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Sirs or Madams: i'm new to this forum and new to Webroot. yesterday one of my office pc's running windows 7 received the Idle Buddy trojan. i tried cleaning it off with malware, it appeared to work but then I was eventually directed by a tech friend to your site. I did install and run webroot. How can i be sure that Idle buddy is completely removed from the computer? Thanks.
Greetings all, I am a newer WR user and have been enjoying the product since installing it on my windows 10 computer. Has anyone experenced a windows message center message which looked just like the MS store pop/slide out from the right lower part of the screen? I was using Edge, doing a gereral search and recieved two the other day and contacted support which told me that there are no Extensions yet for Edge. It looked very real but ignored it and looked on teh MS Store site and didnt see anything, that's when I contacted support for advice. What was interesting, it was not in the message center when i looked at recent messages. Just wanted to let all know to beware of this, and if anyone else has experenced this too. Kind of scarry sites can identify wat kind of antivirus you are running.
Hi everyone: My name is Gerard from San Francisco. Have been a Webroot user for years. I have the Webroot Everywhere and just recently installed the new Webroot Wifi Security and App on my Tablet and PC. One question I do have is; Do I leave it connected all the time or do I connect and disconnect? If the answer is not to leave it connected, then when do I connect and disconnect? I have 5 devices including one PC Laptop. Best regards, Gerard
about 3 weeks ago, security essentials, malwarebytes, & webroot seemed a little different. i now have an extra partition on my hard drive & a RAM DISK? i can telll the icons for malware bytes & webroot are not the real ones. i wiped my drive & reinstalled windows 7, but what ever it is , its almost like its alive. reg keys changed, & i have even found manifests it writes stating things as to how it is tricking the system. i never download anything i shouldnt, & have no clue how this got on my PC
Yesterday I had a call telling me that the tower we recently had repaired was about to crash unless I let them help me fix it. I let them convince me to download their program and was about to turn over control of our system to them when I finally could not convince myself that they were legitimate and I ended the phone/chat conversation. Now I am concerned about the program that I downloaded and feel it may be potentially harmfull to our system. I ran a webroot scan and it found nothing. However, I am still concerned and would like help searching for what ever may be lingering in our system. The program seemed legitimate at first since they knew so much about our computer. I wish I would have written the name down. Has anyone else had a similar experience? I have searched the downloads and can find nothing. Is there any other way to locate and clean the download from our system? We are an old married couple, (59 years), way out in the sticks in NE Iowa (Gods country) and n
Hello Everyone, My name is : Eyal and i am P.c & Phone Cellular Technician. This is my First week with webroot Antivirus Anywhere. I am very Happy with this product/software and the great community! what i can say about webroot AvAnywhre: Great Design & Security Protection,Light on resources, Easy to use,Very fast scanning,Every thing is build-in! The add-on Extention is Excellent and also well Design. Good luck to all new to webroot & community,Stay Secure ;-)
Hi I have been a customer of WEBROOT for may a year if not longer and I just wanted to take the time to say how pleased I am with this product. the only thing I sometimes worry about is if techs that are running the automatic computer scan can access my personal information on my computer!!! I just heard today from my manager, how her elderly father had been scammed out of $14K out of his savings account by a technician he let work on his computer to have a virus removed. they removed it but then took his money out of his savings. Now they can not be located. the company told him they were with Geek Squad but it was spelled Geez Squad. Hope this doesn't ever happen here! thanks for keeping my computer clean Eknowles
Never had an issue with WR. Today my sons macbook was acting strange and I wanted to download webroot for Mac. I went online and found what I thought was a web root site and attempted a download and got an error code with a number to call for tech support. 1-877-339-7787 long story less long, I think this is a scam. They want $299 to fix the network Trojan horse they said was on my computer. They seemed legit, but something sounded phishy. sadly, I let them access not one, but two computers. A Mac and a pc. As soon as my spideysenses started tingling, I jerked the modem cable and shut down the network and computers. How screwed am I?
Hey folks, Basically I purchased the complete webroot package. My subscription is ending in the next couple months. I am in serious need of help/advice. What I did was, out of frustration, I blocked some processes that I didn’t quite understand (newbie move) and now I cannot get past the “start up” on my MacbookAir. The computer turns on, shows my username, I’m able to enter my PW and that’s where it basically gets held up. The loading bar “holds” about halfway through so I can’t actually log in. Im able to boot into recovery mode and safe mode. My thoughts on fixing what I did were to get into my terminal and uninstall we root in hopes of undoing what I did. Or, ”Deactiving computer” under commands in PC security when logged into my.webroot....of course with the same thought that by getting web root off, will allow whatever process I blocked to default back. anyone ???
Hi. I'm Richard and have been using Webroot for about a year on my Mac and a PC. Have a question. Several wks ago received an email to me, from me basically saying (loose paraphrase) "Hi. I am the hacker who hacked your email. Have installed all kind of virus, malware, worms, etc. Pay me $900 in bit coins within 48 hrs" Normally my knee jerk response to phishing emails is to hit the delete button but this one included a password (hadn't used it for a yr or more) so it made me nervous. Ran Webroot, a malware prog and had a deep scan done to boot. Found nothing. Changed what seemed like 10 million passwords. Still a little parinoid due to the old password contained in the original email. Anyone run ito this type of email before and if yes did it cause any problems.
Greetings, I am new to this forum. Do you know how to reconnect to Firefox? Chrome and Opera are fine ... but Mozilla is NOW giving me the error: "Your connection is not secure" Here's an image: [url=https://prnt.sc/l0y3y9 ]https://prnt.sc/l0y3y9 [/url] Here's part of my error log: [url=https://prnt.sc/l0xyur ]https://prnt.sc/l0xyur [/url] Here's a link I found -- seems I need to add an exception to webroot??? [url=https://support.mozilla.org/en-US/kb/error-codes-secure-websites]https://support.mozilla.org/en-US/kb/error-codes-secure-websites[/url] Express VPN wasn't able to get me reconnected ... even after turning off Windows Firewall ... so I turned it back on. THANK YOU SO MUCH FOR THE HELP! Blessings, Mary
hello as the subject states, im not really new to the community. i have been a WSA user for years and had a community account open before, but lost my password. everytime i tried to reset my password i would get the error You do not have sufficient privileges for this resource or its parent to perform this action. its a bummer that i have not been able to log into my other account, because i was a part of the pc beta group.
Help! Current webroot user here, wondering if there's a product that might fit. Your advice is appreciated. Operating a bed-and-breakfast. Worried my rotating number guest users might misbehave on my wifi networks. Mostly concerned about pirated movies and illegal porn. Setting: 4 Apartments. International guests who seem perfectly harmless, no problems so far. Internet used for work and pleasure, streaming, etc. Guest Networks: 2 ISPs (cable, Fios). 2 Airport Extrmemes, 3 Orbi mesh devices. Running wifi in "guest" mode on both Orbi and Apple setups. Want: Set and forget. Unobtrusive. Not too expensive. Reliable. Not too limmiting (won't elimate adult websites). Do not want: Vigilant upkeep requirments, something that slows, anything that occasionaly breaks our networks (I'm not always around to trouble shoot). Any ideas? Thanks
So i was playing roblox i dont remember how but i blocked roblox by accident when it said that this file is trying to connect to the internet. Not it wont let me play it now i have tried alot of things but it is not working can someone please help me. And also this is the message i get[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/34103iDEA9CD10828D316A.png[/img]