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When I ran the installation of the basic security software the old expired webroot software dialogue box came up and stopped the installation of the new webroot software. I can’t get rid of the old expired software due to an old ADMIN control system on this computer. How do I get around this problem and install the new software?
Best answer by TripleHelix
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Hello
Did you try activating a new keycode? https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2
If that desn’t work you will have to go into Safe Mode or Safe mode with Networking and Uninstall Webroot then go back into normal mode and do a clean install of WSA!
Please follow the steps closely!
Please let us know if that resolves your issue?
Thanks,
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The old software dialogue box came up as usual and stopped install. Through trial and error I found the menu item on this box that opened up to another box that allowed me to put in the key code. Once this was done the install completed and I was able to activate the new Webroot security system. Either Safe Mode suggestion was not able to uninstall the old Webroot software that had expired. I don’t know what became of that, perhaps the new software wrote over the old software. Thank you for the help.
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C:\ProgramData\WRData and it’s a hidden folder and in case here to show hidden folders: https://support.microsoft.com/en-ca/help/14201/windows-show-hidden-files
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