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📊 2023 OpenText Cybersecurity Threat Report

2 months ago

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Community 101

Community 101

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2,033 Topics
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2033 Topics

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NancyKFresh Face

asked in Community 101

Webroot Threat Shield Only Shows Spinning Circles After Firefox Update to V.83

I have Windows 10 Home and use Firefox browser which recently update to V.83. I use Webroot (WSA) version 9.0.28.153. Now when I do a search, only spinning circles appear next to each search result (no green check marks, etc.). The Webroot icon still appears on my computer and when I checked my Firefox add-ons, it says Webroot Threat Shield is enabled. I disabled it, then re-enabled, then restarted my computer, but this did not help. Is there a glitch due to the new Firefox update? Anyone else having this issue? What can I do to fix this? - Nancy

2 years ago

Delia1New Member

asked in Community 101

Contacting this company

How do I contact you. I don't remember ordering this and you took money out of my account. How do I get my money back and stop this.

2 years ago

hallk007Fresh Face

asked in Community 101

I do not receive App start up window after downloading and installing app on MacOS 11.0.1

I have installed the app many time but now can install on 1 iMAC machine. On trying to open app, no window appears to allow for next steps. I have checked for hidden windows and there are none. I do have a “?” in the Webroot app Icon in the Dock.

2 years ago

dougsauto1New Member

asked in Community 101

api.exchmeddata.com- Why won't webroot block this?

When most websites in my browser i can see this api.exchmeddata.com loading with the pages and creating pop-ups. When doing a scan with Webroot it does not identify this as harmful. Why does this not get blocked or what can I do to have it blocked?

2 years ago

JanmRohnNew Member

asked in Community 101

Cannot print since renewing Webroot

I renewed my subscription with Webroot to include the VPN protection. Since that time, I have been unable to print. What am I doing incorrectly?

2 years ago

Beel6oNew Member

posted in Community 101

TimCFresh Face

asked in Community 101

Bizarre

Yesterday I noticed that, unusually, windows asked if Webroot could have access; I agreed and thought nothing of it. The same happened this morning - this time there was a Webroot icon on my taskbar telling me a scan was overdue; my settings allow a scan overnight or, if missed, when the system is next switched on, I could not understand how it could be overdue. I clicked the icon, a black Webroot control panel came on. I tried to start a scan, Captcha appears but wouldn’t let me click the continue button, in the background all of my settings were now off and I could not change them. It also showed zero scan history but the correct subscription remaining details. Webroot was not on my apps list but task manager showed Webroot was consuming 88% of my CPU resources. Windows security centre did not show an alert as it had reverted to Microsoft Defender I thought I would uninstall and reinstall Webroot. I went to Windows control panel and found Webroot there and clicked uninstall. I then g

2 years ago

jtreuNew Member

asked in Community 101

Pop up supposedly from chrome

Whenever I log into my online banking account, I get a pop up that says my password has been exposed in a data breach and that Chrome recommends I change the password. It then gives me a link to my bank. When I called my bank’s tech support, they said there has been no data breach and that it is likely a phishing attempt, and that I should contact my virus protection provider. What do I do now?

2 years ago

gulshannegiFresh Face

asked in Community 101

Chrome Not Work Properly, Process Starts Then Is Killed

hello all, i need help. Last Night I was browsing with Chrome, Chrome is my main browser. Something happened, can't say exactly what because I'm always multitasking different things. It might have been a Flash-related problem, maybe videos failed to run or load - I don't recall. Chrome crashed and closed. I couldn't get it back open. so can you help me solve this?

2 years ago

Stretch33Fresh Face

asked in Community 101

Definition Update Frequency

Our insurer requires information regarding the frequency of updates to definition files. How often are definitions updated? And if there is no set schedule, what is the greatest number of days between historical definition updates?

2 years ago

martinP60New Member

asked in Community 101

Reply on Duration License your answer yesterday.

Duration License your answer create online console and copy keycode?? How keycode is shown with 4 characters first field other fields filled with stars.

2 years ago

martinP60New Member

asked in Community 101

Duration license

Whre can I find the start/stop date of the license?

2 years ago

lmacielFresh Face

asked in Community 101

Yellow circle on my website, but it is encrypted (https) and virus free. Why?

When performing a search on google or bing, a yellow circle appears saying that the site might contain content that might affect your online security.https://agya.cloud Why?

2 years ago

Jetmech175Fresh Face

asked in Community 101

Has anybody had to deal with this yet?

I ran WSA and found not threats. I wondering if this is legit?

2 years ago

LPJeanNew Member

asked in Community 101

Cant run Webroot scan on husbands side of our only computer

Husband and I share a computer. I have Webroot icon and scan fine on my side of computer. He is not recognized by Webroot and cannot scan on his side. Are we still protected on his side?

