Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines
- 2,059 Topics
- 7,649 Replies
It tells me that a large number of temporary files have been found (3864 MB-Windows/IE only). How and where can I find this to delete the temporary files? And what does it mean that an active process has a possible handle leak (dropbox.exe) Thank you for your help on this.
As a Kaseya VSA user we get the plugin which creates one Site for our company where we create multiple groups. The reporter doesn't seem to be able to report on the group level? We want to report on one site how many agents are in each individual group. Can this either be fied or does anybody have a workaround with a different template maybe?? Regards , Martijn
bought webroot protection , DOES NOT WORK for MacOS Catalina. Webroot acknowledges this and stated “fix” should take two(2) weeks….been 5 weeks now! want full refund now!!!!!!I am not a lending institution and want my money back, I paid for a product that did not do as described.
Hello, I need some assistance on the following situation please. Today, I have decided to renew my subscription early by following the promotional link sent to my email. However, after I typed in my personal details and credit card details and pressed "Buy" nothing happened. Then, a minute later, I was alerted that my credit card I typed in has been charged for USD49.99. Now, I still have not received any renewal of my subscription. No email confirmation was sent to me either. So, I sent a message to Technical Support, hoping that they would help me sort out this situation. (Please note that I live in Southeast Asia and hence calling customer support in the U.S. would cost me a lot of money) Now, I am still waiting. But, I also have another questions. Should I call my credit card company to cancel the first transaction and try to purchase again? I am very worried about this, can you please give me some insight about this issue? Thank you so much in advance for any reply and suggestion.
Hopefully, I picked the right subforum... I use a macros program that includes short key abbreviations. I can type something like, "lmki" and the program expands it to "let me know if you need." Recently I found that I cannot use this program with either Firefox or Chrome. I [i]can[/i] use it if I turn off Webroot Identity Protection, which I don't want to do. I have tried going into the application protections tab associated with identity protection and I have tried allowing everything associated with Chrome and Firefox. No luck. What do I have to do to let my macros program work with the browsers? Thanks. ~ Bal
Hi there. I created an account for the Webroot that comes with my Best Buy/Geek Squad plan. I registered my product key and set up my account, wrote down my password on paper to be sure I remembered, but when I tried to log in, it said "Login Failed." I thought it was strange, but I just went ahead and reset my password, once again writing it down on a piece of paper. Despite having the exact correct information, it still says "Login Failure." Is there any way someone could help find out what is going on? Thank you!
My webroot password that works for webroot.com doesn’t work to communicate with support. I have a thread going and it keeps emailing me what looks like a temporary password. How can I change that to a password I can remember? Everytime I go for a support chat and put my email address in it forces me to use the assigned password. I prefer not to have to keep track of another password and instead use one I assign. Is that possible? How do I change it?
a second house computer was used to visit a porn site and afterwards several fake alerts have popped up. I read how to fix that but i want to know why scanning with Webroot Secure Anywhere DOES NOT CATCH AND CLEAN THAT. I mean, isn't that what we are buying? I love Webroot, would not go elsewhere but this apparent weakness bugs me (PUN ALERT LOL!).
I upgraded to Catalina on Friday last week. I know Webroot is not supported yet, but I was wondering if anyone else has been having problems with Webroot working in background but not opening up the application. My policy for my computer is (show), so that is not the problem. I can wait for the updated/supported Webroot in the next coming weeks. Thanks
Hi WR Team, Does WRSA scan the Microsoft Apps downloaded from the Microsoft Store? When it comes to other programs downloaded from the web, there's an option to go file location and right click scan with WR? But there doesn't seem to be that option for the Store apps (at least a file location I can find, maybe its somewhere there). Regardless, does WR scan/monitor those apps (for malware/behavior) from the Microsoft Store? Thanks in advanced.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.