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📊 2023 OpenText Cybersecurity Threat Report

5 months ago

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Community 101

Community 101

Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines

2,040 Topics
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asked in Community 101

Mobile phone battery use

Lately, my mobile phone protected by Webroot has been using an inordinately large amount of energy which is used by the SecureAnywhere app (according to the battery use counter in Settings). Is this normal? How can I reduce this current drain? What is the problem? I think the app is set to scan weekly, but it seems as though there is some function happening all the time.

asked in Community 101

Renewal Rip Off

This is just a general rant. no need to respond. I'm 10 days from my 'Complete' package expiring and of course I'm being hounded to renew and save 10$ on renewal for $69. Why the hell would I accept such a stupid offer when I can buy it new from the website for $50 off for $29.99? The software seems to work well but everything I have read about Webroot suggests that their biggest problem is inconsistent rates and massively overpriced renewals. I'm ok with going to another company, even if they have supposed hidden backdoor access to my data.

flydonnaNew Member

asked in Community 101

Login to Backup & Sync

I do not have a + when I click on Backup & Sync so I can't login. WHY???

asked in Community 101

Cannot change my account from basic to admin.

Hi. I want to deactivate a pc and I cannot access the manage users tab.

Bernadetteo94New Member

posted in Community 101

should I review advanced settings?

today when i requested a scan on my computer(i noticed that it had scanned my mobile device), i has access to review all advance settings and status. Does it always show this at each scan. my bank account was almost hacked and bank required a new account.

asked in Community 101

Problem with Scan

I just installed Webroot on my Mac computer and it has been scanning but now no additional files seem to be scanning but the time elapsed keeps running. What should I do?>

asked in Community 101

Password manager - unclear about whether part of service purchased

What, precisely, does the quote below (next pp) mean - it's in the pop-up when choose to manage passwords in online account? I can't tell if this means I'm going to be upgraded and charged, or the password service is part of my 'SecureAnywhere' package (and the info given on site is vague in that the services with this feature do begin with SecureAnywhere but then have other names attached - 'Internet Security Plus" and so on, which in my popup box are not there (SecureAnywhere doesn't have "Complete" or any other indication of type) but the 'Manage your password' box does seem to have a green check - that take you online to setup the password feature - where this quote below pops up). "Please be aware that this will activate your keycode if not already active and allow up to 15 minutes for this to become available." Thanks for any and all assistance.

rhat4286New Member

asked in Community 101

smartphone connection

I'm having trouble adding my smartphone, I can't figure it out

asked in Community 101

Scan out of date

My phone shows a yellow ! and it keeps saying that my current scan is out of date. I have tried everything and there is no way of fixing it. Please help!

A

Anonymous

asked in Community 101

what is the raeson for weebroot?

I'm a member of something called WEEBROOT and do not understand it's purpose. Is it part od the GEEKSQUAD? or is it a separate entity? a security device or what?

asked in Community 101

WORD

CAN NOT OPEN WORD OR EXCEL WITHOUT DOING A REPAIR AND THEN LATER HAVE TO DO THE REPAIR AGAIN TO OPEN.

asked in Community 101

Call and SMS blocking missing from latest update(Beta) of mobile security

My mobile app (Beta 5.5) updated last night. I wonder what happened to call/sms blocking?

asked in Community 101

Products

Do I need both Wifi Security AND antivirus?

LemmingstunNew Member

asked in Community 101

pc security

send commands from account do not get to computer windows 8.1, internet security complete!?

LBoe1New Member

asked in Community 101

New Update

Ok I have a subscription to SecureAnywhere for 5 products. First: the Webroot console doesn't show my mobile devices, Second: the mobile app wants me to install a separate app "SecureWeb browsing app" I install that app and all it wants me to do is buy there product. My subscription doesn't expire till 2021. It doesn't give me a place to log in to my account. Third: Your supposed to be able go into settings and change the Persistent status feature and that doesn't even show anymore. Why every time you update your products you have more problems than good. Does the Secure Web Browsing App just work in the back ground?? How does this work now. Things like this shouldn't be so difficult. been trying all morning to just get to the way it was.

posted in Community 101

My server is sending fake Email.

I purchased Webroot and it found a bug in my email. It still seems like I am sending a few per day. Is there a way to have Webroot dig deeper to find something else? Thanks, Mark

JullisandFresh Face

asked in Community 101

If Webroot closes, how can my PC be "protected"?

Dang it! this is the 3rd time I have entered this question.....The Webroot summary page indicates my PC is protected....how can this be???....whenever I open my PC, I get a message stating that webroot must close....According to my program usage, webroot has not been used since 2016....so what have I been paying for? please help

posted in Community 101

subscription

Just renewed for another year and had 30 days left on my old one.Now with the new one it is telling me 366 days.Shouldn`t that be 396 days?

posted in Community 101

Lasspass

I have internet security complete for 5 pc's. Can each pc create their own Lasspass account and is it Lasspass premium as stated in the WPM transfer instructions or Lasspass free as indicated by Firefox when I added Lasspass to bookmarks?

lachristopher1096

asked in Community 101

Removing Threats

How do you know when the threat has been removed? It keeps running the scan and identifying the threat but I can't remove it. It just goes back to scanning again.

jolhossFresh Face

asked in Community 101

I created a password for Active Processes but it will not work

I would like to change an Active Process for FreeYouTubeDownloaderUPdateHelper.exe from "Monitor" to "Allow". It asks for a password. I created the password but it still will not work. Help ! Thank you jolhoss

asked in Community 101

ic64.dll

ic64.dll has been identified as malware. Even qith quarantine and permanent deletion the message continues to open up "cannot open ic64.dll". C:\users...\Appdata\local\temp\ImaginingEngine.dll\12462. Is this malware or part of the windows 10 operating system? cheers

posted in Community 101

Updates Install in Different Location

The only programs I install on my c: drive are Windows and programs that do not allow a custom install. I installed Webroot on my d drive yet yesterday apparently a program update was installed automatically and it installed itself on my c: drive. So now I have two installations on my system. If I uninstall the copy on the c: drive will it just update itself again and put it on my c: drive again? I stopped using a different program from a different vender for the same reason so I am hoping there is a workaround that will enable the updates to install on the drive and directory of my choice. thank you, betty

asked in Community 101

Mobile app login failure

Through the mobile app from the Google play store, whenever I try to login, it tells me that I need to "check your credentials and try again". I've already verified my email so what do I do?