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Community 101

Community 101

Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines

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asked in Community 101

Newbie

Hello, I am a relative novice to Webroot so I wanted to join the community to learn from all the users. Hope to learn alot here.

posted in Community 101

How do I add webroot to my PC? when I type in the keycode from my laptop it does not recognize the

I need help putting webroot on my home computer. .  I purchased webroot for my laptop and want to put it on my home computer.  I had a different webroot account on my home computer when I purchased it.  So, I only renewed my laptope account.  When I try to transfer the laptop key code to my home computer, it does not recognize the laptop key code. Keeps saying invalid code.  I know the code is good because I just renewed my webroot.  Thanks.

eedwards1965New Member

posted in Community 101

system error warning and I'm running webroot

Hi i have a problem i have some how got a systems error warning on my computor and it is telling me to contact this place and do not shut down my computor, has anyone else had this problem and how did you fix it.   Thanks for any help you can give me. i have been ignoring this message and not doing anything it said to do but it is getting frustraiting.

rhat4286New Member

asked in Community 101

smartphone connection

I'm having trouble adding my smartphone, I can't figure it out

ksanguinNew Voice

asked in Community 101

Problems installing Last Pass

What in the world happened to Webroot??? I lost account access months ago and realized it was because I didn't want to accept LastPass. Have now buckled to the pressure of not wanting to loose all previous passwords and tried to download Last Pass but received a note that I don't have enough memory. Good grief!!! I don't know if I have do a complete reinstall or if there is someway to resume process after providing more memory. Lots of other problems... but don't want to ramble.... oops... too late. I'm not sure if anyone will see this or respond or if I'll be able to find a response if one is posted, but I thought I'd give it a shot. This was once the best help forum I had ever experienced. Hope some of the people that made this site so special are still around. Help if you can. Thanks. kevin.

RoseMary_EatonFresh Face

posted in Community 101

Why are you charging my account $49.99?

why are you charging my account $49.99??

claude2511New Member

asked in Community 101

Surveillance software installation

When I install Webroot my surveillance system stopped working. It is been treated like virus[u][/u]

NormfFresh Face

asked in Community 101

Hi people would just like to know how to get Firefox to stop popping up with that wearisome message

Hmm forgive the long subject putting the cart before the horse but this ought to do for now and I am Normf  

posted in Community 101

How do I add a keystroke logger to Webroot so its allowed?

I have been trying to add a keystroke logger to my computer and i keep getting errors. It is not allowing all functions of the program. I have tried to add the program to allowed programs but its not working. Anyone know what i can do?

posted in Community 101

New member Jeff

I am here to help in whatevery capacity I can. Not sure what your looking for so here it goes. I retired in 2012 and have been assisting nonprofits in creating Access databases/spreadsheets for their B2B marketing in my area, and uploading that data to their internal systems. 1981-1989 I served in the US Army at NSA where I began using computers for the first time, along with the military intranet. 1989-1999 I worked at Arizona State University as a Program Manager where I created databases in Access and assisted the University in their UAT testing for their financial, student and human resource systems.  1999-2000 I was employed at Charles Schwab as an Associate Stock Broker and IT Support Desk during their software retirement program, assisting clients in uninstalling and reinstalling vendor programs, and linking their accounts. 2000-2001 I was employed at Northern Arizona University as a Program Manager again creating databases for the Dean, and managing the IT support for&nbsp

duluthianFresh Face

asked in Community 101

Scanner won't send wirelessly to computer

A couple months ago my scanner stopped sending wirelessly to my computer. I don’t scan all that much which is why I haven’t dealt with the problem before. The scanner works fine when a cable is connected to the computer. It is definitely a wireless communication problem. I have no trouble sending a print document wirelessly. The printer is an HP so I ran their fixit utility. It claimed to have solved the problem (it didn’t) and that the problem was a device protection was enabled that needed to be switched off. Running Windows 10. As mentioned before, all was working well up until a couple of months ago. About this time I replaced my WiFi router so there may be some relation there, but I don’t think that’s the problem. I am running Webroot Secure Anywhere and Webroot WiFi security. In searching the web for solutions, one person who had the same problem was running Bitdefender and the problem was traced to needing to allow an exception to a MAC address or something. Hence my

asked in Community 101

Hi, I,m Achillies and I,m knew. I have pop up issues !

