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- 2,092 Topics
- 7,754 Replies
Subscription has renewed but webroot
I get this annoying Your action is neededI enter my new keycode - it approves the software.Then 10 minutes later I get its expired - please renew.I have 368 days left on my subscription….Console seems to be ok: Ask Support. I opened 2 ticket, the first one 4 days ago and goes unanswered. Support used to be good!
Something blocking access to secure sites?
Something on my laptop is blocking my access to certain secure sites including my Webroot Secure Anywhere account and my Yahoo email. I’m able to access those sites using other devices that are NOT protected by Webroot. Already cleared Cache and Cookies. Tried disabling firewall and Indentity protection. What else can I try?
Automatic renewal: other keycode mentioned than my old keycode (since years)
Webroot SecureAnywhere (last version) : Issue with automatic renewal over the internet: other keycode mentioned than my old keycode (since years) for payment. How can that happen? Has the licence be stohlen?Many thanks in advance for your help.
Blocking DLS2 Application
We use an application called DLS2. But, whenever Webroot get installed on the machine, it blocks the application and this application doesn't response anymore. So, what I have to do, every time it happens, I uninstall Webroot first. then uninstall the DLS2. After that, I have to make a fresh installation of DLS2. It’s lots of works actually.
fake Amazon email in german language followed by robo call from someone inrobo voice saying they werecalling about large Amazon order
Fake Amazon email in German language saying that it was a password reset email I requested. I could not read original email. I found a translate link and clicked on that. The email did translate but was it a spoofed translate link? How bad could I be Hacked? Forty minutes or so later I get robo call saying Checking on large money purchase in Amazon orders press 1. Well I did press 1 on phone but hung up when I heard someone say Amazon Customer service
Today I was able to play a Roblox Game when Roblox began to update. During the update, Webroot popped up and asked me if I should block, allow or always allow. I clicked block and now everytime I start Roblox, this message will appear:“Failed to download or apply critical settings, please check your internet connection. Error info: HttpError: ConnectFail”I’ve searched up every method on how to fix this problem with Webroot blocking a certain file in Roblox and none of them solved my problem. I went to Application Protection and unblocked 5 Roblox files, the problem wasn’t solved. I went to Control Active Processes and the Roblox file was allowed, but the problem still wasn’t solved.I even reinstalled Roblox and the problem still wasn’t solved.The only thing I could do is disable Webroot to play Roblox.How do I solve this problem so Webroot can still be up while I play Roblox?
I’ve been with Webroot as a normal home user for several years, protecting four different devices, and have just renewed for another three, but I’m baffled as to why I have now been sent two CD discs by post - one with my name on, and one without. What am I meant to do with them? And who or what is Carbonite?
Logging into Web Console
I’ve had Webroot for some years now but have never needed to log on to the management console. I bought a laptop so now I need to install Webroot as another device so I need the console. I renewed my subscription and set up an account and password. I don’t remember if I had set one up previously back when. I can log into my account, and by using a temporary password that Webroot sent me I can log onto the support site where you can initiate a “ticket” to try to resolve your issue. However, I can not log onto the console as I just get “invalid log in info” (or something like that). I’ve put in 3 message “tickets” starting last Tuesday, with no response. Today is Saturday. If I try “forgot password” I get no email response. I’m just stuck.
Can't access Lastpass through My Account
I recently noticed that my LastPass is now the free account (even though I have the Webroot Anywhere with 5 devices).It used to be premium but not anymore.I’ve tried going to My Account to sign in. Following the link opens a carbonite “create account”.I enter the keycode I have, but I get the error message that states that the keycode is already associated with another account.It’s very frustrating. All the links and previous how-to’s are dated and do not reflect the new changes.Appreciate any help on the matter.
Exclure dossier (Exclude Folder)
Bonjour,je souhaite depuis la console Webroot Management Console CE 22.2 pouvoir exclure un dossier d’analyse sur 1 de mes serveurs.Autre question : J’ai des bases de données sous WinDev avec le Centre de contrôle HFSQLWebroot peux il ralentir les accès, les échanges, les mise a jours des tables ? Merci de votre retour d’informationCordialementFranck“Hello, I want from Webroot Management Console CE 22.2 to be able to exclude a scan folder on 1 of my servers. Another question: I have databases in WinDev with the HFSQL Control Center Can Webroot slow down access, exchanges, table updates? Thank you for your feedback cordially Frank”
What is this?
I have something called RollerBase on my Android Google phone and was wondering what it was. I am concerned because I googled it and found NOTHING about it. When I tried to delete it it said "Removing this account will delete it's messages, contacts and other data from the phone". It only shows up in my Google account and nowhere else. Not in my apps. Please help!!
App Update required
Have android phone and Webroot for many many years. I am getting a message that I need to upgrade my mobile app because the one I am using is being retired. Is this for real? I use Secure Anwhere CE22.2I also can not log into my account - keeps saying my password is incorrect so I ask for a reset but NEVER sends a link. Worried my account has been hacke.
Different Carbonite & Webroot accounts?
I signed up for Carbonite years ago. Separately, I also signed up for WebRoot years ago. Both signups were years before the companies merged. Both accounts were set up for auto pay. I just updated my credit card for Carbonite. How do I update my credit card for WebRoot? I can only log into one account: Carbonite + Webroot. That account shows the Carbonite Subscription but not the Webroot subscription. Support says: “we’ll fix it in the back-end”. Is that true? Or did I just hang up from my support call with my issue not solved?
Found Free Malwarebytes Premium code online
SO I do not remember how or where I found the activation service code online. But I found the activation code and, so I thought ,well Malwarebytes premium for free let me check that out. And I do still have Webroot secure anywhere. OK, so I copied and Pasted the activation code (the Free one) and poof the service went from free to premium. So anyway I do not know what I have done or got And I forgot that I had found the free code online somewhere. Time passed, and then, I noticed that Wow I had Malwarebytes Premium so I called the Customer service number I found online for Malwarebytes and waited the long way long wait and then Some man got on the phone (with a Scottish accent ). anyway he asked some Questions NO personal info except if the Laptop I had the Malwarebytes on was bought on a special price deal and yes I had bought the laptop for a reduced Christmas price special. anyway he said he checked the number and it was legit he said. I think he said it was like a business type of
fell through a crack....
About a year and a half ago I had a problem installing a new printer and ended up calling the support number that came with the printer. The guy who was helping me on the phone was having a little trouble with the hardware that is in between the chair and the monitor and ended up taking control of my computer. It turns out he said that I had some kind of virus that was not letting the printer install whether that was true or not I don’t know but he ended up putting Web Root on my machine and the company he worked for took over technical support and security and in doing that uninstalled the virus protection I had with another company. So the printer is working I have paid for a years worth of technical support and Web Root is protecting my computer. I believe the support people have many clients just like me and Web Root is servicing them all but I don’t have an actual account with Web Root I am just one “node” in my tech supports account All good….now a year and a half later my ye
Well, the leader boatd scrrwed up again…
The leader board screwed up today at 5:06 PM PDTI was just a few points from 4th place, went and posted something to a few discussions. When I came back to the leader board, I had only 10 points. I should have just taken 4th place. It screwed up again. You can see how many posts I have today alone, was in 5th place this morning. Now only 10 points? DOH! Something has gone wrong again And now the system is telling me that this discussion topic is too short. Really?
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