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Community 101

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  • 2,033 Topics
  • 7,762 Replies

2033 Topics

A
Fresh Face
alfiasFresh Face
posted in Community 101

Account Deletion.

Hello, please delete my webroot account.

2
khumphrey
Administrator
2 years ago
T
New Member
twinmmhaiderNew Member
asked in Community 101

Webroot defender not even here

My windows defender,said that there was a virus and that it was quarantined. I had  a expired webroot yesterday,and now when I go check to see if its here,its not.My task manager said that it was there,the webroot for some reason has high cpu count:I cant find my webroot for somreason.It says that it is on in taskmanager,but is not showing up.Should I force quit the highest webroot??Please tell me on what I should do.

2
TripleHelix
Moderator
2 years ago
R
New Member
rldtide1New Member
asked in Community 101

TurboTax

When I sign on to TurboTax it usually asks if I want updates.  When I check yes, it says it can’t update.  I had a long conversation with TurboTax last year and they had me go through a long process, but this is a new year and the same problem has happened again.

1
TripleHelix
Moderator
2 years ago
K
New Voice
Ken247New Voice
posted in Community 101

Did WebRoot drop the ball>

For weeks I was having trouble with my small lap top taking me to sites that I didn’t want or showing a lot of popups (with pop up blocker off).  I had Geek Squad tune up and service this computer a few times.  While they did this they, of course, also used Web Root.  But, it never seemed to fix, all the nonsense would just continue.  Today they did another tune u[, ran Web Root but this time they also ran a Norton scan.  Low and behold the Norton scan found a few infections, which the tech removed.  When I contacted Web Root, the fellow that I spoke to (and he was very nice and understanding) thought that it could have been some new virus.  He did say that, yes, there could have been a virus lurking around for a while.  My main concern was that someone was in my computer (we can’t rule that out 100%) as I had that happen to another computer in 2019 and it was frightening and, fixing bank accounts, etc. was time consuming.  That is why this computer has absolutely NO access to my other

10
D
New Voice
2 years ago
J
Fresh Face
jmsantimawFresh Face
asked in Community 101

How Can I make my website trustworthy

Hello, I am a new small business owner with a created website. As I google me website it comes up with a yellow (!) exclamation point. Is there anything i can do to assure that my website is trustworthy? I will attach URL below for you. Thanks!! https://hhcabanaservices.com/

2
J
Fresh Face
2 years ago
V
New Member
vincenzotassaraNew Member
asked in Community 101

Problemas con el Antivirus ( Antivirus Problems )

Desde que me instale el antivirus Webroot, tengo problemas, me elimina unos archivos de un juego y por esa razón no me cargan las partidas, quiero darle  excepción a esa aplicación y otra mas para no seguir teniendo fallos, por favor, ayudarme con mi problema. ( Since I installed the Webroot antivirus, I have problems, it deletes some files from a game and for that reason the games do not load, I want to give an exception to that application and another one so as not to continue having errors, please help me with my problem . )

1
TripleHelix
Moderator
2 years ago
B
New Member
bezorenNew Member
asked in Community 101

Unwanted FTP connection attempts

How do I block attempted FTP Service connections on my server from unwanted ipaddresses ?  

1
TripleHelix
Moderator
2 years ago
J
Fresh Face
jackwebbFresh Face
asked in Community 101

WRURL.DLL being flagged by MalwareBytes

As of yesterday 1-29-21, WRURL.DLL being flagged by Malwarebytes as malware.What is it? Should I let Malwarebytes quarantine it?thanks...

3
TripleHelix
Moderator
2 years ago
W
New Member
witowowiNew Member
asked in Community 101

Why do I have a notice stating that my scan is outdatd

On my secure anywhere icon it's stating that my scan is outdated, but nothing is show what the cause is. Do anyone else have this problem. I cannot get an answer from Webroot, and I still have over 230 days left, I would hate to drop this company and go to another company because no one can answer me.

1
Ssherjj
Moderator
2 years ago
M
New Member
mrwebNew Member
asked in Community 101

Remove Secure Anywhere

I’m trying to remove webroot from some old PCs and put them on my new computers, yet I can’t remove them,Can anyone help?

1
TripleHelix
Moderator
2 years ago
D
Fresh Face
DebbiBFresh Face
asked in Community 101

Website safety results not showing again

How can I fix it so that the website safety ratings show again in Chrome?

8
D
Fresh Face
2 years ago
L
New Member
lbowstonNew Member
asked in Community 101

Auto renewal

I need to find out which card is set up for auto renewal.  I don’t see that information anywhere on my account.  I have clicked on everything I can think of, and I don’t see card information anywhere.