I just installed Webroot and now my Plugins won,t work..I,m taking online classes and the instructional videos now don't work. I went to Google Chrome and made sure that all my setting were set to Run Plugins and to ask me first, but still it does not work. And also each time I click on something I get Pop Up advertisements and all knd of stuff. I,ve ran Webroot scan and each time it says my computer is clean..so does anyone have any ideas ?

POOHBEARFresh Face

posted in Community 101

full_ford on my laptop

Hi Ive just joined and Ive sent a post about the above.Hope everyone is well and enjoying the sun

AV1New Voice

posted in Community 101

Been around for a while

Hi All,   As the subject line suggests - I've used Webroot for quite some time but Windows 10 release 1709 caused some Access Denied issues for me, hence why I have joined the Community.  I am a Unix engineer by training and now a Project Manager, but a seasoned IT person who expects issues to occur.  It's great to be onboard.  NB: I started using Webroot when Norton 360 was chewing my PC's CPU and disk capacity a number of years ago.   Cheers,   Ari

darsht.suntechNew Member

posted in Community 101

Remove our domain from the Malicious list

Our website suntechnology dot org was affected by malware a year ago. We scraped the old source code and deleted the associated hosting account six months ago.Your Server is still blocking our domain and giving warning messages to visitors. We have been losing trust and business opportunities due to the same.Could you please review this and remove our domain suntechnology dot org from the malicious list?Thanks and regardsRemoved link ~ PTD

Chuck-77Fresh Face

posted in Community 101

Hello Everyone! I’m baackk!

Hello!  I hope you all are doing fine today!   Well, about [u]3 or 4 years ago[/u] I gave Webroot a pretty thorough testing, but back then it [i]Repeatedly[/i] Quibbled with one of the Very Most Important programs on my PC:: AutoHotkey (aka: “AHK”), and it became such an annoyance that it eventually seemed necessary to look elsewhere.   Then in just the last couple days, I happened across some articles that discussed Webroot in a very positive light  . . . So I thought I needed, once again, to test whether Webroot had become friends with AHK.   And . . .  after many hours of testing, I thankfully have not heard one peep of complaint from my new antivirus! SO, here I am!  Hopefully this time it will be for a Long Time!   [i]Chuck[/i]  

posted in Community 101

what is the blue screen of death with bsod error 333 all about?

Hi there....first time here....got this aggrevating error message what is the blue screen of death with bsod error 333 all about? also, new to windows 10...did the free upgrade...hmm..was that a mistake or not? I welcome your humble opinions..thanks!

posted in Community 101

love my webroot

[i]Hello all Just joined an I must say I LOVE IT!!! told my friends and they are so happy with web root hope everyone has a great evening .[/i]

Kanakahere2stayFresh Face

posted in Community 101

Using Webroot.

It starts off green, and ends up with brown rim color - not all of it.  Now when I start to click on it to use, it is red.  Is this normal?

posted in Community 101

A security issue

I recently logged onto my Wells Gargo bank account site. While on the site a pop-up appeared on my screen that said that Wells Fargo was asking me to complete a short survey on my banking experience and the bank was givng a free.gift. The questions were what the bank would have asked--how often I went to the banking center, would I recommend Wells Fargo bank, etc. Since that incident, the same pop-up and appeared on other sites that I logged onto. It looks very convincing that the company whose site you are on is asking for feedback. A free.gift is offered for completing the survey. It is a scam. How can it e detedted and stopped? I am sure my computer is now infected. Evelyn in Houston

posted in Community 101

webroot for kindle fire

Hi, my name is Lin, I am new here. Just downloaded the app for the kindle fire. Is it normal for the first scan to take such a long time? It has been over an hour and it is still not done scanning.

paulravilleWebroot Employee

posted in Community 101

Paul R from Webroot

Eddy5574Retired Webrooter

posted in Community 101

Hi all

Ed From Sales in Dublin

posted in Community 101

my computer seems to be infected by all kinds of malware, and viruses

Hi, my name is Faye Rowland, and I've been told by tecks that my computer is infected by viruses and malware...which my webroot doesn't seem to be catching    

JakeyJNew Member

posted in Community 101

'Evening All

Just dropping in to say hello.  I can't quite figure out why this page says we're in the United States yet when I select Un