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I bought the Webroot CD when I bought my new laptop (Toshiba, Windows 10), and after some delay to figure out how to get the McAfee security system off, installed the CD. I also installed the same CD (licensed for 3 PCs) on my older laptop (Toshiba, Windows 7). Both installed successfully and seem to be working. Then I went on the new laptop (this one) and set up the account. Apparently I was supposed to set up the account FIRST, because there is no way to link the PC to the account except by INSTALLING and entering the key code during the installation process. But Webroot has ALREADY been installed on both computers. Is there any way to link the successful installations to the account without completely uninstalling and reinstalling Webroot on both computers?
Hello, I need some assistance on the following situation please. Today, I have decided to renew my subscription early by following the promotional link sent to my email. However, after I typed in my personal details and credit card details and pressed "Buy" nothing happened. Then, a minute later, I was alerted that my credit card I typed in has been charged for USD49.99. Now, I still have not received any renewal of my subscription. No email confirmation was sent to me either. So, I sent a message to Technical Support, hoping that they would help me sort out this situation. (Please note that I live in Southeast Asia and hence calling customer support in the U.S. would cost me a lot of money) Now, I am still waiting. But, I also have another questions. Should I call my credit card company to cancel the first transaction and try to purchase again? I am very worried about this, can you please give me some insight about this issue? Thank you so much in advance for any reply and suggestion.
Hello, I am having a devil of a time updating my mobile app. I have been using Complete for some time now, and have the mobile version installed on my Motorola phone (Android 4.4.4). The new version will not activate until the old version is unistalled. The conventional method does not work. It is listed as an "active device administrator". I have tryed deactivating it a hundred times, but it refuses. Also tried in safe-mode and got the same result. I removed the device from the online console, but now cannot add it back in without activating it on my phone first, which is at the moment impossible to do. I have tried the Android tricks found online, but this old app refuses to let go of my phone - even when "forced". Help!
I believe I have been a person of a scam. About a week and a half ago I got I message on my computer while I was using my computer and could not remove the message...my computer got locked up. I did not know what to do so I called the number in the message and they introduced themselves as A Geek Solutions. They got me soi fustrated and confused. They told me only they could help me and Microsoft could not and they would not release my computer and only they can...I went back and forth and wound up paying therm $184...I need to know what I can do about my accounts, etc how do I file against them etc. Thank you. Fran
[i]"Forums that use this UI method usually have a way to see all threads that your subscribed to that have new comments you haven't read. I see how to see my subscribed threads, but there isn't a way for it to show threads with unread comments. [/i][url=https://community.webroot.com/members/lliddell-57897][i]@LLiddell[/i][/url][i] or [/i][url=https://community.webroot.com/members/freydrew-57051][i]@freydrew[/i][/url][i], is there a way to see this? If not, can it be added? If you add this, the link to the thread should take you to the first unread comment the user hasn't read."[/i] I don't believe this is an option, however I can certainly ask about it.
worst service ever i am completely dissatisfied will never renew with you again! I paid for back up CD never got it sent several emails called only to get machine WTF! Have a laptop can't get the new code installed on it why? then I have to signon with all these ups & loops only to get no where! I loved this service my 1st year should have known better what a rotten company WEBROOT HAS BECOME my phone number is [i]<phone no. snipped for privacy reasons>[/i] call me because obvously can't reach you as you can do what ever, you took my money, as I can tell you do! sent you money & your agreement was 5 computers & a CD which I paid extra for, never recieved what you agreed to your contract with & I paid for,l I own a la[ptop plus my main house computer & cell phone, but can't update any of them other than main computer. So can't take laptop with me, WEBROOT YOUR A ROTTEN COMPANY, the phone number is worthless to call you emails don't work horrible service what ha
I recently received this email from webroot: ‘PayPal Account Modified’ themed emails lead to Black Hole Exploit Kit‘PayPal Account Modified’ themed emails lead to Black Hole Exploit Kit. Could that be connected to a Bill Me Later account? Also, will web root find these "black Hole Explorer Kits and what is the Black Hole Explorer kit? Thanks, Donna
Heya everyone - I am no stranger to forums but am new to this one. I purchased this product on a reccomendation and could not be happier. I have my personal PC protected as well as my wife's and mother in law's lap tops. I will soon be upgrading and would like to protect my new investment with this program as well. I have a couple questions that have led me here but I am going to search a few old posts first to see if I can find the anwers myself! Cheers!
I'm not sure where to ask a question. I put this someplace else and it was deleted with no answer, so I'll try here. This morning on the Today show they gave a report about a hacker scam. Evvidently, a user will get a spoof email from UPS or Fedex. When it is opened you get a red screen and it locks up your computer. You have to pay $500 to get it unlocked. If you wait too long you have to pay $1000. Does Webroot have a protection for this?
I purchased Webrot Securuty Anywhere in December 2014 for 12 months. Today I suddenly got the message that my licence has expired leaving me vulnerable attacks. I tried all ways to contact anyone from any webroot suppprt teams. It is impossible to contact anyone to get this problem resolved. I am forced to download AVG free at least I will have some sort of protection from doing that. At the moment to me it looks as though my efforts to contact webroot will be ignored I cannot ask for my payment to be refunded. Is there anyone that has had a simular experience and is is solvable. Pegasus
Hello, Webroot community. I love Webroot because its drop down window allows me to access in seconds the different sites that I have to visit every day in my work. Also, viruses SCARE me!! So I can go to sleep at night knowing that Webroot is out there in the darkness protecting my on-line Self/Identify from invasion by geek microbes. Although I have been using computers for perhaps fifteen years in my work, I am still in the dark ages when it comes to learning new technologies. Hold on to your seats...I don't even own a cell phone or any other hand-held technology. So having Webroot on my side in the battle against mhy own ignorance is comforting. Finally, when I have run into trouble with my Webroot (almost always do to my own ignorance) the Webroot support staff have been very patient and extremely helpful in getting me back up to speed. I am not on Facebook or any other on-line community, so the fact that I'm even writing this says something about the trust and appreciati
Wondering if there is any 'real' support from webroot... apparently my address on my credit card is wrong, but after confirming with the bank, it's perfectly fine. Three times tried with customer service and three times told they can't do anything even though the information they have is perfectly fine. And three times my bank has said it's perfectly fine. What a way to lose a potential customer... if there is anybody from webroot who knows what they are doing and can actually help instead of wasting my time, I'd love to know... but if this is the service I get already, starting to doubt the product too.
[b][i]Hi everyone from way down at the bottom of the world - or nearly the bottom. [/i][/b] [b][i]New Zealand calling here.[/i][/b] [b][i]I am a very security conscious elderly person who has loved using Webroot from the beginning of my time online - 12 years now. [/i][/b] [b][i]I hope with this community to be able to stay up with the play.[/i][/b] [b][i]I may find I have a question from time to time, or I may be able to offer others some answers. [/i][/b] [b][i]Great to be here, and keep up the good work Webroot.[/i][/b] [b][i]Alibaba[/i][/b]
tHIS HAS BEEN way too hard to get in! so I'm a perturbed person just now...Webroot acted like they didn't know me yet it appears they've been watching and accepted my money. When I use/have Webroot I suppose I should get rid of and deny any other "cleaners"? RE SUBJECT: If we like it should I take recomendations to remove programs? I like to travel light
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