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Community 101

Community 101

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2,046 Topics
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terri67Fresh Face

asked in Community 101

Ransomware (?) attack

I’ve used Webroot for years and thankfully haven’t had malware issues. Recently however, I was hit by a (seeming) ransomware attack. I’m very careful, but this came from a news link from Bing ! Anyway, whatever the *$#% it was, I was able to remove it. But are there any other scanners or anti-malware programs I should be using in addition to Webroot?

pusssykattFresh Face

asked in Community 101

No response from Tech Support

Windows Update wiped my hard drive this week. I have sent 2 messages to Webroot on the 6th, 7th and today. The response in the past has been almost immediate, however, I have had a response to date. I didn’t call the number because of such quick response, however, this is Saturday and the office is closed until Monday. Is this common?

tlc2037New Member

asked in Community 101

computer user

I recently changed browsers from firefox to edge now webroot doesn’t show up in the address bar. How do I get it back.

MattBuildsFresh Face

asked in Community 101

Password / Authentication Code Reset Fail

Oddity: System won’t accept Authentication Code after entering Username and Password. System won’t send Code Reset Email. System won’t send Password Reset Email. System does send Email notification that Authentication Code attempts have exceeded allowance. Technical Support Ticket has gone unanswered for 6 hours. Customer of 8 years. This seems odd. Anyone have any ideas?

csepNew Member

asked in Community 101

what to do w/ quarantine items?

posts to the same question said they can be safely be left in quarantine but they are 5 years old & I would prefer to delete them if possible unless there’s a reason to not delete them? thank you

percy_bFresh Face

asked in Community 101

Apps created with G.D.G. "HTML Executable" are flaged as Trojan Horses. Why?

I recently created an application with a tool I have been using for years. HTML Executable (by G.D.G. Software) is a tool used to create eBooks or stand-alone applications from HTML code. The application that I created was a compilation of HTML web pages that comprised an eBook. After creating the application, I code signed it. Afterward, I submitted it to www.virustotal.com, where it passed with flying colors. However, during my testing of the application, I was shocked to see my anti-virus (Webroot) flag the application that I created as a Trojan Horse. I have since reached out to Webroot several times over the past couple of days and received no response whatsoever. Please tell me how I can get someone to look into to this false positive and white-list my application. Thank you.

JEANmickyNew Member

asked in Community 101

false alert ?

In the morning, working on a website , I receive an alert saying my PC was infected and I would have to phone a number to a security platform. I just shudown and start Webroot to look for any problem. Webroot start analysis but nothing was found and my PC seems to work normaly. Can I be sure that it was a false alert ?

Slittle75Community Guide

asked in Community 101

LastPass

Do we have to create an account for our LastPass password manager every time we renew our Subscription? I have entered my keycode using the little gear on the right of the “My Account” but when I go to my password in my console it shows a yellow fade with an exclamation mark on Password manager?

MandosNew Member

asked in Community 101

I am not a Administrator

Give me a Administrator of my Webroot

BoMorFresh Face

asked in Community 101

No Online Acces to Webroot & Can't Remove Mobile Devices

No Online Access to Webroot: When trying to communicate with Webroot support, via ticket, message, or wifi, I get locked into an endless cycle of entering my password, allowing cookies, and “we have already had contact with (my email).” In my browser (Firefox) I’ve added the Webroot URL -- both http and https to a list of sites from which cookies are always allowed. I’ve even tried MS Edge, in case Firefox is the issue -- same problem. Calling support has it’s own set of problems. Can't Remove Mobile Devices: My device dashboard shows two entries for an active tablet, and one entry for an inactive tablet. The remove function for either case doesn’t work. Anybody out there have any suggestions?

gradyNew Member

asked in Community 101

Right click 'permanently delete with Webroot is missing.'

when I right click on a file or .jpg I no longer have the option to permanently delete with webroot. All I get is Win 10 delete option.

joecyberenigmaFresh Face

asked in Community 101

how can I get rid of old devices? How can I convince the webroot console my pixel3xl is a phone?

