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- 2,033 Topics
- 7,764 Replies
We keep getting a pop up that says does this version of web root does not work with windows 10
We keep getting a pop up that says does this version of web root does not work with windows 10. It is a continuous pop-up that is very annoying. When we open up Webroot secureanywhere it says it is up to date and is maintaining threat definitions in the cloud. The OS is an upgrade version of Windows 10
Blocking Processes/Causing major errors
Hey folks, Basically I purchased the complete webroot package. My subscription is ending in the next couple months. I am in serious need of help/advice. What I did was, out of frustration, I blocked some processes that I didn’t quite understand (newbie move) and now I cannot get past the “start up” on my MacbookAir. The computer turns on, shows my username, I’m able to enter my PW and that’s where it basically gets held up. The loading bar “holds” about halfway through so I can’t actually log in. Im able to boot into recovery mode and safe mode. My thoughts on fixing what I did were to get into my terminal and uninstall we root in hopes of undoing what I did. Or, ”Deactiving computer” under commands in PC security when logged into my.webroot....of course with the same thought that by getting web root off, will allow whatever process I blocked to default back. anyone ???
I am a user of WebRoot Complete. Anything else you need to know about me related to my request, please ask. I have very limited technical knowledge. What I thought was a ligitimate need to update an ADOBE app I ended up with "secure search.....) which Chrome says is not a secure search. In my finder window under all files is the following: Flash Player (1).dmg I have automatic download to update apps. Is it safe to delete this imposter? Thanks
Newbie and glad be here
I met Webroot at the Best Buy Geek squad when they cleaned my laptop of over 1000 viruses and malware. I was using one of the two more popular antivirus software. Well, no more. I'm having a problem with entering my code to be able to install Webroot on my new phone . The code gets a dash automatically entered so I'm not able to log on. Any suggestions? Thanks
Re-registering on Community
Yesterday I successfully installed new subscription of Webroot with new keycode, passwords, etc. I was previously registered with Community as Merci- with my current gmail account. When I tried to re-register under a new ID name, the system would not accept my gmail address, stating "this email account already on Community" something like that. To send this request for help, I have registered using my old not-used-any-more email address. Please can anyone help me to perhaps delete/remove/change old account with my "want to use" gmail address so I may be a Community member again. Also how can I find my previous questions/solutions from the old subscription? So grateful if anyone can please help me to make my gmail address usable again on my new membership. Thank you.
I am new to the community. I have read several things but nothing pertaining to my situation. I am hoping to get some answers to a problem. I upgraded to sierra on my mac a few days ago. Then yesterday webroot had an error loading and requested my key code to download. I did this several times but it didn't work. So i uninstalled webroot and then reinstalled it. Now webroot will turn red stating my protectionn is disabled. When I click the enable button a window pops up stating to go to system preferences and enable the webroot software ext. for safari to turn on realtime shield. When I go to system preferences/securtiy and privacy - I see nothing to enable. I have tried this several times. Webroot window will pop up and say that componet installer request has been sent and it will let me know when it is complete. Then in a couple of minutes webroot turns red again and realtime shield is not activated. Should I uninstall we
Renewing my security package
Hi Guys, My Webroot security is up for renewal..........can I just ask.....is the ‘complete’ the best package to have??......... Just to refresh so you don’t assume I’m some sort of joker (and to those who don't know).......I'm bedbound, chronically ill from a virus, contracted 3yrs ago following a routine tooth op. It entered my brain and central nervous system and has affected all my systems and organs...... My laptop is now literally my whole world. However, I’m not up to complex answers. I just didn’t want anyone at a quick glance to think it was a shallow or trivial question, without knowing the facts. :$ Unfortunatly I can’t keep up to all security information as my cognition is impaired and fluctuates greatly. This will be my 3rd year of Webroot security and I greatly appreciated being excepted into the community (though are can’t participle as often or to the level that I would like) but where I can ask dumb question……. And it be OK
I'm here thanks to an unknown person Thanks & kudos
Joined on Monday. Never received the email to confirm so could not post. FInally some one on the phone in Sales said he would contact someone that might help and they would be in touch. That was yesterday afternoon. This morning I started what was becoming a daily ritual to ask for email resend when I saw the screen had changed. It said my email address had been verified. To whomever made this happen - Thank you very much. I think all problems have been solved by telephone technical support but it's good to know if I do have a question I can post here for help. Thanks again. ehw
My name is Soren,and I live in Copenhagen,Denmark.Some time ago (just before the new SecureAnywhere went public,I bought a new computer,and with it,a 2 year licens to PrevX .3.220 with SOL.Of course I would like to upgrade it to SA,but I have tried to write 3 different places now,I nobody write back.Can somebody please help me with this? Can I use my PrevX licens (511 days left) to the new SA? When I asked long time ago in Wilders,I got the answer from (I think he is called Tripple Helix?) that it was a question about time,and that we PrevX owners would get an answer soon.But thats a long time ago,and I really would like to get this solved now? Thank you.
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