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- 2,033 Topics
- 7,763 Replies
Hello, I just recently purchased Webroot and it works great! The only real problem I have encountered so far is the "security setting" blocking an applet in an online class I am taking. I don't want to mess up the settings but I need to allow the applet to pop up to do the project. Any help with this would be greatly appreciated! Fred
Need help uninstalling suspected malware from Mindspark
I inadvertently started to install a Mindspark.com program called FromDoctoPDF. When I noticed it was about to change my home page and search engine I stopped the install. Now I can't uninstall it from Control Panel. It's looking for a file on my computer names 65Bar.dll and it doesn't exist. Mindspark recommended installing another of their programs and using Control Panel to remove - now I have two of their programs on my compuer. The readable text in the non-removable files say in part - Do not remove and I am also not able to remove them by select and delete. Webroot tech support says they don't find anything wrong on my computer, but I really want to get rid of these files. Would appreciate any help... Sorry if this is too long... first time on a forum board. Al
Registered for this one reason.
Alright so I recently coded and published my website "KissLander.com" and one of my followers on twitter tweets to me saying WEBROOT is blocking it saying it's potentially threatening? I'd like this FIXED asap. I have nothing but the forum software installed on that site and nothing malicious. This is false accusations and insulting.
Question, need answers...
So I was browsing with Firefox looking for an alternative to Youtube to watch a certain video. After a couple clicks somehow I ended up at a website claiming to be FBI, locking my browser. They were asking me to type in a greendot card with a value of $300 just to unlock it otherwise I'd be penalized. Webroot seemed unable to help. Was this for real or an elaborate scam?
Help removing popup from senior Mom's computer please :)
Greetings! Visiting my senior Mom (83 and kicking booty!). The following popup comes up. We've clicked the x and nothing happens. Stays there in front of other windows. I tried closing it from the bottom, clicking the x's. Stays there. Rebooted. Still comes up. Pic attached. Not a PC user so you might have to use simple terms -- any suggestions appreciated. Want her to enjoy her computer experience.Thx! Tired to include a picture but can't see how to do that here.
How do I remove a very annoying pop up that appears
the POPup apears in the lower right side of almost every webpage i pull up titled "next On" it seems to be using key words from that site. I use crome, and i don't know the name of it as it apears in my control panel Is anyone familiar with this?
Accidently removed Samsung Tablet from my account console
Hi. I have accidently removed the tablet from the list in my accoun on Webroot website. All the software is intact on the device so I do not need to download it - I can't anyway because Play store shows it is installed already and the device itself won't let me uninstall it. So how can I reactivate it (add it) to my account on the website? Thanks for any help you can offer.
Backup & Sync
I have Webroot Secure Anywhere which has a backup feature. I don't want this and have disabled it only to get a message that my changes are only temporary and will be rewritten upon the next Webroot update. Frustrating! How can I stop backup from transferring info from my computer without my knowledge or consent? Thanks in advance for your help.
Scan Failure on MacBoook Air
First time poster. I just got a new MacBook Air and when I click on scan I get the following message: "The scan failed. SecureAnywhere cannot reach the internet to obtain threat information." I am connected to the internet, obviously or I would be on this message board. Any advice from any Mac users?
New to Forum
Hello! I have been using WebRoot products on my family's PC's for several years and have been well pleased. In addition, I recently obtained a MacBook Pro with Retina. Noticed that when Webroot was running the MacBook would shift from the low power Intel GPU to the higher power and performance Nvidia GPU. Since the higher performance GPU was not needed for Webroot software the result was annonying.... reduced battery life. Reported this to Webroot and they started working on a solution immediately even piloting a solution on my MacBook Pro. Now I can run Webroot in the background without it switching the MacBook to the battery hungry albiet more powerful Nvidia GPU.