Old devices never leave the webconsole. Add the new phone and it shows up as a tablet. Does webroot console actually work?

sgpayne99New Voice

asked in Community 101

Myloginhelper scam

Myloginhelper was installed and it’s a scam, apparently, and I can’t find it on my system to uninstall it! If you know exactly how to uninstall this particular item, please let me know. Thanks.

megangilsNew Member

asked in Community 101

no more green check mark safari

I use safari and I am no longer seeing the green check mark next to webcites. I looked at the Safari extensions and its not there.

rubi hurtadoNew Member

asked in Community 101

codigo invalido

Compre mi cd, en tienda y al momento de la activacion me dice que es inválido el código, pero no me marca que expiró ni nada de eso, solo que es inválido el codigo y esta nuevo, lo acabo de abrir

LNAWaltersNew Member

asked in Community 101

What is an authentication code?

I have passwords and I have a security code, but when I tried to log in, it asked for an authentication code. I have no idea what this is or where to find it. Can anyone please enlighten me?

MadelineBFresh Face

asked in Community 101

scammed with phony webroot website

Lenovo 2019 Premium Flagship ThinkPad E590 Purchased: 1/8/20 Delivered: 1/11/20 Set-up: 1/12/20 I tried to install Webroot Internet Security Complete on my new computer. Instead of using the website listed on my email receipt from Webroot, I did a search for Webroot on the internet. I ended up on a bogus site. I asked for help installing Webroot on the computer. The person who I spoke to said that he would have to do a complete scan of my computer. I gave him permission. At the end of the scan he showed me that I had approximately 10 areas where my modem/router was hacked. He said that he was a member of the Geek Squad and that Best Buy owns Webroot. He also said that he could arrange for a technician to come to my house to install a machine to remove the hacks. The machine would be in my house for 4 or 5 days. At the end of that time the technician would return to remove the machine. I would only be charged $50. For security he said that he would need to hold the cost of the

Andrew1222New Member

asked in Community 101

How do I reset my password?

Ok, so my issues I am having is now how to reset my password with in the web broswer its how to reset it in the applications in access control. I set it a while ago but I just dont remember it. I cant seem to find it anywere or any help.

cverrierroslNew Member

posted in Community 101

Reinstalling Endpoint (different key) over an old installation

So - for complicated reasons, I’ve taken over a new Webroot contract on a set of machines that had EndPoint already installed but with no access to the Console (which was under the control of an outsourced provider who are sulking and not responding to me) These machines obviously don’t turn up on my new console. I can’t uninstall the old EndPoint because it keeps asking me to browse to the original msi file (which I don’t have) and reject a new wsasme.msi file (probably wants a different build). The Endpoints are all managed, so I have no access to the UI to directly change the licence key. This also stops me running the EXE installer, as it just prompts the existing installation to tell me to contact an admin. BUT If I run the new MSI file - It lets me install a second copy of Endpoint on the machine - I actually get two copies in the Control Panel list of installed applications with different install dates from 2016 and 2020. I can then uninstall the newer copy, which also magicall

NelsonMNew Member

asked in Community 101

Not Scanning

My Webroot won’t scan for viruses or malware. What should I do or when will this be fixed?

MagnoliaFresh Face

asked in Community 101

Trial Version Keycode

I renewed my trial version for 5 devices 1 year subscription and works perfectly well just recently. But I have a problem installing it to my other device with a pop-up error “The keycode you entered is for a Webroot SecureAnywhere trial and can’t be used to reactivate the full product. Please help.

Lin6878New Member

posted in Community 101

Cllas on service

I have been getting calls on my service saying that Webroot isn’t doing business in USA any more and would have to pay another 199.00 to connect in the UK. I have 2 years left on my account and they said If I wanted refund to log on to my banking online to get it. When I did these they said the accidently put 10,000 in my account. I needed to go to bank and withdraw the money and they would give me instructions what to do next. I told them, I wasn’t about to do that and he said he needed to get the money back. I told him to figure it out some other ways and hung up on Him. He said his name was Sam and gave me a # 315-837-0090. He called back over 10 time trying to connect with me. I checked my bank, there wasn’t the amount in there. I have been getting many calls from them since. What can I do, other than not answer , is there a fraud hotline to report them on?

1Davo59New Member

asked in Community 101

Change of OS

Simply all I want to know is will Webroot work with another OS, (ChaletOS)