Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines
- 2,033 Topics
- 7,764 Replies
non riesco ad accedere a my account (I can't log into my account)
ho fatto la registrazione al my account, codice licenza è ok ma non riesco ad accedere e non capisco come recuperare credenziali se quelle inserite non risultano corrette. non c’è un numero telefonico italiano da poter contattare per il supporto?(I signed up for my account, license code is ok but I can't log in and I don't understand how to retrieve credentials if those entered are not correct. there is no Italian telephone number that you can contact for support?) ~PTD~
SCADENZA ABBONAMENTO (SUBSCRIPTION EXPIRATION)
Vorrei sapere se qualcuno può dirmi dove posso trovare la scadenza dell’abbonamento in essere per Webroot secureAnywhere antivirus installato.non riesco a trovarlo da nessuna parte e supporto tecnico non mi risponde(I would like to know if anyone can tell me where I can find the expiration of the existing subscription for Webroot secureAnywhere antivirus installed. i can't find it anywhere and tech support doesn't answer me)
Annoying Webroot popup
I just installed a new subscription and now I keep getting a Webroot popup that says the Secure Anywhere Agreement has changed and makes me Agree and Continue. Once was fine but it keeps arbitrarily (every 15 minutes or so) popping up. I have to click the agree button to keep working!Anyone know how to stop it?!
Is there any Beta Campaigns?
Hi. I have searched for a current answer to this question but have not found anything. Sorry if this is a repeat. I use to be a member of the Webroot Beta Program. I am wanting to know if there is a current beta available for PC? I would like to participate again if possible. Thanks!
What should be the best against solution unknown threat
Hi hope all you are good. I am new here and i am truly irritated now because of unknown threats calls on my laptop as i used many things for security but still i am afraid of being destroy by an cracker. As we used door locks in our homes but still there are chances to enter the thief in our houses because they know all the tactics to open the closed door. They are the best locksmith service provider they can make duplicate key in no time or break the lock immediately. So how we can safe ourselves from cracker when our security service provider is with the cracker. So what should be the best way to make ourselves safe. I am worried about it.
Network security / Firewall - WANATTACK drop?
Hey I am not understanding my logs in my network firewall as I have checked my log the other day because my connection was cutting out at my house and I live in a 800 sq foot home and have high speed internet good for up to 15 devices.. and my router is like 5 feet away from where I have my TV and phone. So anyways, my wifi was lagging badly and so I logged into my router to see wtf was happening. if anything. Reason I am uneasy about this is I recently separated from my ex who in the past has put spy ware on my phones and different things to our home router to monitor traffic and snoop using man in the middle attacks. He has recently been to my new place and was caught going into my house when I was not home by a neighbour. Do I have anything to stress? Or am I paranoid?My log for my firewall stated this: FW.IPv6 FORWARD drop , 286 Attempts, 2022/2/10 22:32:53 Firewall Blocked FW.WANATTACK DROP , 9 Attempts, 2022/2/10 20:58:00 Firewall Blocked FW.IPv6 INPUT drop ,
Hi Trying to speak to someone in UK/Ireland in Sales/Renewals/Customer Success/Partner Team, in fact anyone other than Support, to resolve an issue I have but every number I call has the same automated message and asks to leave a message, are there no UK/Ireland contacts anymore in these areas?Do UK Partners have to wait until the sun comes up in the US to be able to resolve account problems?Feeling very frustrated!Thanks
Multiple Trackers on this - a security product! - site.
I have a couple of tracker-blocking/reporting addons installed in my browser: Privacy Badger from the Electronic Frontier Foundation (EFF) and uBlock Origin. Both report multiple trackers on the pages on the Webroot Community forum.Privacy Badger, for instance, reports that there are four sites it is blocking:fonts.gstatic.com, platform.twitter.com, www.google-analytics.com, js-agent.newrelic.comAs you can see, none of those tracking sites have anything to do with Webroot’s business so it’s puzzling to me why they are allowing them here, especially since they advertise themselves to be one of the best computer security products on the market. It certainly makes you wonder just how secure they really are when they allow unrelated third parties to track us here.
False virus infection pop-up messages
I replaced Norton with Webroot. Now whenever I’m online in Microsoft I get false pop-ups that indicate that I -1 have active virus infections and must reinstall Norton ASAP. I’ve run many webroot re views and all are fine. I’m working on a 3-year old HP and in Windows 10. I’ve tired cookie deletes and pop-up blocks to no avail. How can I stop these annoying messages?
