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Community 101

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  • 2,041 Topics
  • 7,782 Replies

2041 Topics

L
New Member
LymaBeane56New Member
posted in Community 101

webroot won't scan my phone

I have webroot and I paid for my subscription yet I can't scan my phone. It's on the account yet there is no way that shows how to scan. I have called and been through the runaround. Why can't I scan to check for viruses?

4
MajorHavoc
Community Expert Advisor
11 months ago
D
New Member
dentalgirl39New Member
posted in Community 101

My Iphone

How do I get my iPhone protected with my already paid webroot account???

3
MajorHavoc
Community Expert Advisor
11 months ago
S
Popular Voice
SXR6Popular Voice
posted in Community 101

Change the email address used for my community profile?

Hi I am enquiring if the address associated with my Community Profile can be changed to another email address? I am happy to raise a support ticket but I just thought I would ask the question in the Community before raising a support ticket.I want to close the email account as it was exposed in the Optus Data breach.Thank you.

0
S
Popular Voice
11 months ago
I
Fresh Face
ivoperettoFresh Face
asked in Community 101

Windows 7 doesn't start after webroot installing

After install webroot on machine with win7 the OS doesn’t start. I have been install it on 22 machine with win7 and they work ok only in 2 machine OS doesn’t start after installing.Do you have any suggestions?Thanks

4
Jamesharris85
New Voice
11 months ago
A
Fresh Face
AndyVanceFresh Face
asked in Community 101

Webroot and Malwarebyte Premium

I have Webroot with Geek Squad as they only sponsor Webroot and Trend Micro.I also have Malwarebyte Premium.I have a computer and several years back Geek Squad informed me that they do not sponsor Malwarebyte  and it was removed from my computer.I get 3 devices with the Webroot package from Best Buy or Geek Squad.I kept the Webroot on both of my smartphones with the Malwarebyte Premium.My Lg X Charge is getting too old to update so I am going to recycle it.I also have a very Cheap Free Government phone with Assurance Wireless it is a UMX U693CL.This phone has little Memory and very slow upload and download times.I was planning on canceling the Malwarebyte Premium to clear up some space with the memory.However Webroot recently updated the Android App.The new App is basically just the Google Chrome Browser with a scan.The scan is very fast yet it does not show what it is scanning or the results of the scan.The new App also has no Dashboard to show if my shields are on or anything at all.

2
Martin.1
Popular Voice
11 months ago
C
New Voice
ClaypoolNew Voice
asked in Community 101

Showing scanning on screen

This scans at a set time every day. It comes up on the screen. How can I set it to not come up and show on the screen?

3
TripleHelix
Moderator
11 months ago
M
New Member
mcarpNew Member
asked in Community 101

subscription

my account says i have 2 devices being protected ...but i only have one computer.need help on removing the one computer that is highlighted in orange 

1
TripleHelix
Moderator
1 year ago
K
Fresh Face
kagorooFresh Face
asked in Community 101

How do I "unblock" something blocked by firewall

Hello,Firewall asked me to make a decision about a process and I said “block”Now I want to “unblock” it but I cannot find it anywhere.Thanks!

2
K
Fresh Face
1 year ago
G
New Member
GalaxyDanNew Member
asked in Community 101

api-ms-win-runtime-L1-1-0.dll

3 days ago Adobe reader failed and gave a message saying the .dll in the title was not available. I couldn’t fix that after trying for hours. I finally restored my entire C:\ from a backup I had from June.Everything worked although some files I had created since June were missing.Today I am back to getting that same message from Adobe Reader.I went to UN-install Adobe reader, sorted by date of install and discovered that yesterdayFirefox had installed “Mozilla Maintenance Service” and “Mozilla Firefox”.My Webroot scan does not report any problem.This is a Windows7 Pro system. Any thoughts or ideas? Thanks,Dan

1
TripleHelix
Moderator
1 year ago
J
Fresh Face
javahoundFresh Face
asked in Community 101

Wifi Security Android Can Login Cannot Connect

I recently repurchased WIFI security for my PCs and Android phone. Since then I have not been able to connect to the VPN via my android phone, although I can login. [b]I uninstalled the app, reinstalled,[/b] logged in successfully, but still cannot connect to the VPN. Also, to complicate things, the Android App had prompted me to "Renew", so I did but it turns out my coverage did not end until October - so I have two keycodes active? Who knows. Also, there is no option on the phone to add a keycode anyhow. I submitted a ticket to support via the phone, but the ticket did not show up in my dashboard. Any help to get the phone to connect to the VPN would be appreciated. Thanks.

