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1 month ago

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Community 101

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2,048 Topics
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2048 Topics

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ken.bakerFresh Face

posted in Community 101

Can't become a partner?

I’ve filled in the form to become a partner twice now, and have yet to be contacted.Anyone know if there is another way or a direct contact instead of a form which never seems to be read.Thanks.Ken

1 year ago

Md.chowdhuryFresh Face

asked in Community 101

Blocking DLS2 Application

We use an application called DLS2. But, whenever Webroot get installed on the machine, it blocks the application and this application doesn't response anymore. So, what I have to do, every time it happens, I uninstall Webroot first. then uninstall the DLS2. After that, I have to make a fresh installation of DLS2. It’s lots of works actually.

1 year ago

Allan1New Member

posted in Community 101

Short-cut virus?

But does Webroot protect a device from short-cut virus

1 year ago

gashoeNew Member

asked in Community 101

devices support

My account is showing I have 10 devices support but I know this number is too high. I am having a problem tying the device name the system assigned to the actual device to see which devices I need to remove. I suspect these are just older devices we no longer own.

1 year ago

mikeycpaNew Voice

asked in Community 101

$McRebootA5E6DEAA56$.lnk

This file was noted in my CCleaner start-up. It can be disabled not deleted. Explorer search doesn’t find it and I’m not seeing that Webroot is finding it. Any help appreciated.

1 year ago

jdpdFresh Face

asked in Community 101

Login advice

I’ve been with Webroot as a normal home user for several years, protecting four different devices, and have just renewed for another three, but I’m baffled as to why I have now been sent two CD discs by post - one with my name on, and one without. What am I meant to do with them? And who or what is Carbonite?

1 year ago

MajorHavocCommunity Expert Advisor

posted in Community 101

Thank you Tyler and Webroot.

Just a big thank you for a box full of contest swag that arrived today. It was a fun co test, and now the prize fun begins. Thanks again to Tyler and others who put on the contest, and Webroot for making it happen.

1 year ago

SXR6Popular Voice

asked in Community 101

Webroot Management Console Manage Users

I am trying to find out how to delete users from the Webroot Management Console please?

1 year ago

Ken215New Member

asked in Community 101

update problem on android

I got a notice that webroot secure anywhere needed to be updated; I updated it & I keep getting the same message to update & uninstall old version. Also, the format is totally different than the old version. Is there something else that I need to do?

1 year ago

xflayeNew Member

asked in Community 101

Can't access Lastpass through My Account

I recently noticed that my LastPass is now the free account (even though I have the Webroot Anywhere with 5 devices).It used to be premium but not anymore.I’ve tried going to My Account to sign in. Following the link opens a carbonite “create account”.I enter the keycode I have, but I get the error message that states that the keycode is already associated with another account.It’s very frustrating. All the links and previous how-to’s are dated and do not reflect the new changes.Appreciate any help on the matter.

1 year ago

FranckANew Member

asked in Community 101

RROKayONew Voice

asked in Community 101

Found Free Malwarebytes Premium code online

SO I do not remember how or where I found the activation service code online. But I found the activation code and, so I thought ,well Malwarebytes premium for free let me check that out. And I do still have Webroot secure anywhere. OK, so I copied and Pasted the activation code (the Free one) and poof the service went from free to premium. So anyway I do not know what I have done or got And I forgot that I had found the free code online somewhere. Time passed, and then, I noticed that Wow I had Malwarebytes Premium so I called the Customer service number I found online for Malwarebytes and waited the long way long wait and then Some man got on the phone (with a Scottish accent ). anyway he asked some Questions NO personal info except if the Laptop I had the Malwarebytes on was bought on a special price deal and yes I had bought the laptop for a reduced Christmas price special. anyway he said he checked the number and it was legit he said. I think he said it was like a business type of

1 year ago

SteveTrowNew Member

asked in Community 101

Wifi Security: Can log in, but can't connect to any servers

Using my laptop to log in to WiFi Security, I can log in to the service but when the “connect” button is clicked, nothing happens. Have used WiFi Security with no problems for about a year now.

