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- 2,048 Topics
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3 years ago, purchased through Best Buy new computers and paid for the Webroot, then renewed. After the first year, had to keep getting best buy to stop auto renewal and tried to go through Webroot, but every year its a problem and I just want someone at Webroot to tell me ( yes I sent email and they act like they have no idea what I am talking about) to tell me how to do this as a clean deal from ONLy webroot. I will end up cancelling my Webroot this year if it happens again, I am sick and tired of getting email from best buy claiming they are charging me and then trying to deal with getting it straightened out. PLEASE TELL ME ONCE AND FOR ALL WHAT IS THE PROCESS TO JUST BUY /RENEW WEBROOT THROUGH WEBROOT WITHOUT ANY THING TO DO WITH BEST BUY ( I CANCELLED MY BEST BUY STUFF LONG AGO) OTHERWISE I WILL CANCEL OUT OF THE WHOLE WEBROOT FIASCO!
When I go to the Webroot login site, I fill in my email, my password and then at the next page I’m asked for two specific characters from my security code. So I do that and the next page comes up telling me that I am now logged OUT. Anybody have an answer? I’ve exhausted a bunch of possibilities and can’t get to the bottom of this. I’ve seen this complaint before - is there a problem with Webroot? Scary for a security outfit if there’s a glitch!
Lenovo 2019 Premium Flagship ThinkPad E590 Purchased: 1/8/20 Delivered: 1/11/20 Set-up: 1/12/20 I tried to install Webroot Internet Security Complete on my new computer. Instead of using the website listed on my email receipt from Webroot, I did a search for Webroot on the internet. I ended up on a bogus site. I asked for help installing Webroot on the computer. The person who I spoke to said that he would have to do a complete scan of my computer. I gave him permission. At the end of the scan he showed me that I had approximately 10 areas where my modem/router was hacked. He said that he was a member of the Geek Squad and that Best Buy owns Webroot. He also said that he could arrange for a technician to come to my house to install a machine to remove the hacks. The machine would be in my house for 4 or 5 days. At the end of that time the technician would return to remove the machine. I would only be charged $50. For security he said that he would need to hold the cost of the
Hello everyoneI entered my email and my name on this page https://www.webroot.com/us/en/home/products/trials/av to get Webroot SecureAnywhere trial code. I got a keycode after i clicked “Start Free Trial”. But when i run wsainstall.exe to install Webroot on WIndows 10 with my keycode i get following message: "The keycode you entered is for a Webroot SecureAnywhere trial and can't be used to reactivate the full product. Please enter a purchased keycode or purchase one now to continue your Webroot SecureAnywhere protection".Could you please help me with this?
I renewed my webroot last night and have not recieved my confirmation email with what im guessing should be a new keycode?? i purchased my laptop and got the webroot with it that had the free trial and it expired yesterday so i clicked the box within the webroot file that said "Renew Now" and i entered all my payment info and recieved payment confirmation, but no email as of today. is the keycode that came with the webroot not the correct one? im not sure what is going on, but i really like this product and am in need of some answers as to why wouldnt the keycode that i entered originally that was on the box not work now?? And most of all when can i expect to get an email sent to my husbands email with the new keycode if that is the case? Thank you. Heather
Can someone please help me, l am trying to download and install the new internet mobil security l just bought. It is fighting me . First l can’t submit a ticket for help because both my i phone 11 and Samssung Tablet A7 won’t let me . I can’t get to the Webroot .com page to even get to find help. On my computer and phone i can get into Webroot but when l get to the submit a ticket page they take my email ,then it says it needs cookies enabled, l do that and it justs keeps repeating on both i phone and laptop. Is there a phone number l can call to figure out what is happening ? Also the Geek Squad is on the page do you have to buy Webroot through Best Buy? I bought mine through the Webroot site. I am older and completely computer dumb with no kids to ask for help.
My windows defender,said that there was a virus and that it was quarantined. I had a expired webroot yesterday,and now when I go check to see if its here,its not.My task manager said that it was there,the webroot for some reason has high cpu count:I cant find my webroot for somreason.It says that it is on in taskmanager,but is not showing up.Should I force quit the highest webroot??Please tell me on what I should do.
For weeks I was having trouble with my small lap top taking me to sites that I didn’t want or showing a lot of popups (with pop up blocker off). I had Geek Squad tune up and service this computer a few times. While they did this they, of course, also used Web Root. But, it never seemed to fix, all the nonsense would just continue. Today they did another tune u[, ran Web Root but this time they also ran a Norton scan. Low and behold the Norton scan found a few infections, which the tech removed. When I contacted Web Root, the fellow that I spoke to (and he was very nice and understanding) thought that it could have been some new virus. He did say that, yes, there could have been a virus lurking around for a while. My main concern was that someone was in my computer (we can’t rule that out 100%) as I had that happen to another computer in 2019 and it was frightening and, fixing bank accounts, etc. was time consuming. That is why this computer has absolutely NO access to my other
Hello, I am a new small business owner with a created website. As I google me website it comes up with a yellow (!) exclamation point. Is there anything i can do to assure that my website is trustworthy? I will attach URL below for you. Thanks!! https://hhcabanaservices.com/
Desde que me instale el antivirus Webroot, tengo problemas, me elimina unos archivos de un juego y por esa razón no me cargan las partidas, quiero darle excepción a esa aplicación y otra mas para no seguir teniendo fallos, por favor, ayudarme con mi problema. ( Since I installed the Webroot antivirus, I have problems, it deletes some files from a game and for that reason the games do not load, I want to give an exception to that application and another one so as not to continue having errors, please help me with my problem . )