Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines
- 2,044 Topics
- 7,792 Replies
Greetings, fellow Webroot users and tech support staff 'n stuff, My Webroot stuff seems to be working alright so far. I have Comcast Internet, telephone, and cable tv all bundled into one. I was wondering about the alleged Comcast hack I saw on the news last night. I have an iMac running OS X Mavericks(v10.9.1). I haven't beeen experiencing any issues so far, but I was wondering if n e 1 could tell me any strange behavior to watch out for on my computer. Thanks! Type@cha@L8r.com, deebs(Daria B):)
I have a problem with constant messages from top arcade hits wanting to download. When I try to uninstall (I never insatlled) in the control panel (windows 7) I get a message asking if I want to allow the program to make changes to this computer. When I select NO, I get a message stating I must use administrative privleges to unistall. I am always logged in as adminstator. Can anyone offer suggestions? I understand there is a dangerous virus associated with this software. Patrick486
I am trying to deactivate Webroot Secure Anywhere from my old computer (Windows 7) and install it on Windows 8. The online instructions say to go to PC Security, click on name of the computer which I want to deactivate, and choose "Commands Tab" and then choose "Activate". The problem is that I do not have a Commands Tab online. What do I do?
Joined on Monday. Never received the email to confirm so could not post. FInally some one on the phone in Sales said he would contact someone that might help and they would be in touch. That was yesterday afternoon. This morning I started what was becoming a daily ritual to ask for email resend when I saw the screen had changed. It said my email address had been verified. To whomever made this happen - Thank you very much. I think all problems have been solved by telephone technical support but it's good to know if I do have a question I can post here for help. Thanks again. ehw
[spoiler] [/spoiler] I am new to Webroot. I used to be on the PC Tools Internet Security software, so Webroot seems rather simple compared to that. I run a proprietary software program that I frequently cut and paste words from other programs into the proprietary program. However, Webroot does not allow me to paste into my proprietary program. I'm wondering if someone can tell me how to tell Webroot that my proprietary program is "okay." Tech support for my proprietary program suggested I add the program to an "exceptions" list in Webroot, but I cannot find such a list. Thanks,
A tech cleaned up my computer yesterday and downloaded Webroot on my computer. Now I have discovered: 1. The $250.00 that I paid for this service was a bit more than the $50.00 others are paying. 2. He only downloaded it onto my laptop but my desktop is still using PCMRI. Which was also a rip-of. 3. I did not receive a key code for my rather expensive security. 4. I am unable to make contact with him. 5. He told me this was a one time expense. "The security is for your lifetime". 6. I am feeling incredibly old and very stupid at the moment. Any suggestions? margot927
Hello everyone, It's nice to find you and as I expect I shall be here often, a short intro may be in order. I'm not new to computers but most assuredly new to (and exasperated with) Windows 8. After all, I'm an old lady and was raised with the notion that "if it ain't broke, don't fix it". I see no need for CHARMS, nor for it to take 4 clicks to shut my computer down, ahh but there you are, eh? Sometimes change really sucks. Here's a huge aggrivation with this new computer: It came with Norton on it, but I purchased Webroot for obvious reasons. I allowed Norton to expire, installed Webroot, and NOW I keep getting Norton's annoying popup asking me to upgrade. I do NOT WANT TO. I have no need to. I have Webroot and so far all is well (except for detesting Windows 8, ugh) Please, anyone, how the heck do I remove unwanted Trial popups? With this new Windows 8 configuration, I can barely navigate around my own computer, so I am truly at your mercy here. Let
Hi, I just started using Webroot SecureAnywhere. I was previously using Bitdefender Total Security but it's autoscan feature drove me nuts. It would constantly scan my laptop every time I took it out of sleep mode. I decided to give Webroot SecureAnywhere a try and I like what I see so far.
Hello, I just recently purchased Webroot and it works great! The only real problem I have encountered so far is the "security setting" blocking an applet in an online class I am taking. I don't want to mess up the settings but I need to allow the applet to pop up to do the project. Any help with this would be greatly appreciated! Fred
I inadvertently started to install a Mindspark.com program called FromDoctoPDF. When I noticed it was about to change my home page and search engine I stopped the install. Now I can't uninstall it from Control Panel. It's looking for a file on my computer names 65Bar.dll and it doesn't exist. Mindspark recommended installing another of their programs and using Control Panel to remove - now I have two of their programs on my compuer. The readable text in the non-removable files say in part - Do not remove and I am also not able to remove them by select and delete. Webroot tech support says they don't find anything wrong on my computer, but I really want to get rid of these files. Would appreciate any help... Sorry if this is too long... first time on a forum board. Al
Alright so I recently coded and published my website "KissLander.com" and one of my followers on twitter tweets to me saying WEBROOT is blocking it saying it's potentially threatening? I'd like this FIXED asap. I have nothing but the forum software installed on that site and nothing malicious. This is false accusations and insulting.
So I was browsing with Firefox looking for an alternative to Youtube to watch a certain video. After a couple clicks somehow I ended up at a website claiming to be FBI, locking my browser. They were asking me to type in a greendot card with a value of $300 just to unlock it otherwise I'd be penalized. Webroot seemed unable to help. Was this for real or an elaborate scam?
Greetings! Visiting my senior Mom (83 and kicking booty!). The following popup comes up. We've clicked the x and nothing happens. Stays there in front of other windows. I tried closing it from the bottom, clicking the x's. Stays there. Rebooted. Still comes up. Pic attached. Not a PC user so you might have to use simple terms -- any suggestions appreciated. Want her to enjoy her computer experience.Thx! Tired to include a picture but can't see how to do that here.
the POPup apears in the lower right side of almost every webpage i pull up titled "next On" it seems to be using key words from that site. I use crome, and i don't know the name of it as it apears in my control panel Is anyone familiar with this?
Hi. I have accidently removed the tablet from the list in my accoun on Webroot website. All the software is intact on the device so I do not need to download it - I can't anyway because Play store shows it is installed already and the device itself won't let me uninstall it. So how can I reactivate it (add it) to my account on the website? Thanks for any help you can offer.
I have Webroot Secure Anywhere which has a backup feature. I don't want this and have disabled it only to get a message that my changes are only temporary and will be rewritten upon the next Webroot update. Frustrating! How can I stop backup from transferring info from my computer without my knowledge or consent? Thanks in advance for your help.
First time poster. I just got a new MacBook Air and when I click on scan I get the following message: "The scan failed. SecureAnywhere cannot reach the internet to obtain threat information." I am connected to the internet, obviously or I would be on this message board. Any advice from any Mac users?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.