I cannot access it after putting a number of passwords on it a couple of weeks ago. I get error messages. Webroot support is a joke. Does anyone know how to fix this. I get these error messages: your Data/Password management account is not yet ready to use, please try back in the next few minutes. If you continue to see this message, please contact customer support and finally If you're not redirected within a couple of seconds, please click here to continue to Passwords. When I click here, I get a message that says something about this might not be a valid Webroot site. If I go anyway, I get an error message. Thank you.
Webroot vs Snagit
Hello, I'm new to the forum and I'm having an issue. Webroot wont allow Snagit to capture any images unless I deactivate certain firewalls. Is there a way to take care of this without comprimising security?
How can i fix my internet explorer or clean my computer virus infection
Hi, I new here. I'm no good in computer and Im have some problems to open my email. I login into my email but then when i try to open email to read, the computer is given me a message error ( unable to open email due to webpage error and force to reopen tab) I was looking for any tool in the webroot to fix this problem but i cant find any. Can any of you guys help with some ideas?
Hi. I'm new to Webroot Forums but I hope someone can help. I have been accessing Watch Live on FoxNews for a long time on this PC. Recently, when I go to the site, a new tab automatically opens with an advertisement and warning that FoxNews site may be unsafe. I trust the site, so I allowed it. However, now, I get to the Watch Live site and it gives me the sign in button, but when I click the sign in, nothing happens. I have two laptops in the house so I know it is not an internet or site problem. It is only on this PC. I ran a Webroot scan and it comes back clean. Any ideas as to what I can to do fix this? Thanks, Kathy
I just purchased the $20.00 basic Webroot virus protection. It immediately found 2 Trojan and one Rogue viruses. NONE of the various virus protections I had have ever found them. I had one virus protector that NEVER found any infections for over a year. My computer was in shambles. 10 minutes after running this really cheap WebRoot product my computer operated flawlessly. When I restarted it the Microsoft broweser immediately addressed over 500 system errors, corrected them and off I went, smooth sailing all the way. I am amazed.
Newbie with WebRoot
I rarely get invaded and in case I ever did, I have a second Windows XP sp3 on my second harddrive and I have always been able to load the backup Windows and hunt down the offending files. I must have bragged to someone because I have one now that I couldn't find and niether could WebRoot. It is a Trojan Horse that is trying to put Internet Explorer on line instead of Foxfire so that it can dump whatever it wants on my system. I have run several scans and Webroot has found nothing. I imagine that it has replaced a Windows file with one of its own. Checked all of the dates in the usual directories and got rid of some suspicious files. The horse used to be able to activate Internet Explorer by itself, but it no longer can so every five minutes, it puts up the dialog box asking if I want to stay offline or allow the website to connect. It doesn't matter what Firefox is doing, apparently, it needs Explorer. Sorry I'm so windy.
keycode in email is encrypted
Just purchased a 3 device package from Newegg today & got the download link thru an email with the keycode in the message. My problem is the keycodes first digits are block with asterics (encrypted ?) & only the last 4 are showing. I tried using the last 4 & also copying & pasting the whole line of code but nothing works. HELP Fred
Nothing but aggravation
Wondering if there is any 'real' support from webroot... apparently my address on my credit card is wrong, but after confirming with the bank, it's perfectly fine. Three times tried with customer service and three times told they can't do anything even though the information they have is perfectly fine. And three times my bank has said it's perfectly fine. What a way to lose a potential customer... if there is anybody from webroot who knows what they are doing and can actually help instead of wasting my time, I'd love to know... but if this is the service I get already, starting to doubt the product too.
New and kinda lost
Hey everyone I'm janelle. I just purchased a new iPad air for my son for Xmas and I'm setting it all up for him to just unwrap and play. I also purchased the bundle pack with the geek squad that came with this webroot secure/ anywhere disk that I ca use to protect up to 3 devices. I'm on the iPad now I followed all instructions and I'm really just lost on what exactly this is. Do I use this instead of safari? I tried to use that browser and it's said I couldn't get into Victoria secrets causes there was no server found. Not sure why cause I'm connected just fine. What is the point of this, what's wrong with safari that I'd need this? Safaris working...this is not
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