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Community 101

Community 101

Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines

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Slittle75Community Guide

posted in Community 101

Merry Christmas

Want to wish all you Webrooter’s and yalls family’s, and all the webroot team and support members a very Merry Christms and a Happy New Year. from Slittle75 Take care and be safe out there! Keep up the great work yall do! Slittle75

TracerNew Voice

asked in Community 101

Been using Webroot for years / Big fan. Any free protection APP's that might make me more secure, while still using webroot?

My Lenovo laptop,came with Webroot...works better than previous anti viruses.Renewed twice so far…. But curious,Anybody have any suggestions on a free program that will bolster my security….YET NOT MESS WITH MY WEBROOT! Anti-malware/adware,etc….No product is perfect,but Webroot has come closer than any I used before.

Rob HouseRetired Webrooter

posted in Community 101

Hello from your new Product Manager for Consoles

Hi Webroot Community, I’ve recently joined Webroot as the new Product Manager for Consoles. Whilst I’ve worked in IT for nearly 20 years, the world of cyber resilience is new to me, so I’ve got lots to learn and can’t wait to get started.I'm really looking forward to getting to know everyone on here and I’m sure it’s going to be a great place to get feedback and ideas to make our Products even better! You’ll no doubt see me popping up on the various posts and forums over the next few weeks, but if you have any questions that I can help with or just want to say hi, please post them below. Finally, I would just like to wish everyone a Merry Christmas & Prosperous New Year!

Hugh16New Member

asked in Community 101

Webroot for old Macs

I have a 6 year old mac. Still works fine. I uninstalled Webroot. Then reinstalled it and i’m told my version of Mac OSX is too old. I’ve tried installing a new operating system on my mac but my mac is too old. Do i need to buy a new mac to use webroot? Can i access an older version of webroot as i still have a 1 year Webroot subscription to use

Unhappy CustomerNew Member

asked in Community 101

Key

Purchased product on line and the key sent with the invoice does not work. Webroot has no phone support help, only this dumb forum.

SandiToddNew Member

asked in Community 101

How do I clear NET::ERR_CERT_AUTHORITY_INVALID that's coming up for my printer's URL?

I’m using Google Chrome web browser and when I input my HP printer URL in order to enable web services, I get the NET::ERR_CERT_AUTHORITY_INVALID saying the site is not secure. Where do I go to allow this site or to tag it as safe?

bioya1WEBFresh Face

asked in Community 101

Cannot not receive emails from Newsmax

I expect a confirmation email from Newsmax (to join) but it never comes. I have no Outlook rule to prevent it and no such email goes to the spam folder.Anyone have an idea as to why this happens?Thank You, Bob

hcrespin2020New Member

asked in Community 101

Help After A Scan Report

After a Webroot PC security scan report has been completed, how may I gain information to correct specified problems with my computor?

DRBNew Member

asked in Community 101

Report results

I run a scan and at the very end results show 2 Threats Removed, but 0 Threats Detected. I then do a rescan again, and I get the same results, … 2 Threats Removed, 0 Threats Detected ???

pjlbelNew Member

asked in Community 101

not working

Normally when webfoot starts up the page is green and it starts a scan. The last few days its changed its color to blue and fails to start a scan. What’s wrong?

NancyKFresh Face

asked in Community 101

Webroot Threat Shield Only Shows Spinning Circles After Firefox Update to V.83

I have Windows 10 Home and use Firefox browser which recently update to V.83. I use Webroot (WSA) version 9.0.28.153. Now when I do a search, only spinning circles appear next to each search result (no green check marks, etc.). The Webroot icon still appears on my computer and when I checked my Firefox add-ons, it says Webroot Threat Shield is enabled. I disabled it, then re-enabled, then restarted my computer, but this did not help. Is there a glitch due to the new Firefox update? Anyone else having this issue? What can I do to fix this? - Nancy

Delia1New Member

asked in Community 101

Contacting this company

How do I contact you. I don't remember ordering this and you took money out of my account. How do I get my money back and stop this.

hallk007Fresh Face

asked in Community 101

I do not receive App start up window after downloading and installing app on MacOS 11.0.1

I have installed the app many time but now can install on 1 iMAC machine. On trying to open app, no window appears to allow for next steps. I have checked for hidden windows and there are none. I do have a “?” in the Webroot app Icon in the Dock.

dougsauto1New Member

asked in Community 101

api.exchmeddata.com- Why won't webroot block this?

When most websites in my browser i can see this api.exchmeddata.com loading with the pages and creating pop-ups. When doing a scan with Webroot it does not identify this as harmful. Why does this not get blocked or what can I do to have it blocked?

JanmRohnNew Member

asked in Community 101

Cannot print since renewing Webroot

I renewed my subscription with Webroot to include the VPN protection. Since that time, I have been unable to print. What am I doing incorrectly?

Beel6oNew Member

posted in Community 101

can't load Secureanywhere on Androud 7.1.1 Netbook

I purchased a 5 PC Update for Webroot and when trying to load this year, it says that it can't be loaded. Is this true? Then I will cancel and look for another virus protection software. Bill

lvincent7New Voice

posted in Community 101

Getting Summary of All Traffic Categories?

I understand we cannot retrieve all the traffic category but is there at least a summary of all the traffic category per site? or is there also web filtering unique URLs blocked by category?I hope I’m making sense here. Thank you.

daveharneyNew Voice

asked in Community 101

Unsecured RDP connection

How can I tell if I have an unsecured RDP connection on my Windows 10 desktop computer?

TimCFresh Face

asked in Community 101

Bizarre

Yesterday I noticed that, unusually, windows asked if Webroot could have access; I agreed and thought nothing of it. The same happened this morning - this time there was a Webroot icon on my taskbar telling me a scan was overdue; my settings allow a scan overnight or, if missed, when the system is next switched on, I could not understand how it could be overdue. I clicked the icon, a black Webroot control panel came on. I tried to start a scan, Captcha appears but wouldn’t let me click the continue button, in the background all of my settings were now off and I could not change them. It also showed zero scan history but the correct subscription remaining details. Webroot was not on my apps list but task manager showed Webroot was consuming 88% of my CPU resources. Windows security centre did not show an alert as it had reverted to Microsoft Defender I thought I would uninstall and reinstall Webroot. I went to Windows control panel and found Webroot there and clicked uninstall. I then g

jtreuNew Member

asked in Community 101

Pop up supposedly from chrome

Whenever I log into my online banking account, I get a pop up that says my password has been exposed in a data breach and that Chrome recommends I change the password. It then gives me a link to my bank. When I called my bank’s tech support, they said there has been no data breach and that it is likely a phishing attempt, and that I should contact my virus protection provider. What do I do now?

gulshannegiFresh Face

asked in Community 101

Chrome Not Work Properly, Process Starts Then Is Killed

hello all, i need help. Last Night I was browsing with Chrome, Chrome is my main browser. Something happened, can't say exactly what because I'm always multitasking different things. It might have been a Flash-related problem, maybe videos failed to run or load - I don't recall. Chrome crashed and closed. I couldn't get it back open. so can you help me solve this?

Stretch33Fresh Face

asked in Community 101

Definition Update Frequency

Our insurer requires information regarding the frequency of updates to definition files. How often are definitions updated? And if there is no set schedule, what is the greatest number of days between historical definition updates?