Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines
- 2,093 Topics
- 7,760 Replies
Ever wonder why?
Why would webroot charge more for the update then getting it in the big box store? Why would they let customers slip away? In addition I purchased it at Wally World for almost 40% less (same coverage). After entering the new code by hand , it shows the new code but it also states subscription expired...so I call Webroot and I am told that I should delete the program and re -enter it because the software that wally world is different! Really??? they why is "internet Security Plus" written on the box that YOU distribute? Maybe it should say " Internet security plus...but different" . Last year with webroot, too bad they could make it a lot easier for dummies like me and distribute the SAME SOFTWARE.
Asked to Surrender My Right to a Class Action Lawsuit or Service Will be Suspended?!
I'm definitely not happy with being asked to give up my right to use the justice system just so I can remain a Webroot customer (which has probably been since around 2010). Anybody else see this as bullying by another American corporation who has forgotten that the customer votes with her feet/dollars, and that 'the customer is always right'?
Webroot Password Manager free???
I have a subscription to Webroot Secure Anywhere and I have 94 days before it expires. I understant that LastPass Password Manager comes with this program at no extra cost, but every time I try to activate, it brings me a page where I have to purchase it. Does LastPass come free with my subscription or not, and if so, how do I activate it without repeatedly being taken to a billing page? Thank you!
I am strongly considering WRA Complete
and I need some information. First of all I have an Android tablet that is just a low end one that only has version 2.3.3, will WRA complete work on that version, it is a Coby Tablet. Another question I have is this, I am currently using the free version of AVAST on my machines. Should I remove it or can it be used along with WRA Complete? If it can be used, will it cause confusion? Thank you for any help anyone can give me.
Hi, I'm a new user!
Just want to say hi from NH. Having a snowstorm right now, and hoping I don't lose power! I'm using Webroot Internet Security Plus 2013 along with Windows Defender. Loving it so far; it has not slowed down my computer at all. I got a new laptop for Christmas, a Toshiba Satellite with Windows 8. I originally installed Kaspersky Pure 2.0, but had to uninstall it. I kept getting a message 'driver power state failure'. When I returned it to Staples, they said that had been a problem, but they thought the issue had been fixed. So I started a search for the best security software, and decided on Webroot. I do have a question about which Mobile security to install on my smartphone. Should I post it here, or in the Android forum?
Introduction from a frustrated user!
Would like to contact the Webroot people but can't figure out how to do that. I had to do a reset on one of my cell phones and I need to verify that that cellphone still has webroot coverage. It won't accept the key code I was assigned. How do I contact tech support for help? I also need to add another cellphone to my coverage. Oh, and by way of introduction, I am a senior (turn 60 in a week or so) professional person residing in the beautiful Pacific Northwest. Just returned with my wife of 41 years from several days at the Pacific ocean. I've been using Internet for years but never have gotten into any "techie" stuff; I leave that to the people I pay to know that stuff! Blessings! Psychodan
new and need help
[spoiler] [/spoiler] I am new to Webroot. I used to be on the PC Tools Internet Security software, so Webroot seems rather simple compared to that. I run a proprietary software program that I frequently cut and paste words from other programs into the proprietary program. However, Webroot does not allow me to paste into my proprietary program. I'm wondering if someone can tell me how to tell Webroot that my proprietary program is "okay." Tech support for my proprietary program suggested I add the program to an "exceptions" list in Webroot, but I cannot find such a list. Thanks,
Hi there, this is Howard the Webroot SecureAnywhere Support person
Hi, I’m Howard, a Moderator for the Webroot Community and I specialize in supporting our Webroot SecureAnywhere products I am also a mobile geek too and I can help you out with our great mobile products as well.. I am a true “techie” who really enjoys helping people with technology. I am here to not only provide you with the nitty-gritty technical details of why our SecureAnywhere products are so unique and stand above the rest, but also to help our customers get the most out of our software. I encourage you to join our Community and post any questions that you may have about our great products, or computer security in general and I would be happy to answer them. I look forward to seeing you here on the Webroot Community Forums! Cheers! Howard