I was installing a new wireless canon printer and thought I went to the website provided in the instruction booklet. The site I clicked on was the same only did not have the periods. Webroot said it was a dangerous site but I said go ahead anyway since I thought it was Canon. I ended up downloading a program that let this person look into my computer. He showed me files that he said were trojans and how dangerous they were and how many problems they caused. Towards the end it sounded like a scam and I told him I would purchase the product he wanted me to get on my own from Amazon and I hung up. The computer then ran in safe mode. finally restarted it and it was in regular mode. I ran Webroot and it said I didn’t have any thing that needed removed. I am worried that the access program that scammer used was still around but couldn’t find it in my downloads. Finally got the canon printer up and running. Do I need to do any additional search or support? Thank y ou
WHERE IN GOD'S NAME DO I GET AN AUTHENTICATION CODE!?!
I'VE BEEN TRAPPED ALMOST A YEAR WITHOUT ACCESS TO MY ACCOUNT BECAUSE THIS GODFORSAKEN APP KEEPS RUNNING ME IN CIRCLES SAYING IT NEEDS AN AUTHENTICATION CODE!!! I'VE JUMPED THROUGH HOOPS RESETTING MY PASSWORD & RESETTING MY SECURITY CODE DUE TO COMMUNITY ADVICE SAYING IT WOULD TURN THE AUTHENTICATION PROCESS OFF BUT TO NO AVAIL!!!I'VE HAD WEBROOT FOR YEARS & HAD ONE NEW YEAR ADDED IN MY CART OF 5 DEVICES PLUS ALREADY HAVE 11 MORE MONTHS WITH 5 DEVICES OF WEBROOT LEFT IN MY ACCOUNT BUT I SWEAR TO GOD IF I CAN'T GET HELP WITH THIS PROBLEM STAT I'M GIVING UP!!! 😠 😠😠
Spam email asking for your credit information
Early this year I received an email stating that my subscription to WEBROOT was ending and they needed my credit card information to complete before being cancelled. I purchase my WEBROOT subscription along with my Tech Support ( not sure that is the name) for fixing my computers free. I have used that service for well over 15 years, before that I had to replace my computers at least every 24 months. The computer I am using to write this is almost six years old and running great.
How do I use a small font size in questions and answers?
Is there any way to use a small font size in questions or answers? That is, for the purpose of minor and possibly irrelevant information?I’ve checked the Markdown syntax but couldn’t find anything. However, I feel I’ve seen it on the site somewhere…I have seen a website Anchor Fonts in which I see very different types of font styles but I can’t find the smallest font in this very type of font but…
updating DNS protection in admin dashboard
need assistance with this support ticket regarding updating DNS protection for a client of ours. however im not sure how to go about this in the webroot admin dashboard. they received an email stating this: DNS resolvers for Webroot DNS Protection were moved to Google Cloud for hosting. This move has provided DNS protection with both amazing performance and 100% uptime. Now that 2 years have elapsed, we are in the process of decommissioning the old servers. It has come to our attention that you have networks that are still referencing these old resolvers. To avoid any service interruption, please update your networks to use the correct IPs before December 1st, 2021. This is the last notification we will send out warning you that these IPs are being turned off. Note, this change must either happen on your network’s DNS Servers and the DNS setting on your Firewall / Router. The new IPs for your region can be found in the Webroot Business Console under the DNS tab. Once you select the ap
Question about rootkits and Webroot
I recently switched over to Webroot for my personal machines, and joined this community. While I am a software developer of many years, there's a lot I don't understand about cyber security in general. Here’s something specific…If you already have a rootkit unknowingly installed on your Windows machine, and the rootkit is smart enough to expect and trick Webroot, then the only way Webroot can defeat it, is to boot itself from independent start-up media (USB flash drive), then scan & quarantine/disable the rootkit before your OS can start from the Windows boot drive.But all I was required to do after purchasing, is download and install. It started up, scanned, and detected no issues. But how could Webroot be so sure it's not being tricked or defeated in some way? I could find no "boot-from-start-up-media-and-scan" options for this product.Thanks for your patience. Scott.
Windows 10 Security conflict
Re Win 10 pro 21H1 also using Webroot AV ver 126.96.36.199I can only use save as, save option greyed out using latest version of Adobe Reader DC.I have seen this as a known issue, resolved by using the windows security/manage settings in virus & threat protection (v&tp). However this option is not present - only Webroot is shown in v&tp - ie no windows security protection options.I have also gone into gpedit to check if v&tp is turned off - however it is set to not hidden.I have tried to re-install Adobe Reader, tried to repair it.I can see nothing in Webroot which gives any indication that it is overriding Windows Security.Any suggestions?
Sporadic Disconnet from Internet
Experiencing spontaneous disconnect then re-connect to internet. This happens across the board, not apparent tie to any app, program, browser, etc. During course of troubleshooting I uninstalled Webroot then continued to troubleshoot. I discovered what I thought was the source of the problem. Once I took steps to resolve the problem I reinstalled Webroot; and the problem resumed. I then repeated the process, I uninstalled Webroot and the problem was resolved, I re-installed Webroot and the problem returned. Anybody have a similar experience and if so, how did you resolve it?
Join the Conversation
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.