1
TripleHelix
Moderator
2 years ago
D
New Voice
David NeutzNew Voice
posted in Community 101

Why im in with WEBROOT

JUST wanted to let everyone know that you can get the WEBROOT app 2 ways.1st right from WEBROOT itself or from Best Buy. I have both,because 1 is for my phone & the other is for my Desktop.With the Best Buy WEBROOT you get 24 7 human tech help for a tune-up of your computer, the other you get tech help directly from WEBROOT, But they don't take over access to find a problem or tune-up. So I thought I would put that out there for you. 

0
D
New Voice
2 years ago
F
New Member
FrankWNew Member
posted in Community 101

Can't connect to Webroot WiFi Security

When trying to connect to WiFi Security from my Android cell phone I get a message too many sessions open, log out of one of your devices.  I am logged out of my other 2 devices and still can’t connect and get the same message. Appreciate any help given.

1
khumphrey
Administrator
2 years ago
S
New Member
SheldonNew Member
posted in Community 101

Green Check Marks are gone

I had the green check marks on the left side of the website links. The Webroot extension is active and I think I’m still protected. What happened to the check marks? I noticed this after the last Windows 10 update? 

1
khumphrey
Administrator
2 years ago
P
New Member
PetefarmsNew Member
asked in Community 101

Webroot Scan

While webroot was scanning my laptop it stalled at 11% for a few seconds, scanning for rookits, then jumped to 71%.  Do I have malware on my laptop(rookits)?

1
ProTruckDriver
Moderator
2 years ago
N
Fresh Face
NancyKFresh Face
asked in Community 101

Webroot Threat Shield Not Working Suddenly - Why?

I have Windows 10 Home and use Firefox (version 84.0.2) along with the latest Webroot (version 9.0.29.62).  Though Firefox recently updated, Webroot Threat Shield was still working until yesterday when I noticed I was not getting the green check marks and other visual safety indicators when I did a search on Firefox.  No icons appear at all next to the individual search results.I had this same problem back in late November 2020 (only at that time I just saw spinning circles).  My Firefox had recently updated to version 83 before this happened.  I wrote about the issue here and was given a link to latest version of Webroot which instantly solved the problem, but believe I have the latest version of Webroot SecureAnywhere now so I’m not sure what the issue could be.Checked extensions in Firefox and Webroot Threat Shield is listed there as “Enabled.”  Anyone know what could be happening so I can fix this? Thanks!

1
TripleHelix
Moderator
2 years ago
O
New Member
OssmeNew Member
asked in Community 101

000000000 on my computer

I get automatic 000000000 messages on my computer, in several locations. Is it a microsoft problem? Why doesn’t webroot pick it up after scfanning?

1
TripleHelix
Moderator
2 years ago
T
New Member
twinmmhaiderNew Member
asked in Community 101

Expired Webroot

With an expired webroot subscription,will it still prevent me from going to a site that is unsafe or blacklisted?

1
TripleHelix
Moderator
2 years ago
H
Fresh Face
HappydaysFresh Face
posted in Community 101

best buy can't verify my subscription.

After clicking on webroot icon on my desktop there is a help option. it goes directly to geek squad. The problem , they cant verify me thru any phone number I could possibly have.  Very frustrating. what am i doing wrong?

1
khumphrey
Administrator
2 years ago
P
Fresh Face
PhilSheaCPAFresh Face
asked in Community 101

Blocked Page/Website

The category Alcohol and Tobacco is restricted.Your organization's internet usage policy restricts access to this website at this time.Please contact your network administrator if you have any questions.Submit a request to review category hereHow do I fix this in Secureanywhere? Or change category in Secureanywhere? 

3
TripleHelix
Moderator
2 years ago
T
New Member
twinmmhaiderNew Member
asked in Community 101

Webroot is red

I recently got this notification about my Webroot, it shows that its this:Red webrootIt was also having a grey icon with a exclamation mark.What should I do to get it back to normaly green?It was expired for a month already bbut now it turned green.

1
J
Community Expert Advisor
2 years ago
F
New Member
FudduNew Member
posted in Community 101

window blue screen

Feeling anxiety due to blue screen of death in my computer. I hope like me other pc users also faced this problem. if anybody know please let me know the solution of video scheduler of internal error.

1
N
New Member
2 years ago
P
New Member
ProfeGNew Member
asked in Community 101

Scanning

I attempted to scan my computer and it was indicated that the Webroot  program could not reach the internet. ?????? 

3
E
New Member
2 years ago
M
New Member
marthafaustNew Member
posted in Community 101

Unable to log in since new platform change - how to get an authentication code

I am a home user - renewed my license several months ago. It looks as though login process changed in early December.  I’m unable to login now because, while I have a email, password, and keycode, I am hitting a page asking for an authentication code.  How do I get  this code? Or, what am I doing wrong? Without it, can’t log in.  Spent 45 minutes on hold trying to reach tech support. Thanks! 

1
khumphrey
Administrator
2 years ago

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