3
P
New Member
1 year ago
R
New Voice
RROKayONew Voice
posted in Community 101

Webroot Icon Missing Not able to Open Web root normally

I noticed the Green check marks that appear during searches were missing so I went to the Windows Icon to get to webroot and I had two listings for webroot I deleted one because I thought that the older one was a duplicate or older version. But the webroot that is left is not a shortcut to open the webroot app. When I turn on Computer I get a windows menu box that says how do you want to open file. I think that is the webroot that I have now but it never opens I tried deleting the webroot that shows up in my computer but it will not delete and says there needs to be an app to delete I tried to download Webroot again from internet but it did not open and so I would click on the download and then it would just make copies and so I had like five copies then I tried to delete these copies PLease help thanks 

1
TripleHelix
Moderator
1 year ago
G
New Member
greenshipNew Member
asked in Community 101

How to remove alert "Sign up for My Account"

Now, after I’ve Signed Up and created a new account on Carbonite+Webroot, because this is where the "Get Started" button led to, the alert keeps appearing down to the right corner of the screen, non stop.  This is the text of the alertWebroot "Sign up for My Account Manage Subscriptions, access support and more by creating a My Account profile." How do I stop this alert?

35
TylerM
Administrator
1 year ago
J
New Member
jagesweinNew Member
asked in Community 101

Fake email from friend

Received an email from a close friend with message about linked photos.  Link took me to a website about Oprah.  When contacted, friend said he did not send email.  Upon inspection, found several other similar emails in Span folder from same friend.  Question is, if there was a malware or other bad thing attached to the email, can Webroot detect and clear it?

1
TripleHelix
Moderator
1 year ago
T
Fresh Face
timddennisFresh Face
asked in Community 101

Virus scan starts normally, then, stops at 11% and after a couple of minutes, jumps to 71%.

I don’t know whether my virus scan is functioning properly.  I have had the same issue for almost 4 years.

3
TripleHelix
Moderator
1 year ago
V
Fresh Face
VPPTFresh Face
asked in Community 101

dictation difficulties

Can this metalware affect dictation ? I am using a web based EMR system for work and since uploading this software the dictation doesn’t work

3
Ssherjj
Moderator
1 year ago
P
New Member
Popajohn1New Member
asked in Community 101

Windows 11 screen

Open program in Windows 11 screen is miniature?

1
TylerM
Administrator
1 year ago
W
New Member
webroot_activation_issuesNew Member
asked in Community 101

Subscription has renewed but webroot

I get this annoying Your action is neededI enter my new keycode - it approves the software.Then 10 minutes later I get its expired - please renew.I have 368 days left on my subscription….Console seems to be ok: Ask Support. I opened 2 ticket, the first one 4 days ago and goes unanswered. Support used to be good!

1
TylerM
Administrator
1 year ago
R
New Member
rfrankNew Member
asked in Community 101

Something blocking access to secure sites?

Something on my laptop is blocking my access to certain secure sites including my Webroot Secure Anywhere account and my Yahoo email.  I’m able to access those sites using other devices that are NOT protected by Webroot.   Already cleared Cache and Cookies.  Tried disabling firewall and Indentity protection.  What else can I try?

1
TripleHelix
Moderator
1 year ago
K
Fresh Face
ken.bakerFresh Face
posted in Community 101

Can't become a partner?

I’ve filled in the form to become a partner twice now, and have yet to be contacted.Anyone know if there is another way or a direct contact instead of a form which never seems to be read.Thanks.Ken

2
K
Fresh Face
1 year ago
M
Fresh Face
Md.chowdhuryFresh Face
asked in Community 101

Blocking DLS2 Application

We use an application called DLS2. But, whenever Webroot get installed on the machine, it blocks the application and this application doesn't response anymore. So, what I have to do, every time it happens, I uninstall Webroot first. then uninstall the DLS2. After that, I have to make a  fresh installation of DLS2. It’s lots of works actually. 

3
TripleHelix
Moderator
1 year ago
A
New Member
Allan1New Member
posted in Community 101

Short-cut virus?

But does Webroot protect a device from short-cut virus 

0
A
New Member
1 year ago
G
New Member
gashoeNew Member
asked in Community 101

devices support

My account is showing I have 10 devices support but I know this number is too high.  I am having a problem tying the device name the system assigned to the actual device to see which devices I need to remove.  I suspect these are just older devices we no longer own. 

1
TripleHelix
Moderator
1 year ago
M
New Voice
mikeycpaNew Voice
asked in Community 101

$McRebootA5E6DEAA56$.lnk

This file was noted in my CCleaner start-up. It can be disabled not deleted. Explorer search doesn’t find it and I’m not seeing that Webroot is finding it. Any help appreciated. 

5
H
New Member
1 year ago
J
Fresh Face
jdpdFresh Face
asked in Community 101

Login advice

I’ve been with Webroot as a normal home user for several years, protecting four different devices, and have just renewed for another three, but I’m baffled as to why I have now been sent two CD discs by post - one with my name on, and one without. What am I meant to do with them?  And who or what is Carbonite?

3
K
1 year ago
MajorHavoc
Community Expert Advisor
MajorHavocCommunity Expert Advisor
posted in Community 101

Thank you Tyler and Webroot.

Just a big thank you for a box full of contest swag that arrived today. It was a fun co test, and now the prize fun begins. Thanks again to Tyler and others who put on the contest, and Webroot for making it happen.   

1
russell.harris
Popular Voice
1 year ago

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