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- 2,046 Topics
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A screen pops up on my desktop saying its an emergency and my computer is going to crash unless I call a phone number for help. There is also with the screen appearing, a beeping sound from the computer itself that further enhances the panic. My wife is not computer savy so she called the number and gave them access to the computer before I came home and shut it down. Staqrted up ok the next day and no sign of the screen or the beep, but I am wondering if they put something there that gives them info going forward. What should I do? Do I need to totally wipe and re-install? How did this get by Webroot's screening? No detection by Webroot at all.
I’ve been a Webroot customer for many years and never had any problems until now.I was seeing a “webroot agent is shutdown...” message and followed the uninstall/reinstall instructions. But the character-box kept giving me an error message.How can I remove Webroot from my computer and terminate my service for now?Mabey I’ll resubscribe in the future. Thank you.
Webroot comes highly recommended and I am thinking of purchasing the same. I have understood why its footprint is so small compared to other programs in this genre. What I need to know is, if I am not online (which would be quite frequent) and as an educator I insert pen drives from students to check their research work/presentations. If any one these removeable drives has a virus would my notebook be vulnerable to infection since I am offline Is Webroot reactive(rather than proactive) In such situations ? and given my nature of occupation, is this the right program for me ? Thank you
Hello, there. I'm Japanese and was a webroot customer who used webroot's Antivirus security software in another country before. I wanted to inquire about a new product, and knew the presence of a [b]Japanese distributor ( ウェブルート株式会社 )[/b], then called them ( 0120-633-601 ). The following conversation is with the Japanese male personnel for the customer support of webroot's Japanese distributor: I: "I'd like to know about the product named WiFi security." [u]He: "What? Did you ask me about WiFi?"[/u] I: "Please listen carefully. I didn't say so. [b]I told you the product's name[/b]." [b][u]He: "Oh no. You said WiFi! "[/u][/b] I: "Excuse me, what are you talking about? [b]You don't have the product named WiFi security, do you?[/b]" [u]He: "We have the product. Then, what?"[/u] I: .....( An idiot Japanese male personnel came out of the call...) I: "Do you have also the monthly contract for the product?" [u]He: "Maybe, we have[/u][b][u] only an annual contract[/u][/b][u]."[/u] I: "I've
I didn’t have any problems adding the 4 desktop pc’s to my webroot console. I’m having quite a problem adding my mobile device. From any desktop when I try to add my mobile all I get are instructions for doing so. I’ve even logged into the console from my mobile and I get the same thing. I can’t add the mobile device, all I can do is read instructions on how to do it. Please help.
Immediately upon downloading Webroot I was no longer able to open any of my Word Documents. After cursing a lot and asking for customer support, I redownloaded Webroot Secure Anywhere. Still didn't work. After unsuccessfully trying to uninstall Webroot, after four hours my Word documents suddenly gained their names beside their icons, and I could open them, but I had to move word files off Desktop to be able to open them. Several hours later I open my computer and Microsoft Word won't work at all and I cannot open any documents. My grandson's online computer game lost a ton of stuff: Major tantrums. I've spent hours on this. As far as I'm concerned Webroot is the worst piece of malware I've encountered in my decades of doing computers. Why is their time stamp for customer support messaging hours off from time sent? Right now my computer is just a chunk of plastic. Can't uninstall this crap and customer support won't help. Need desperately to work but can't access my files.