Community 101

Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines

2,044 Topics
7,792 Replies

yellowdahgFresh Face

posted in Community 101

fell through a crack....

About a year and a half ago I had a problem installing a new printer and ended up calling the support number that came with the printer. The guy who was helping me on the phone was having a little trouble with the hardware that is in between the chair and the monitor and ended up taking control of my computer. It turns out he said that I had some kind of virus that was not letting the printer install whether that was true or not I don’t know but he ended up putting Web Root on my machine and the company he worked for took over technical support and security and in doing that uninstalled the virus protection I had with another company. So the printer is working I have paid for a years worth of technical support and Web Root is protecting my computer. I believe the support people have many clients just like me and Web Root is servicing them all but I don’t have an actual account with Web Root I am just one “node” in my tech supports account All good….now a year and a half later my ye

1 year ago

Nikita

posted in Community 101

why doesn't Webroot show up in control panel? and addons?

Hi I am Lynne I am not a computer wiz just use it for pleasure.  I had Webroot installed but my computer started acting weird and kicking me out of stuff so I rebooted it and like before I had to reinstall Webroot. This time webroot downloaded and shows up on my desktop but it isn't in my add ons nor is it on the control panel and it was before and was enabled. I am wondering if this can be remidied.

6 years ago

NYDivaNew Voice

posted in Community 101

My computer was recently hacked.

Hello everyone,   I am here to introduce myself.   I am new here because my computer and email were recenly hacked. In addition, when I called my internet and email service provider about the incident, they were vague about having some issues as well. I did have a McAffee installed that was provided to me by my internet service provider but somehow it did not protect my laptop or email.   I had realized my computer was hacked when I started getting many, many phone calls from scammers...they even called my family saying I had criminal charges pending against me if I didn't pay for a payday loan I never took. They even had my last 4 of my SS.    In any event, it's been a very long week and a half of hard work of changing all of my passwords, cleaning my email accounts, etc. I took my pc to Geek Squd because I am not tech savvy. They reset my laptop to factory setting and installed Webroot. Since, I've done a lot of research about protecting myself in this e

7 years ago

MajorHavocCommunity Expert Advisor

posted in Community 101

Well, the leader boatd scrrwed up again…

The leader board screwed up today at 5:06 PM PDTI was just a few points from 4th place, went and posted something to a few discussions. When I came back to the leader board, I had only 10 points. I should have just taken 4th place. It screwed up again. You can see how many posts I have today alone, was in 5th place this morning. Now only 10 points? DOH! Something has gone wrong again And now the system is telling me that this discussion topic is too short. Really?

1 year ago

flajimFresh Face

asked in Community 101

Guru Aid

When I googled webroot I got Guru Aid. They said my phone had to be cleaned out for a price. As a long time webroot customer I knew this wasn't right. I Realized I wasn't talking to Webroot.  I hung up & got Webroot & they fixed my problem. The tech was fantastic & fixed my problem. It was a complex problem but the tech was very courteous & patient. That's why I have Webroot. Kudos to my tech & watch out for Guru Aid.  James Schwartz

5 years ago

djtmalta73Fresh Face

asked in Community 101

Webroot keeps shutting down then rapidly restarting itself dozens of times throughout the day.

Webroot keeps shutting down then rapidly restarting itself dozens of times throughout the day.version: 9.0.27.49 Webroot Secure Anywhere CompleteI tried numerous times to uninstall and reinstall and still the same problem.Any idea how to solve this problem?

3 years ago

lfdowNew Voice

asked in Community 101

Washing hard drijve

I used Window Washer for many years. A while ago I installed Secure Anywhere, then I installed Norton 360 Primier. My SecureAnywhere subscription has now expired and I'm considering renewing. What I want in a product is something which will do the same functions as the old Window Washer did - specifically overwrite unused portions of my hard drive. Does SecureAnywhere do this? If not, does Webroot have a product which does?

