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- 2,093 Topics
- 7,760 Replies
Logging into Web Console
I’ve had Webroot for some years now but have never needed to log on to the management console. I bought a laptop so now I need to install Webroot as another device so I need the console. I renewed my subscription and set up an account and password. I don’t remember if I had set one up previously back when. I can log into my account, and by using a temporary password that Webroot sent me I can log onto the support site where you can initiate a “ticket” to try to resolve your issue. However, I can not log onto the console as I just get “invalid log in info” (or something like that). I’ve put in 3 message “tickets” starting last Tuesday, with no response. Today is Saturday. If I try “forgot password” I get no email response. I’m just stuck.
How do I use a small font size in questions and answers?
Is there any way to use a small font size in questions or answers? That is, for the purpose of minor and possibly irrelevant information?I've checked the Markdown syntax but couldn't find anything. However, I feel I've seen it on the site somewhere...I have seen a website Anchor Fonts in which I see very different types of font styles but I can't find the smallest font in this very type of font but.......
Android Blue tooth File Transfer Notification (Hack) ???
I recently turned on my Bluetooth On my Samsung Galaxy A21 Android Version 10. So anyway I used some earbuds for a short period. I do not know if I turned Bluetooth off right after using ear buds. Later I pulled notification menu from the top and there was a notification that was very large and in yellow letters that had a header of Blue Tooth File Transfer or something similar. This notification had many lines and numbers of files transferred by each line. I Did Not Initiate any File Transfer. So I do not know why this notification turned up I am worried I got hacked and got files Transferred some where or to some one via bluetooth I also mistakenly cleared the notification so I now do not know what all files get transferred Please help or tell me where I can go to find out more about this and what I should do if I was hacked
Deactivating old devices
I made the mistake of wiping my old computer clean without uninstalling software like Webroot. Back in the day you could login to your account and deactivate old computers when you buy a new computer. This doesn’t seem to be possible anymore. Can anyone tell me a way to do this? I’ve already followed the KBarticle link from 6 years ago in an old post and it’s no longer relevant.
CAN'T REPLY TO WEBROOT GET REDIRECTED
The last couple of weeks Webroot is sending me emails through G-mail telling me to go to a specific place,stating if you're asked to sign in,use a password in this email to compley.So I click on the link they sent me,and sure enough they ask me to sign in using the password they gave me. So I punch in the password and a screen pops up as invalid. What on gods green earth I'm I doing wrong?
fake Amazon email in german language followed by robo call from someone inrobo voice saying they werecalling about large Amazon order
Fake Amazon email in German language saying that it was a password reset email I requested. I could not read original email. I found a translate link and clicked on that. The email did translate but was it a spoofed translate link? How bad could I be Hacked? Forty minutes or so later I get robo call saying Checking on large money purchase in Amazon orders press 1. Well I did press 1 on phone but hung up when I heard someone say Amazon Customer service
Change the email address used for my community profile?
Hi I am enquiring if the address associated with my Community Profile can be changed to another email address? I am happy to raise a support ticket but I just thought I would ask the question in the Community before raising a support ticket.I want to close the email account as it was exposed in the Optus Data breach.Thank you.
Automatic renewal: other keycode mentioned than my old keycode (since years)
Webroot SecureAnywhere (last version) : Issue with automatic renewal over the internet: other keycode mentioned than my old keycode (since years) for payment. How can that happen? Has the licence be stohlen?Many thanks in advance for your help.
Unable to login to Backup & Sync
Am not able to login to Backup & Sync, it says my user name or password is invalid yet I use the same name (email) and password and login the the main web site. Have shut down Webroot and restarted it with the same message. Next I installed several older versions with no difference. J.O'B. Dave
I am having a problem with mail being sent to me from me. Happens with AOL webinar training which I do not use. Windows defender antivirus is on occasion showing ( Exploit:HTML/IFrameRef.R!MTB ) as having infected my computer. Every time it shows this after a scan after about 30 seconds it disappears and shows a normal scan. I may not have presented the code name exactly as written by windows defender. Should be close. What is this?
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