1 year ago

dengWebroot Employee

posted in Community 101

New Webroot and N-able RMM integration

To follow up with our Webroot and N-able N-Central integration, we had released Webroot integration with N-able RMM product. The download zip with the install instruction and zip is at https://download.webroot.com/RMM/N-ABLE/RMM_integration.zip

1 year ago

jroymartinezFresh Face

posted in Community 101

Different Carbonite & Webroot accounts?

I signed up for Carbonite years ago. Separately, I also signed up for WebRoot years ago. Both signups were years before the companies merged. Both accounts were set up for auto pay. I just updated my credit card for Carbonite. How do I update my credit card for WebRoot? I can only log into one account: Carbonite + Webroot. That account shows the Carbonite Subscription but not the Webroot subscription. Support says: “we’ll fix it in the back-end”. Is that true? Or did I just hang up from my support call with my issue not solved?

1 year ago

yellowdahgFresh Face

posted in Community 101

fell through a crack....

About a year and a half ago I had a problem installing a new printer and ended up calling the support number that came with the printer. The guy who was helping me on the phone was having a little trouble with the hardware that is in between the chair and the monitor and ended up taking control of my computer. It turns out he said that I had some kind of virus that was not letting the printer install whether that was true or not I don’t know but he ended up putting Web Root on my machine and the company he worked for took over technical support and security and in doing that uninstalled the virus protection I had with another company. So the printer is working I have paid for a years worth of technical support and Web Root is protecting my computer. I believe the support people have many clients just like me and Web Root is servicing them all but I don’t have an actual account with Web Root I am just one “node” in my tech supports account All good….now a year and a half later my ye

1 year ago

MajorHavocCommunity Expert Advisor

posted in Community 101

Well, the leader boatd scrrwed up again…

The leader board screwed up today at 5:06 PM PDTI was just a few points from 4th place, went and posted something to a few discussions. When I came back to the leader board, I had only 10 points. I should have just taken 4th place. It screwed up again. You can see how many posts I have today alone, was in 5th place this morning. Now only 10 points? DOH! Something has gone wrong again And now the system is telling me that this discussion topic is too short. Really?

1 year ago

dhjr56New Member

asked in Community 101

Cannot connect to WiFi Security on hotel WiFi

I have a MS SurfaceBook 2 running Win10 Pro and have Webroot and Webroot WiFi Security. Sometimes I am not able to connect to WiFi Security when connected to a hotel WiFi. It seems to be just specific hotels. Does anyone else have this problem? Anyone have a solution?

1 year ago

wsmall768New Member

asked in Community 101

Is Webroot Racist?

I have 2 annual subscriptions with Webroot that I am going to cancel if what I see is true. I Googled 3 different websites that contain content FOR Black people BY Black people and I received a warning: “This site may contain content that could affect your online security.”One of those websites is owned by ME therefore I know that it contains NO “content” that would even remotely affect your online security. This warning APPEARS to be a racist means to interfere with Black people from conducting legitimate business with each other. I am going to alert every African American website content producer to conduct a TEST to see if they are being flagged as a possible threat also. We have MILLIONS of followers across multiple social media platforms. If these flags are not removed within the next 72 hours, there will be a ton of videos released with Webroot as the subject. Then, if necessary we will take collective legal action.I want the flag removed from www.youtubebannedvideos.com IMMEDIA

1 year ago

bxgrrl375New Member

posted in Community 101

Why is Webroot continually disconnecting/connecting?

This is literally continual It’s always disconnecting/connecting. This gets in the way of my using the computer. What’s up with this?

1 year ago

lvincent7New Voice

posted in Community 101

Getting Summary of All Traffic Categories?

I understand we cannot retrieve all the traffic category but is there at least a summary of all the traffic category per site? or is there also web filtering unique URLs blocked by category?I hope I’m making sense here. Thank you.

1 year ago

tatankausaNew Member

posted in Community 101

Tatanka

My security “Scan” takes 6 to 8 minutes. in the past it took less than 3 minutes. So I have a problem ?

1 year ago

j1023walkFresh Face

asked in Community 101

Contact Support

How can I contact Support with a new issue without entering my password. The system has this prompt: “Please enter your password below if you wish to continue with your previous conversation.” I don’t have a previous conversation, but if I leave the field blank, nothing happens and if I put my password in (the one used to access the website in the first place), nothing happens. Any ideas?

1 year ago

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