11 years ago

nicRetired Webrooter

posted in Community 101

Guard Dogs of Webroot - January

This month we get to meet Rocky, who is [user=5558][/user] 's faithful companion:   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/18443i75FAFF40EE219EA2.jpg[/img]   Here's what Richard wrote about him:   Rocky is probably the most lovable, loving, and loyal dog I have ever met.  He is too smart for his own good, has mastered the sad puppy eyes, and rarely causes too much trouble.  A brown lab mix (either greyhound or coonhound), he rarely barks, will howl when he is talking back, and loves all animals big and small.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/18444i105FE24FAA62554F.jpg[/img]   When I first got him, I thought he would be an outdoor dog, relaxing in my backyard while I was at work.  I was wrong.  After 2 break ins and one attempts, I realized he wanted to wait inside for me.  Yes, my dog ripped two screens out of the window (separate times) to get into the house.  N

8 years ago

MayanNew Voice

posted in Community 101

Is Password Manager popular, Ajax Error

I am wondering if Password Manager (PM) is not so popular with he community.  I went days with getting an Ajax error on attempt to access my passwords (depending on the browser you might get no error but no passwords either).     As far as I can tell, WR Tech support is unaware of the issue, meaning no else has notified them.  But if it was popular I would think there would be lots of ticket/messages to WR tech support.   I find PM very useful and need it almost every day, sometimes all day long (as I go over many accounts -- bills, finance, transfers), and lately it has been useless.  Again, I get an Ajax Error when attempting to get to my passwords (my account in the browser, i.e. where you see buttons to click on).   I am looking to switch anti-virus and researching other PM's, what do you use?

4 years ago

GadragonladyNew Voice

posted in Community 101

Question about Windows 7 glitch. For second time we are getting error message from Windows on start

Hello from not-Techie Windows 7 user in Al.   Getting for second time error message after moving to e-mail check from Windows 7 Home : IRQL_NOT_LESS_OR_EQUAL and lengthy tech message later in screen. Indicates possible problem with software updates, but message is confusing. IS this a possible nudge from Windows to download version 10??   Also indicates darta dump and saws contact admin. Windows message says it will check for problem and then message goes away with no resolution.   Help !  

7 years ago

PCJonesRetired Webrooter

posted in Community 101

New to the community

Hi, folks! I'm Patrick-new to this community. Cheers!

10 years ago

nicRetired Webrooter

posted in Community 101

Guard dogs of Webroot

Just as every computer and mobile device needs Webroot protection, every home needs a good guard dog.  We're starting a new fun series of posts showcasing all of the fierce but lovable dogs of Webroot employees.   This month you'll get to meet Elvin Bonham King Barton, loyal companion of [user=2468][/user]    [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/12756iE79DBA80B704A45B.jpg[/img]   Elvin is a 75% chihuahua/25% dachshund mix who vigilantly protects the home of Webroot eCommerce Manager Wes Barton. When taking a break from guard duty, Elvin enjoys walks to the local ice cream shop, digging, chasing, getting treats, and listening to Led Zeppelin. Two years old this July, Elvin’s summer plans include finishing his tunneling project under the fence and taking more daytime naps.     [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/12764iC1AED90577C63D31.jpg[/img] “Life is ruff. Stay fierce!” –Elvin  

9 years ago

shelb724Fresh Face

posted in Community 101

Question about anti virus software

HI, i've had my Toshiba for over two years and have Webroot installed.  Never a problem until my stepdaugther used my computer one night (and never again since then)--she installed some software on it, and it completely messed up my computer.   I managed to save it by using Webroot and it seems to be working okay now.  I am getting a lot more popups though which are very annoying.  I did see that Webroot is not good for picking up viruses from email, more for web site issues.  Is there another antivirus that is good for email (i think she opened an email on here and that may have contained something that is causing these popups).  I saw Norton at Sams Club yesterday and think that may be a good one for email viruses.  Thanks so much for any help!

9 years ago

Dermot7Gold VIP

posted in Community 101

Good evening folks...happy to be here!

Just got here...a big Helllloooooo! to all, I've dropped in, having seen you from Wilders.

