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Community 101

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  • 2,040 Topics
  • 7,781 Replies

2040 Topics

G
New Member
greenshipNew Member
asked in Community 101

How to remove alert "Sign up for My Account"

Now, after I’ve Signed Up and created a new account on Carbonite+Webroot, because this is where the "Get Started" button led to, the alert keeps appearing down to the right corner of the screen, non stop.  This is the text of the alertWebroot "Sign up for My Account Manage Subscriptions, access support and more by creating a My Account profile." How do I stop this alert?

35
TylerM
Administrator
1 year ago
J
New Member
jagesweinNew Member
asked in Community 101

Fake email from friend

Received an email from a close friend with message about linked photos.  Link took me to a website about Oprah.  When contacted, friend said he did not send email.  Upon inspection, found several other similar emails in Span folder from same friend.  Question is, if there was a malware or other bad thing attached to the email, can Webroot detect and clear it?

1
TripleHelix
Moderator
1 year ago
T
Fresh Face
timddennisFresh Face
asked in Community 101

Virus scan starts normally, then, stops at 11% and after a couple of minutes, jumps to 71%.

I don’t know whether my virus scan is functioning properly.  I have had the same issue for almost 4 years.

3
TripleHelix
Moderator
1 year ago
V
Fresh Face
VPPTFresh Face
asked in Community 101

dictation difficulties

Can this metalware affect dictation ? I am using a web based EMR system for work and since uploading this software the dictation doesn’t work

3
Ssherjj
Moderator
1 year ago
P
New Member
Popajohn1New Member
asked in Community 101

Windows 11 screen

Open program in Windows 11 screen is miniature?

1
TylerM
Administrator
1 year ago
W
New Member
webroot_activation_issuesNew Member
asked in Community 101

Subscription has renewed but webroot

I get this annoying Your action is neededI enter my new keycode - it approves the software.Then 10 minutes later I get its expired - please renew.I have 368 days left on my subscription….Console seems to be ok: Ask Support. I opened 2 ticket, the first one 4 days ago and goes unanswered. Support used to be good!

1
TylerM
Administrator
1 year ago
R
New Member
rfrankNew Member
asked in Community 101

Something blocking access to secure sites?

Something on my laptop is blocking my access to certain secure sites including my Webroot Secure Anywhere account and my Yahoo email.  I’m able to access those sites using other devices that are NOT protected by Webroot.   Already cleared Cache and Cookies.  Tried disabling firewall and Indentity protection.  What else can I try?

1
TripleHelix
Moderator
1 year ago
K
Fresh Face
ken.bakerFresh Face
posted in Community 101

Can't become a partner?

I’ve filled in the form to become a partner twice now, and have yet to be contacted.Anyone know if there is another way or a direct contact instead of a form which never seems to be read.Thanks.Ken

2
K
Fresh Face
1 year ago
M
Fresh Face
Md.chowdhuryFresh Face
asked in Community 101

Blocking DLS2 Application

We use an application called DLS2. But, whenever Webroot get installed on the machine, it blocks the application and this application doesn't response anymore. So, what I have to do, every time it happens, I uninstall Webroot first. then uninstall the DLS2. After that, I have to make a  fresh installation of DLS2. It’s lots of works actually. 

3
TripleHelix
Moderator
1 year ago
A
New Member
Allan1New Member
posted in Community 101

Short-cut virus?

But does Webroot protect a device from short-cut virus 

0
A
New Member
1 year ago
G
New Member
gashoeNew Member
asked in Community 101

devices support

My account is showing I have 10 devices support but I know this number is too high.  I am having a problem tying the device name the system assigned to the actual device to see which devices I need to remove.  I suspect these are just older devices we no longer own. 

1
TripleHelix
Moderator
1 year ago
M
New Voice
mikeycpaNew Voice
asked in Community 101

$McRebootA5E6DEAA56$.lnk

This file was noted in my CCleaner start-up. It can be disabled not deleted. Explorer search doesn’t find it and I’m not seeing that Webroot is finding it. Any help appreciated. 

5
H
New Member
1 year ago
J
Fresh Face
jdpdFresh Face
asked in Community 101

Login advice

I’ve been with Webroot as a normal home user for several years, protecting four different devices, and have just renewed for another three, but I’m baffled as to why I have now been sent two CD discs by post - one with my name on, and one without. What am I meant to do with them?  And who or what is Carbonite?

3
K
1 year ago
MajorHavoc
Community Expert Advisor
MajorHavocCommunity Expert Advisor
posted in Community 101

Thank you Tyler and Webroot.

Just a big thank you for a box full of contest swag that arrived today. It was a fun co test, and now the prize fun begins. Thanks again to Tyler and others who put on the contest, and Webroot for making it happen.   

1
russell.harris
Popular Voice
1 year ago
S
Popular Voice
SXR6Popular Voice
asked in Community 101

Webroot Management Console Manage Users

I am trying to find out how to delete users from the Webroot Management Console please?

2
S
Popular Voice
1 year ago
K
New Member
Ken215New Member
asked in Community 101

update problem on android

I got a notice that webroot secure anywhere needed to be updated;  I updated it & I keep getting the same message to update & uninstall old version.  Also, the format is totally different than the old version.  Is there something else that I need to do?  

