Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines
- 2,076 Topics
- 7,707 Replies
need assistance with this support ticket regarding updating DNS protection for a client of ours. however im not sure how to go about this in the webroot admin dashboard. they received an email stating this: DNS resolvers for Webroot DNS Protection were moved to Google Cloud for hosting. This move has provided DNS protection with both amazing performance and 100% uptime. Now that 2 years have elapsed, we are in the process of decommissioning the old servers. It has come to our attention that you have networks that are still referencing these old resolvers. To avoid any service interruption, please update your networks to use the correct IPs before December 1st, 2021. This is the last notification we will send out warning you that these IPs are being turned off. Note, this change must either happen on your network’s DNS Servers and the DNS setting on your Firewall / Router. The new IPs for your region can be found in the Webroot Business Console under the DNS tab. Once you select the ap
I recently turned on my Bluetooth On my Samsung Galaxy A21 Android Version 10. So anyway I used some earbuds for a short period. I do not know if I turned Bluetooth off right after using ear buds. Later I pulled notification menu from the top and there was a notification that was very large and in yellow letters that had a header of Blue Tooth File Transfer or something similar. This notification had many lines and numbers of files transferred by each line. I Did Not Initiate any File Transfer. So I do not know why this notification turned up I am worried I got hacked and got files Transferred some where or to some one via bluetooth I also mistakenly cleared the notification so I now do not know what all files get transferred Please help or tell me where I can go to find out more about this and what I should do if I was hacked
I recently switched over to Webroot for my personal machines, and joined this community. While I am a software developer of many years, there's a lot I don't understand about cyber security in general. Here’s something specific…If you already have a rootkit unknowingly installed on your Windows machine, and the rootkit is smart enough to expect and trick Webroot, then the only way Webroot can defeat it, is to boot itself from independent start-up media (USB flash drive), then scan & quarantine/disable the rootkit before your OS can start from the Windows boot drive.But all I was required to do after purchasing, is download and install. It started up, scanned, and detected no issues. But how could Webroot be so sure it's not being tricked or defeated in some way? I could find no "boot-from-start-up-media-and-scan" options for this product.Thanks for your patience. Scott.
Re Win 10 pro 21H1 also using Webroot AV ver 184.108.40.206I can only use save as, save option greyed out using latest version of Adobe Reader DC.I have seen this as a known issue, resolved by using the windows security/manage settings in virus & threat protection (v&tp). However this option is not present - only Webroot is shown in v&tp - ie no windows security protection options.I have also gone into gpedit to check if v&tp is turned off - however it is set to not hidden.I have tried to re-install Adobe Reader, tried to repair it.I can see nothing in Webroot which gives any indication that it is overriding Windows Security.Any suggestions?
Is there any way to use a small font size in questions or answers? That is, for the purpose of minor and possibly irrelevant information?I've checked the Markdown syntax but couldn't find anything. However, I feel I've seen it on the site somewhere...I have seen a website Anchor Fonts in which I see very different types of font styles but I can't find the smallest font in this very type of font but.......
Experiencing spontaneous disconnect then re-connect to internet. This happens across the board, not apparent tie to any app, program, browser, etc. During course of troubleshooting I uninstalled Webroot then continued to troubleshoot. I discovered what I thought was the source of the problem. Once I took steps to resolve the problem I reinstalled Webroot; and the problem resumed. I then repeated the process, I uninstalled Webroot and the problem was resolved, I re-installed Webroot and the problem returned. Anybody have a similar experience and if so, how did you resolve it?
I keep getting a message saying that my wifi vpn security login information is wrong, I just purchased a 3 device script from Webroot, can someone help
I’m having the same problem as the prior user with the same question had about a year ago which is:“I keep getting a message saying that my WIFI vpn security login information is wrong, I just purchased a 3 device script from Webroot, can someone help?”My problem is exactly as described in this post from a year ago so I cut and pasted the same info since it describes exactly my fact pattern which isI’m a Current Webroot PC Security (Secure Anywhere) subscriber I purchased the 3 year 5 seat Webroot PC Security about an hour ago But the only difference is that I have a Windows 10 desktop instead of a Windows 10 laptop like the original community member postedI cut and pasted that members info for convenience here “For some reason anytime I try setting up an account for Webroot Wifi Security, I am unable to create an account or I am told that I am entering the wrong username or password. I just purchased a 3 device subscription from the Webroot site on my Windows 10 laptop, which is the f
Webroot and Torguard will not work together at all. Torguard keeps blaming Weboot but I fail to understand why 2 legitimate programs (I have licenses for both) refuse to work together. I just did a fresh install of Windows 10 Pro and loaded Webroot. I then installed Torguard which refused to connect. Disabling Webroot made Torguard work perfectly. I right now have both up but disabled Webroot, connected Torguard the re-enabled Webroot.Is there a solution to this problem? I whitelisted Torguard, but that was no help.It just seems completely screwed up that two security programs which perform 2 different functions won’t work together normally.
I have Webroot installed and turned on … but the web search results title displays are not readable. I have the green check mark but then the title is overlaying the www.”addresses” so in most cases I can not make out (read) either very well … it is like typing 2 lines on top of each other? When I shut off WEBROOT is clears up. I use yahoo as my default engine as it it on the ATT home page … but if switch to google search it seems fine. is there ea setting that can be fix on this? This seem to have started a few weeks back PS: I also use Firefox as my default browser
HiFor some reason about every 25 seconds at the bottom of my screen right side the webroot keep adding the webroot icons in the task bar sometimes going all the way across from right to left. When I put my curser on them they disappear leaving me one icon with no lock on it. It also will show like a scan just finished and found no problems but continues to do that adding another icon. Anyone have any idea why this is happening?
I am having a problem with mail being sent to me from me. Happens with AOL webinar training which I do not use. Windows defender antivirus is on occasion showing ( Exploit:HTML/IFrameRef.R!MTB ) as having infected my computer. Every time it shows this after a scan after about 30 seconds it disappears and shows a normal scan. I may not have presented the code name exactly as written by windows defender. Should be close. What is this?
I have been using Webroot Secure Anywhere (and its predecessors) for years. I am very careful about the websites I visit and never venture past a Webroot green “Trust” recommendation and even then, always proceed with caution. I examine URLs closely and have not clicked on any embedded email links (or attachments). I update Win 10 & Chrome (“enhanced protection” is enabled) consistently, check device “permissions” and “installed apps” regularly. I don’t use social media . I always buy decent-quality, new Dell laptops. I live in a fairly sprawling condo complex with other law-abiding 55+ citizens. I love making up complex PWs, disabling “remote management” features, and keeping firmware up to date in all my devices. Yes, I’m a very boring person. About three months ago, while on the CBS news website I got a “Windows Support Alert” screen that said “This Computer is Blocked” due to suspicious activity and I must call “Microsoft at 800-...” immediately to unblock. The red
I can’t uncheck “Read only” on any files. Was told it might be Webroot blocking it. Any thoughts?Also I get the “Page not available your it administrator has limited access to some areas of this app” Message.So any steps to fix the read only problem fail….Any help would be appreciated.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.