2 years ago

rarturaNew Member

asked in Community 101

Webroot desktop consule

When I logged into my computer this morning, a Microsoft message popped up indicating that my virus protection was off. I looked at Webroot and saw that it is and was on. However, it says there have been only 12 scans when I saw earlier this week there were 40+ scans. I proceeded to rescan and the computer was fine. As I continued working on my computer, the Microsoft notice popped up again indicating that the virus scan was off. It was not. Webroot indicated that the last scan was more than 35 days ago. That is also false. I rescanned and it showed everything clean. I logged directly into the Webroot console and could see that the scan is occurring. I am confused by this.

2 years ago

bioya1WEBFresh Face

asked in Community 101

Massive emails every day

Hello All,Not long ago I suddenly started receiving over 1,000 email every day. All from people/companies I never heard of, and from all over the world. There were too many to delete; I couldn’t handle it so I was forced to delete my Comcast email account and create a new one. I had a lot of fallout from this because my email adr was interwoven into many other aspects of my PC life.Since then I am back to normal but wonder if anyone else has ever experienced this and, if so, did you learn why it happened and who did this to you? Is there anything that Webroot could have done to prevent it?Thank you!

2 years ago

linmarkNew Voice

asked in Community 101

How do I make this stop?

An error occurred during a connection to “ some emails “443. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)

2 years ago

WallacePCNew Member

asked in Community 101

PHONE SCAM FROM WEBROOT??

I believe I was scammed through a fraudulent webroot call. They accessed my PC through teamviewer and said that my network was comprimised and that there were people actively aswell as waiting to get on to my network wher they would be able to see any of my personal information. They then began to attempt to "clean my network" and "block the hackers", when they suddenly said that I would have to pay them for an SSL. They initially said it would be $300 dollars then they told my grandmother they could give her a senior citizens discount for a lifetime subscription for just $200 instead. This is when I believed it fully to be a scan and I disconnected from Team Viewer and hung up the phone. But at this point they have already gotten my grandmother to download things from there website and had access to command center where they type differen things in. I would like to know how can scan my network/PC to find out if they left anything malicious on the network or computer.

2 years ago

gghuryeNew Member

asked in Community 101

I just got ripped off by webroot

i bought a 3 year subscription in 2019. when i was trying to use that key code, i get a message that it is invalid. i just paid another $50 for 3 seats/1 yr.the console to manage subscription is just about the dumbest pos i’ve ever seen. i cannot kick off older devices.keep getting forced by webroot to buy more!!!anyone else experience that?

2 years ago

TheyCallMeTheMayorNew Member

asked in Community 101

WRSA.exe ONLY???

I.T. pro helping a buddy with his WIN7 desktop (I know, I know - I tried). WIN7 HOME PREMIUMi3, 4 GB RAM Webroot has never been an issue until this started, and it started with a missing SYSTRAY icon (no, not hidden, missing) WRSA is the only thing running, no SYSTRAY icon. Cannot launch app, nothing opens.Uninstall wants ADMIN RIGHTS. User is admin, but I was ROOT admin, and still got this errorTried some utilities to cleanup (rhymes with seecleaner), nothing.PC is not infected in any way I can see, I ran a few utilities to be sure, not even a rogue cookie.Stopped and started all Services I could find. Manually removed the app -not easy -but got real stumped. Cleaned registry, folders, PRGDATA, you name it. Machine didn’t have even a mention of Webroot anywhere when I got done. Downloaded a fresh copy of WSINSTALL from Webroot, attempted reinstall, asked for key for the first time (yay)… then ONLY installs and runs WRSA.exe and absolutely nothing else. We never see the green menu a

2 years ago

keepclamFresh Face

posted in Community 101

no service response to account log-in problem

Unable to log in to manage account. Not receiving “reset password” emails. On hold 63 minutes for customer service, hold music eventually turned into busy signal and call dropped shortly afterward. Submitted service message nearly 64 hours ago, no response.Can anyone here escalate or offer other suggestions? We’re adding a new computer for school and I really need to shuffle things around in our multi-device plan to be sure everyone in the family has coverage on the devices they should.Webroot needs to ramp up remote customer service staffing during COVID. Happy with the product through the years, but these are really unacceptable wait times!

2 years ago

gmajicNew Voice

asked in Community 101

Firefox browser is being managed

“Your browser is being managed by your organization”, message in “Options” menu of Firefox browser. Below is what come up when I click on above message. ExtensionSettings {"webrootsecure@webroot.com":{"installation_mode":"normal_installed","install_url":"https://anywhere.webrootcloudav.com/wtsff/live/latest.xpi"}}

2 years ago

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