Member

asked in Community 101

Laptop security

I have webroot protection on my desktop can i also download it onto my laptop or is that another subsription ?

Overwhelmed32New Voice

posted in Community 101

New Wi Fi Security Problem

Hello. I recently downloaded the most recent updated version of Webroot Wi Fi security. I seem to be permanently connected to a Canada IP address, even after I disconnect. I also notice when I connect, the connecting IP address doesn’t refresh. Also, (after disconnecting) when I put my cursor over my WiFi icon in the tray it says “unidentified network Canada”. I don’t think the program is dis-engaging. Any suggestions, please? Thank you……...Overwhelmed

KSADolphinNew Member

asked in Community 101

Can't load or uninstall webroot

I noticed my computer started running slowly and then I noticed that Webroot was no longer running I tried to run it manually and it won't load. I tried to uninstall it and it won't uninstall. Any suggestions? I think I have a virus.

rocker420Fresh Face

asked in Community 101

adobe flash player

i was wanting to know if i should uninstall adobe flash player off of my laptop please ty all please please can someone answer my question tysvvm

Dale20New Member

asked in Community 101

what to do when you have been threaten with porn for ransom

what to do when you have been threaten with porn for ransom