11 years ago

C-noteFresh Face

asked in Community 101

Webroot vs Snagit

                    Hello, I'm new to the forum and I'm having an issue.  Webroot wont allow Snagit to capture any images unless I deactivate certain firewalls.  Is there a way to take care of this without comprimising security?

9 years ago

PenniFresh Face

posted in Community 101

Cant run a dvd in VLC on my hp envy. How do I allow in Webroot?

I cant run an installation dvd in VLC. How do I allow in webroot?

7 years ago

UncasFresh Face

asked in Community 101

Hi to All from the 'Olde Dominion'!

I'm what you would call 'RED' (retired and extremely dangerous, not unlike the movie of the same name).  My current hobbies among many involve a passion for cyber security, critical thinking, and the 'unrelenting' thirst for truth.   As a retired federal employee of 33 years now residing in Virginia, I'm interested in thwarting 'robo' callers, telephone and on-line 'scammers' and any other generic 'dirt bag' of the same ilk.   I signed on with [b][i]Webroot[/i][/b] when I got my wife a new laptop, last Christmas.  Being very impressed with the ease of download, activation and the speed of the scans on her machine, I decided to pull the plug on [b][i]McAfee Live Safe[/i] [/b]that I had on my own desktop with a little over 2.5 months left in my subscription after [b][i]McAfee Live Safe's[/i][/b] third failure to properly download my AVP updates!   Since late last December, when I downloaded [b][i]Webroot [/i][/b]o

6 years ago

sgtvitoNew Voice

asked in Community 101

wr stalling during security scan

Latley, WR has been stalling during a security.  it sticks at 6% completed and does not move.  What is causing this?   Sgtvito

9 years ago

lbabyleeNew Voice

posted in Community 101

I need help with windows 8 and webroot!

Old laptop with Webroot on it crashed. I have a 2 yr subscription but I have no idea how to go about getting webroot for my windows 8 laptop. Do I cancel my subscription or can I go online and download again. Not sure what to do! Help please.

10 years ago

nicRetired Webrooter

posted in Community 101

Get to know the community - TripleHelix

[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/10376i1EBEB4F33A0B0A10.jpg[/img]Anyone who's visited the Webroot community will recognize [user=758][/user]   He's the most senior VIP,  the only person at the Silver VIP level, and he has a wealth of knowledge about Webroot and computer security.  TripleHelix is always willing to lend a hand and share what he knows.  I invited him to do a little interview so we could learn more about him and of course he agreed!   [b]Tell us a little bit about yourself?[/b]   I live in Oshawa, Ontario, Canada about 30 miles east of Toronto and I've lived here my whole life. I’m married; it will be 16 years this year.  My wife Lisa is my best friend and a great person. She supports me with all the time I've spent online helping people on many security related forums over the past 15 years. We have 3 chihuahuas. [b]How did you discover the Webroot community?[/b]   That’s an easy one.

9 years ago

TriKzNew Voice

posted in Community 101

Hello everyone!

Hello everyone, I am new to this site. Is there any advice you can give me to getting started?

7 years ago

MarkMRetired Webrooter

posted in Community 101

Photo Essay - The Dublin Office

Nestled in a tall glass building in Dublin’s docklands is Webroot’s International Headquarters. Better known to its staff as the “Dublin Office”, the staff here take care of all things Webroot outside the United States. From here the staff with liaise with Linz, discuss with Derby and banter with Bracknell.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13339i7528ACC992D9E6F8.jpg[/img]   The first thing you'll notice when you walk through the door is the view (complete with fog over the docks that day)...   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13347i773E0CD62DF7BAC4.jpg[/img]   On all sides we’re surrounded by fantastic views of the city of Dublin, with the docks to the west, mountains to the south...   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13349iCC3E2D7E1A6EA1CD.jpg[/img]   ..and the city to the west and north.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment

9 years ago

marti077

posted in Community 101

Webroot toolbar not working in Firefox 66.0.1

Does anyone have a workaround to install Webroot Toolbar on Firefox 66.0.1? I have used the desktop toolbarfix.exe but I still cannot get the extension to be visible in the tools/add-ons folder. Help would be appreciated!

4 years ago