GameGuard and Webroot issue
Hello, I just took part of the Webroot community, so I'm pretty new here. I hope i'm on the right place for my problem. I'm a user of Webroot, ofcourse. I'm a gamer and I use to play Online games. I recently re-installed my windows and all software (inc Webroot and the game(s)). Now, when I launch one of my games I can normally log-in, but after 1 minute GameGuard (the game's security) give's an error. Whenever I turn off Webroot it works. I never had this problem before. I already contacted Webroot itself, in order to ask if there is any possibility for adding the Game's folder to exclusion/exception. They explained me how I can add Files to exclusion/exception, but they told me it's not possible to add whole folders. Since GameGuard doesn't run in standard .exe form, I cant simply add it... The game contains a thousends of files. so it'd be ridiculous adding them 1 by 1 to the exclusion/exception. Thanks in advance. Sincerely, Daan de Vries
Heaven sent WSAC to Sydney, Australia
Hi all, Just want to add my praises to Webroot. Sorry for the long post, but thought you should understand why Webroot is heaven sent for me. No internet security suite would work on my PC. I had been using Kaspersky Internet Security for years (even though it was painful to live with) but kaspersky Internet Security support ran out on 31Dec2011 and it stopped working. Then I went on a mission trying Kaspersky Internet Security 2012, Norton Internet Security 2012, F-Secure Internet Security, Trend Micro Titanium Internet Security 2012 - some would not install and rolled back, others could not validate the subscription key. it was then my ISP suggested remote assistance (which I had to pay for) but after 12 sessions over some 55 hours involving 62 PC reboots they could not resolve the problem. So my PC was written off as being too old (hardware is 8 years, and software Win XP Pro SP3) - I was advised to scrap it and buy a more up to date PC. Reason I have kept the PC so long was that
Web Console maagement
I am new to Webroot but have the basic features down. Recently I went to PC security and chaged my settings to the medium recommeded security. Shortly after my desk top shortcut and Webroot icon in the start menu disappeared. At first I though I been hacked but after further invesitgating I realized I was being managed by the web console. However is disappearing desktop Webroot shortcut and disappearing start menu Webroot icon, as well as my password to configure my webroot being disabled normal behavior for the recommened medium secruirty normal?
Hello, I'm Anna
Hello, all. My name is Anna and I'm a Front Line Engineer here at Webroot. I have been on this site for awhile, but have been having fun reading other's posts instead of making my own. I felt it was time to change that. I can't really speak of a hometown having grown up in the military, but after college I was finally able to chose my own location to live for a change and came out to Colorado. And I love it. :D I'm a fan of a variety of books, shows, music, and food. However I definitely lean towards sci-fi/fantasy and mystery/crime for the first two.
Hello: My name is Tony and I am posting for the first time. I have just purchased Webroot SecurityAnywhere and my initial impression is it is a incredible piece of software!!!!! I have been working with computer since 1999 (when I purchased my first PC) and since than have worked with numerous antivirus software over the years. I must say that Webroot is second to none!!! To date I am a satisfied customer and very happy with the product. As for myself I am a musician play the sax and clarinet. When not playing music, I am constantly on the computer, enjoying posting and learning more each day about computer security and what new software's that are coming out Once again my hat off to all the staff at Webroot for outstanding software, great job well done.:D
hi, i have been running the trial of wra complete, i purchased the key code today and entered it, only to find that on the first scan my purchase pulled up a malware called w.32gen, the trial seemed to miss it but the purchased wra complete got it , is this just a glitch or have i bought a pup...??
I think I have been the victim of a webroot scam..
A tech cleaned up my computer yesterday and downloaded Webroot on my computer. Now I have discovered: 1. The $250.00 that I paid for this service was a bit more than the $50.00 others are paying. 2. He only downloaded it onto my laptop but my desktop is still using PCMRI. Which was also a rip-of. 3. I did not receive a key code for my rather expensive security. 4. I am unable to make contact with him. 5. He told me this was a one time expense. "The security is for your lifetime". 6. I am feeling incredibly old and very stupid at the moment. Any suggestions? margot927
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.