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My annual membership was up for renewal and I needed to activate the account with the security code. After the code was rejected on six different occasions over one week, I decided not to renew my membership. I called Webroot and spoke to a gentleman advising him of my decision. His response? "Is there anything else?" He then asked for my email address to confirm my cancellation. When I explained the reason for cancelling-unable to activate the account with the security code-his response was the same. That is, "Is there anything else?" The following day, I sent an email to Webroot explaining why I was not renewing my membership and the attitude of their employee when I called about cancelling. It has been more than one week and no response. Their apparent business model-complaining customers are ignored-is unfortunate. I made the correct decision.
hello, I want to get a new security program. I like webroot but I don't need the secureanywhere I don't have mobil devices to protect. I do use the internet and the www. I don't want a completly hands off program. I like to see whats going on and get reports of problems fixed. Thanks Frank C
Hello Management, I've looked through most of the DNS reports, and I'm sorry, but they are terrible. The reason I purchased this service is because I needed and want a rebost reporting. For example, I need to know each website a user goes to, and how long they've stayed on that website. I don't need to know every single connection the computer communicates with a web server. For example, let's say Jim open a browser and went to www.facebook.com, and was actively on that website or 30 minutes, I need the report to show that, not to show me every connection that the browser made in the back-end, for example, every request to download pictures on the site, and scripts and everything else under the sun. Another example, everyone in our organization works from 8 am to 6 pm. NO one works at night. When I run some of the DNS reports, there's a LOT of data showing websites accessed in the middle of the night, like at 2 and 3 and 4 AM. No one is ever here, so that data must have been
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