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5 months ago

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Community 101

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2092 Topics

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webroot_activation_issuesNew Member

asked in Community 101

Subscription has renewed but webroot

I get this annoying Your action is neededI enter my new keycode - it approves the software.Then 10 minutes later I get its expired - please renew.I have 368 days left on my subscription….Console seems to be ok: Ask Support. I opened 2 ticket, the first one 4 days ago and goes unanswered. Support used to be good!

7 months ago

rfrankNew Member

asked in Community 101

Something blocking access to secure sites?

Something on my laptop is blocking my access to certain secure sites including my Webroot Secure Anywhere account and my Yahoo email. I’m able to access those sites using other devices that are NOT protected by Webroot. Already cleared Cache and Cookies. Tried disabling firewall and Indentity protection. What else can I try?

8 months ago

ken.bakerFresh Face

asked in Community 101

Can't become a partner?

I’ve filled in the form to become a partner twice now, and have yet to be contacted.Anyone know if there is another way or a direct contact instead of a form which never seems to be read.Thanks.Ken

8 months ago

WZoellerNew Member

asked in Community 101

Automatic renewal: other keycode mentioned than my old keycode (since years)

Webroot SecureAnywhere (last version) : Issue with automatic renewal over the internet: other keycode mentioned than my old keycode (since years) for payment. How can that happen? Has the licence be stohlen?Many thanks in advance for your help.

8 months ago

Md.chowdhuryFresh Face

asked in Community 101

Blocking DLS2 Application

We use an application called DLS2. But, whenever Webroot get installed on the machine, it blocks the application and this application doesn't response anymore. So, what I have to do, every time it happens, I uninstall Webroot first. then uninstall the DLS2. After that, I have to make a fresh installation of DLS2. It’s lots of works actually.

8 months ago

RROKayONew Voice

asked in Community 101

fake Amazon email in german language followed by robo call from someone inrobo voice saying they werecalling about large Amazon order

Fake Amazon email in German language saying that it was a password reset email I requested. I could not read original email. I found a translate link and clicked on that. The email did translate but was it a spoofed translate link? How bad could I be Hacked? Forty minutes or so later I get robo call saying Checking on large money purchase in Amazon orders press 1. Well I did press 1 on phone but hung up when I heard someone say Amazon Customer service

8 months ago

Allan1New Member

posted in Community 101

Short-cut virus?

But does Webroot protect a device from short-cut virus

8 months ago

gashoeNew Member

asked in Community 101

devices support

My account is showing I have 10 devices support but I know this number is too high. I am having a problem tying the device name the system assigned to the actual device to see which devices I need to remove. I suspect these are just older devices we no longer own.

8 months ago

TubbybloxianFresh Face

asked in Community 101

Roblox issue

Today I was able to play a Roblox Game when Roblox began to update. During the update, Webroot popped up and asked me if I should block, allow or always allow. I clicked block and now everytime I start Roblox, this message will appear:“Failed to download or apply critical settings, please check your internet connection. Error info: HttpError: ConnectFail”I’ve searched up every method on how to fix this problem with Webroot blocking a certain file in Roblox and none of them solved my problem. I went to Application Protection and unblocked 5 Roblox files, the problem wasn’t solved. I went to Control Active Processes and the Roblox file was allowed, but the problem still wasn’t solved.I even reinstalled Roblox and the problem still wasn’t solved.The only thing I could do is disable Webroot to play Roblox.How do I solve this problem so Webroot can still be up while I play Roblox?

8 months ago

mikeycpaNew Voice

asked in Community 101

$McRebootA5E6DEAA56$.lnk

This file was noted in my CCleaner start-up. It can be disabled not deleted. Explorer search doesn’t find it and I’m not seeing that Webroot is finding it. Any help appreciated.

9 months ago

jdpdFresh Face

asked in Community 101

Login advice

I’ve been with Webroot as a normal home user for several years, protecting four different devices, and have just renewed for another three, but I’m baffled as to why I have now been sent two CD discs by post - one with my name on, and one without. What am I meant to do with them? And who or what is Carbonite?

