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- 2,044 Topics
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I signed up for Carbonite years ago. Separately, I also signed up for WebRoot years ago. Both signups were years before the companies merged. Both accounts were set up for auto pay. I just updated my credit card for Carbonite. How do I update my credit card for WebRoot? I can only log into one account: Carbonite + Webroot. That account shows the Carbonite Subscription but not the Webroot subscription. Support says: “we’ll fix it in the back-end”. Is that true? Or did I just hang up from my support call with my issue not solved?
About a year and a half ago I had a problem installing a new printer and ended up calling the support number that came with the printer. The guy who was helping me on the phone was having a little trouble with the hardware that is in between the chair and the monitor and ended up taking control of my computer. It turns out he said that I had some kind of virus that was not letting the printer install whether that was true or not I don’t know but he ended up putting Web Root on my machine and the company he worked for took over technical support and security and in doing that uninstalled the virus protection I had with another company. So the printer is working I have paid for a years worth of technical support and Web Root is protecting my computer. I believe the support people have many clients just like me and Web Root is servicing them all but I don’t have an actual account with Web Root I am just one “node” in my tech supports account All good….now a year and a half later my ye
The leader board screwed up today at 5:06 PM PDTI was just a few points from 4th place, went and posted something to a few discussions. When I came back to the leader board, I had only 10 points. I should have just taken 4th place. It screwed up again. You can see how many posts I have today alone, was in 5th place this morning. Now only 10 points? DOH! Something has gone wrong again And now the system is telling me that this discussion topic is too short. Really?
I have a MS SurfaceBook 2 running Win10 Pro and have Webroot and Webroot WiFi Security. Sometimes I am not able to connect to WiFi Security when connected to a hotel WiFi. It seems to be just specific hotels. Does anyone else have this problem? Anyone have a solution?
I have 2 annual subscriptions with Webroot that I am going to cancel if what I see is true. I Googled 3 different websites that contain content FOR Black people BY Black people and I received a warning: “This site may contain content that could affect your online security.”One of those websites is owned by ME therefore I know that it contains NO “content” that would even remotely affect your online security. This warning APPEARS to be a racist means to interfere with Black people from conducting legitimate business with each other. I am going to alert every African American website content producer to conduct a TEST to see if they are being flagged as a possible threat also. We have MILLIONS of followers across multiple social media platforms. If these flags are not removed within the next 72 hours, there will be a ton of videos released with Webroot as the subject. Then, if necessary we will take collective legal action.I want the flag removed from www.youtubebannedvideos.com IMMEDIA
How can I contact Support with a new issue without entering my password. The system has this prompt: “Please enter your password below if you wish to continue with your previous conversation.” I don’t have a previous conversation, but if I leave the field blank, nothing happens and if I put my password in (the one used to access the website in the first place), nothing happens. Any ideas?
Just purchased computer and WR Anywhere at Best Buy. Best Buy installed the product and I can see the product, key code, serial number and all kinds of other information. But when I go to create my account, it tells me the key code is already assigned to an existing account. Submitted support ticket(s) - and that was useless as days before hearing from them -- called support and that was useless also as rep offered no help and said my email address was not on the account for my keycode but offered no assistance beyond. Spoke with Best Buy and they did NOT create “my account” for customers on their own and have no idea how this happened. Any and all suggestions welcome and much appreciated on how to remedy this matter.
Hi. I have searched for a current answer to this question but have not found anything. Sorry if this is a repeat. I use to be a member of the Webroot Beta Program. I am wanting to know if there is a current beta available for PC? I would like to participate again if possible. Thanks!
Hi hope all you are good. I am new here and i am truly irritated now because of unknown threats calls on my laptop as i used many things for security but still i am afraid of being destroy by an cracker. As we used door locks in our homes but still there are chances to enter the thief in our houses because they know all the tactics to open the closed door. They are the best locksmith service provider they can make duplicate key in no time or break the lock immediately. So how we can safe ourselves from cracker when our security service provider is with the cracker. So what should be the best way to make ourselves safe. I am worried about it.
suddenly last week I started getting an annoying screen from WEBROOT. It pops up with a countdown and I’m supposed to choose to block or accept etc. the event that is occuring. I did not turn this on, so how to I turn it off? It pops up no matter what I’m doing on the computer and blocks my work till I click “x” to delete it from the screen. It’s bugging me to no end.
ho fatto la registrazione al my account, codice licenza è ok ma non riesco ad accedere e non capisco come recuperare credenziali se quelle inserite non risultano corrette. non c’è un numero telefonico italiano da poter contattare per il supporto?(I signed up for my account, license code is ok but I can't log in and I don't understand how to retrieve credentials if those entered are not correct. there is no Italian telephone number that you can contact for support?) ~PTD~
Vorrei sapere se qualcuno può dirmi dove posso trovare la scadenza dell’abbonamento in essere per Webroot secureAnywhere antivirus installato.non riesco a trovarlo da nessuna parte e supporto tecnico non mi risponde(I would like to know if anyone can tell me where I can find the expiration of the existing subscription for Webroot secureAnywhere antivirus installed. i can't find it anywhere and tech support doesn't answer me)
I use Desktop Central in order to deploy software, when I am trying to deploy to MAC env, I getInstallation Command Failure within Desktop Central, I am using the script as below, sudo "/Applications/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhere" install -keycode=<keycode> -silent I am putting this in within Package Properties, Installation Command. Does the string look correct, any advice greatly received.
I cannot log in to my account because it asks me for authentication code even though I did not have a authenticator account set up yet. Can someone suggest how to log in ????? does anyone even work at Webroot support line?????
I have been on support line on hold for over two hours- I cannot log in to my account because it asks me for authentication code even though I did not have a authentication account set up yet. Can someone suggest how to log in ?????
I just installed a new subscription and now I keep getting a Webroot popup that says the Secure Anywhere Agreement has changed and makes me Agree and Continue. Once was fine but it keeps arbitrarily (every 15 minutes or so) popping up. I have to click the agree button to keep working!Anyone know how to stop it?!
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