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- 2,048 Topics
- 7,806 Replies
Hi All, We have detected a malware (DOC001.exe) on our network and even though we do a scan, removal, and re-scan via Webroot, the malware still gets detected after re-scanning and the cycle continues. I’m looking for a permanent fix or removal of this malware and would be grateful for any suggestions or recommendations
Hello, Just reformatted my computer and when I installed Spysweeper with Antivirus, it told me there was an upgrade available. I upgraded, and now it looks like two separate programs are running: Webroot SecureAnywhere, and Webroot AntiVirus with Spy Sweeper. Is this normal? thanks iosman
Can anyone help me with this error I am getting. I installed it and it completed the scan. I closed the programme and went to open it up again but I keep getting this error Webroot error - please contact your network administrator to access the user interface
Somehow got a “track.package.ext” on my laptop which appears to be connected with my Gmail/Google account. Webroot scans are not recognizing it as malware. How can I get rid of it? Have already deleted extensions related to it under internet properties on google, but it keeps coming up w/pop-up ads---extremely annoying.
Warning to all . . . pretty sure I’ve been scammed on a recent “product purchase” from a website luxini.com. After having issues not getting tracking for the product ordered (a fitness tracker), I tried to find a way to contact them - no phone number or business address available. I have since done some investigating on the web and found that there are lots of complaints out there over the last couple of years with people expressing the same issues - ordering products at what appears to be cheap prices and then not getting anything with no way to make contact with the “business”. Beware!!! Do not use luxini.com
I have set up webroot and I am not able to exclude a whole programme file from being monitored when the webroot icon is sitting down by the clock on the PC. We are using MYOB and the webroot software interfers with a lot of the MYOB processes and also our printer scan folder. Mostly we leave the webroot programme shutdown and only use it for on demand scanning. I have set up a path into the override section and I think I can exclude the whole folder that way. I also ticked the setting to add it to the default policy I created but the policy doesn’t show the override. Also how can I tell that the override I created with the folder selected to exclude from monitoring has actually excluded the folder from being monitored.
Can someone point me in the right direction? I sent an email request in for help with Webroot customer service four days ago and again yesterday. I have not gotten any response. Is anyone working from home or am I somehow not sending my request to the right place? Thanks
I am attempting to install a Brother printer/scanner and having a problem they say I need to contact you about. At the point where I attempt to connect their setup wirelessly it fails. I have disabled Webroot. They say it is a Webroot problem and I need to contact you about unblocking printer ports.
All of a sudden, I am unable to log into WI Security app on both my I phone and iMac despite entering the correct username and password. I just bought the app last week and performance was sketchy at best...it kept shutting off and either would not allow me to connect to the internet or timed out. Im very disappointed with my purchase and I paid top dollar $60 for access on 5 devices. No one in my family wants to use use it because of these issues. I,ve spent way too much time fiddled around with Webroots applications.