9 months ago

ShadetreeNew Member

asked in Community 101

Logging into Web Console

I’ve had Webroot for some years now but have never needed to log on to the management console. I bought a laptop so now I need to install Webroot as another device so I need the console. I renewed my subscription and set up an account and password. I don’t remember if I had set one up previously back when. I can log into my account, and by using a temporary password that Webroot sent me I can log onto the support site where you can initiate a “ticket” to try to resolve your issue. However, I can not log onto the console as I just get “invalid log in info” (or something like that). I’ve put in 3 message “tickets” starting last Tuesday, with no response. Today is Saturday. If I try “forgot password” I get no email response. I’m just stuck.

9 months ago

MajorHavocCommunity Leader

posted in Community 101

Thank you Tyler and Webroot.

Just a big thank you for a box full of contest swag that arrived today. It was a fun co test, and now the prize fun begins. Thanks again to Tyler and others who put on the contest, and Webroot for making it happen.

9 months ago

SXR6Popular Voice

asked in Community 101

Webroot Management Console Manage Users

I am trying to find out how to delete users from the Webroot Management Console please?

9 months ago

Ken215New Member

asked in Community 101

update problem on android

I got a notice that webroot secure anywhere needed to be updated; I updated it & I keep getting the same message to update & uninstall old version. Also, the format is totally different than the old version. Is there something else that I need to do?

9 months ago

xflayeNew Member

asked in Community 101

Can't access Lastpass through My Account

I recently noticed that my LastPass is now the free account (even though I have the Webroot Anywhere with 5 devices).It used to be premium but not anymore.I’ve tried going to My Account to sign in. Following the link opens a carbonite “create account”.I enter the keycode I have, but I get the error message that states that the keycode is already associated with another account.It’s very frustrating. All the links and previous how-to’s are dated and do not reflect the new changes.Appreciate any help on the matter.

9 months ago

FranckANew Member

asked in Community 101

RROKayONew Voice

asked in Community 101

Found Free Malwarebytes Premium code online

SO I do not remember how or where I found the activation service code online. But I found the activation code and, so I thought ,well Malwarebytes premium for free let me check that out. And I do still have Webroot secure anywhere. OK, so I copied and Pasted the activation code (the Free one) and poof the service went from free to premium. So anyway I do not know what I have done or got And I forgot that I had found the free code online somewhere. Time passed, and then, I noticed that Wow I had Malwarebytes Premium so I called the Customer service number I found online for Malwarebytes and waited the long way long wait and then Some man got on the phone (with a Scottish accent ). anyway he asked some Questions NO personal info except if the Laptop I had the Malwarebytes on was bought on a special price deal and yes I had bought the laptop for a reduced Christmas price special. anyway he said he checked the number and it was legit he said. I think he said it was like a business type of

10 months ago

SteveTrowNew Member

asked in Community 101

Wifi Security: Can log in, but can't connect to any servers

Using my laptop to log in to WiFi Security, I can log in to the service but when the “connect” button is clicked, nothing happens. Have used WiFi Security with no problems for about a year now.

10 months ago

dengWebroot Employee

posted in Community 101

New Webroot and N-able RMM integration

To follow up with our Webroot and N-able N-Central integration, we had released Webroot integration with N-able RMM product. The download zip with the install instruction and zip is at https://download.webroot.com/RMM/N-ABLE/RMM_integration.zip

10 months ago

yellowdahgFresh Face

asked in Community 101

fell through a crack....

About a year and a half ago I had a problem installing a new printer and ended up calling the support number that came with the printer. The guy who was helping me on the phone was having a little trouble with the hardware that is in between the chair and the monitor and ended up taking control of my computer. It turns out he said that I had some kind of virus that was not letting the printer install whether that was true or not I don’t know but he ended up putting Web Root on my machine and the company he worked for took over technical support and security and in doing that uninstalled the virus protection I had with another company. So the printer is working I have paid for a years worth of technical support and Web Root is protecting my computer. I believe the support people have many clients just like me and Web Root is servicing them all but I don’t have an actual account with Web Root I am just one “node” in my tech supports account All good….now a year and a half later my ye

10 months ago

MajorHavocCommunity Leader

posted in Community 101

Well, the leader boatd scrrwed up again…

The leader board screwed up today at 5:06 PM PDTI was just a few points from 4th place, went and posted something to a few discussions. When I came back to the leader board, I had only 10 points. I should have just taken 4th place. It screwed up again. You can see how many posts I have today alone, was in 5th place this morning. Now only 10 points? DOH! Something has gone wrong again And now the system is telling me that this discussion topic is too short. Really?

10 months ago

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