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- 2,033 Topics
- 7,764 Replies
Hacker had control of my webcam-Webroot no help
I have been using Webroot Secure Anywhere (and its predecessors) for years. I am very careful about the websites I visit and never venture past a Webroot green “Trust” recommendation and even then, always proceed with caution. I examine URLs closely and have not clicked on any embedded email links (or attachments). I update Win 10 & Chrome (“enhanced protection” is enabled) consistently, check device “permissions” and “installed apps” regularly. I don’t use social media . I always buy decent-quality, new Dell laptops. I live in a fairly sprawling condo complex with other law-abiding 55+ citizens. I love making up complex PWs, disabling “remote management” features, and keeping firmware up to date in all my devices. Yes, I’m a very boring person. About three months ago, while on the CBS news website I got a “Windows Support Alert” screen that said “This Computer is Blocked” due to suspicious activity and I must call “Microsoft at 800-...” immediately to unblock. The red
Hello,I an currently using windows 10 pro and MS edge and successfully sign to the webroot community forum but after follow steps using the same email address and password I am unable to login to my.webrootanywhere.com.The error I get is always username and password does not match but I am sure it is correct. I have tried clearing my cache and cookies and still the same.How do you fix this? To log in to your account in the SecureAnywhere website:Open your browser to the SecureAnywhere website at my.webrootanywhere.com. In the Log in window, enter the email address and password you specified when you registered. Click the Log in button. At the personal security code prompt, type the requested characters and click the Log in button. This personal security code was defined when you created a Webroot account. Every time you log in, SecureAnywhere will require this extra security step. Be aware that it prompts for two random characters of your code. For example, if your code is 12345
Threat Shield Not Working
Just noticed Webroot threat shield not working properly AGAIN!! This is so annoying and I never had this problem with other anti-virus programs until I got Webroot. Last time this happened, I was told to do a complete reinstall by someone here which I didn’t feel comfortable doing. Luckily, I contacted Webroot Technical Support directly first and they said there was actually an issue with the Google Search Engine which was causing this and they were aware of it and it did resolve itself as they said it would. Now I have the same problem again - first I had spinning circles, then it appeared to work again, and now nothing appears next to search result entries. I contacted the Technical Support again hoping it was a Google issue again, but they had me run a WSA Log which I did and then they told me to uninstall and reinstall which I don’t want to do. I don’t understand why there is not an easier fix for such a small issue. I have Windows 10 Home, use Google Search Engine, use Firefox
iTunes error: "The iPhone .......... could not be updated. An Unknown error (4000).
Am attempting to install iTunes 14.7 on a Windows 10 PC but get the error in the description above. Apple says to try a lot of things, and one of them involves looking into my anti-virus software. Has anyone had any issues in this area?Thank You, Bob
More Processes for Webroot?
I recently got on my computer that uses webroot and noticed that two more processes for it show up in task manager (making 6 in total with the ones that would normally run before). These only started up after a few minutes, I was able to run a scan and do a few other things before they popped up. The processes seem to be for WRSvcHost, so guess I am asking if these should be running and if anyone else has them currently? I checked other posts on here but only saw them mentioned for beta testing a couple months ago. This was also in refrence to the beta for version .75, the version I’m currently running is .62
not authorize to view
Hello,I am trying to view the following link https://community.webroot.com/business-product-releases-26/webroot-console-6-0-and-webroot-security-awareness-training-347158 and I am getting the following error:You are not authorized to view this page.Here is what I have done when using MS Edge browser and other browsers using windows 10 pro:Clear the cookies and history Check if the browsers are all up to date.Any suggestion how to get this to work?Thanks
nightly pop ups
Hello, I was wondering if someone could help me. Some weird things have been happening to one of our kids school computers.nightly a window of our files pops up even when it is sleeping one time an inappropriate pop up popped up everytime i log on to the computer 2 edge windows pop up automatically.Web root does not show any viruses on the computer. All windows updates have been installed. Thank you for any help repairing the problem.T
Hello,I am a new user using Webroot security anti virus software since Friday so I am still learning all this and the webroot secure anywhere website.and the software.From the following link: 22 Webroot Reviews and Complaints @ Pissed Consumer I see that there are many complaints and would like to know has most of these issue been resolved or are they still ongoing.Thanks
Right click "scan this file" is missing
I downloaded and ran: SNIP which wasn’t able to deleteWRData folder. I uninstall Webroot, rebooted and tried uninstalling WRData manually from the %programdata%folder but received a message that it couldn’t be removed because it was in use by another people.Now, neither "scan individual file" or "erase file with Webroot" is working.I've used Webroot for years and this has never before happened.
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