1
TylerM
Administrator
1 year ago
X
New Member
xflayeNew Member
asked in Community 101

Can't access Lastpass through My Account

I recently noticed that my LastPass is now the free account (even though I have the Webroot Anywhere with 5 devices).It used to be premium but not anymore.I’ve tried going to My Account to sign in. Following the link opens a carbonite “create account”.I enter the keycode I have, but I get the error message that states that the keycode is already associated with another account.It’s very frustrating. All the links and previous how-to’s are dated and do not reflect the new changes.Appreciate any help on the matter.

1
ProTruckDriver
Moderator
1 year ago
F
New Member
FranckANew Member
asked in Community 101

Exclure dossier (Exclude Folder)

Bonjour,je souhaite depuis la console Webroot Management Console CE 22.2 pouvoir exclure un dossier d’analyse sur 1 de mes serveurs.Autre question : J’ai des bases de données sous WinDev avec le Centre de contrôle HFSQLWebroot peux il ralentir les accès, les échanges, les mise a jours des tables ? Merci de votre retour d’informationCordialementFranck“Hello, I want from Webroot Management Console CE 22.2 to be able to exclude a scan folder on 1 of my servers. Another question: I have databases in WinDev with the HFSQL Control Center Can Webroot slow down access, exchanges, table updates? Thank you for your feedback cordially Frank”

2
C
Webroot Employee
1 year ago
F
Fresh Face
fishfanaticsFresh Face
asked in Community 101

What is this?

I have something called RollerBase on my Android Google phone and was wondering what it was.  I am concerned because I googled it and found NOTHING about it. When I tried to delete it it said "Removing this account will delete it's messages, contacts and other data from the phone".  It only shows up in my Google account and nowhere else.  Not in my apps.  Please help!!

2
S
New Member
1 year ago
F
Fresh Face
fishfanaticsFresh Face
asked in Community 101

App Update required

Have android phone and Webroot for many many years.  I am getting a message that I need to upgrade my mobile app because the one I am using is being retired.  Is this for real? I use Secure Anwhere CE22.2I also can not log into my account - keeps saying my password is incorrect so I ask for a reset but NEVER sends a link.  Worried my account has been hacke.

5
TylerM
Administrator
1 year ago
R
New Voice
RROKayONew Voice
asked in Community 101

Found Free Malwarebytes Premium code online

SO I do not remember how or where I found the activation service code online. But I found the activation code and, so I thought ,well Malwarebytes premium for free let me check that out. And I do still have Webroot secure anywhere. OK, so I copied and Pasted the activation code (the Free one) and poof the service went from free to premium. So anyway I do not know what I have done or got And I forgot that I had found the free code online somewhere. Time passed, and then, I noticed that Wow I had Malwarebytes Premium so I called the Customer service number I found online for Malwarebytes  and waited the long way long wait and then Some man got on the phone (with a Scottish accent ). anyway he asked some Questions NO personal info except if the Laptop I had the Malwarebytes on was bought on a special price deal and yes I had bought the laptop for a reduced Christmas price special. anyway he said he checked the number and it was legit he said. I think he said it was like a business type of

6
R
New Voice
1 year ago
S
New Member
SteveTrowNew Member
asked in Community 101

Wifi Security: Can log in, but can't connect to any servers

Using my laptop to log in to WiFi Security, I can log in to the service but when the “connect” button is clicked, nothing happens. Have used WiFi Security with no problems for about a year now. 

1
ProTruckDriver
Moderator
1 year ago
D
Webroot Employee
dengWebroot Employee
posted in Community 101

New Webroot and N-able RMM integration

To follow up with our Webroot and N-able N-Central integration, we had released Webroot integration with N-able RMM product.  The download zip with the install instruction and zip is at https://download.webroot.com/RMM/N-ABLE/RMM_integration.zip

0
D
Webroot Employee
1 year ago
J
Fresh Face
jroymartinezFresh Face
posted in Community 101

Different Carbonite & Webroot accounts?

I signed up for Carbonite years ago. Separately, I also signed up for WebRoot years ago. Both signups were years before the companies merged. Both accounts were set up for auto pay. I just updated my credit card for Carbonite. How do I update my credit card for WebRoot? I can only log into one account: Carbonite + Webroot. That account shows the Carbonite Subscription but not the Webroot subscription. Support says: “we’ll fix it in the back-end”. Is that true? Or did I just hang up from my support call with my issue not solved?

8
J
Fresh Face
1 year ago
Y
Fresh Face
yellowdahgFresh Face
posted in Community 101

fell through a crack....

About a year and a half ago I had a problem installing a new printer and ended up calling the support number that came with the printer.  The guy who was helping me on the phone was having a little trouble with the hardware that is in between the chair and the monitor and ended up taking control of my computer.  It turns out he said that I had some kind of virus that was not letting the printer install whether that was true or not I don’t know but he ended up putting Web Root on my machine and the company he worked for took over technical support and security and in doing that uninstalled the virus protection I had with another company.  So the printer is working I have paid for a years worth of technical support and Web Root is protecting my computer. I believe the support people have many clients just like me and Web Root is servicing them all but I don’t have an actual account with Web Root I am just one “node” in my tech supports account  All good….now a year and a half later my ye

12
russell.harris
Popular Voice
1 year ago

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