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  • 14 November 2013
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Hi! Just got on Webroot last night. I'm not very good with computer issues. I was able to download this on PC and on IPad. Question: Why does it say on the IPAD that there are no mobile devices protected, but that PC is protected? Doesn't this protect the IPad?

 
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Best answer by RetiredTripleHelix 15 November 2013, 02:14

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Userlevel 7
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I agree totally...the best community  out there.  They are more than willing to help and keep on helping !
Userlevel 7
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@ wrote:

Thanks again, Daniel! I understand now it only scans for viruses on your 

PC and Androids. The gal I talked to when I signed up said it does scan for viruses on the I Pad. Oh, well....

Sorry to hear about the mix up but you still can use the SecureWeb Browser it's free and you can use a seat on your keycode for another system PC, Mac, Android to a family member or friend if need be.

 

HTH,

 

Daniel
Userlevel 7
Hello drb1955:D

Welcome to the Webroot Community - one of the coolest communities in the whole internet world (IMO ;))
Thanks again, Daniel! I understand now it only scans for viruses on your 

PC and Androids. The gal I talked to when I signed up said it does scan for viruses on the I Pad. Oh, well....
Userlevel 7
Hello drb1955 and welcome to the Webroot Community!
Daniel, thanks for this info. So, it only scans your PC for viruses? That's what I was thinking. Wonder why it doesn't? So, what I figured out is it only warns you about a page that could be a virus so you don't open it?
Thanks for the welcome! How do you run the virus scan on the IPad? There isn't a page showing up like on my PC where you can press Scan.
Userlevel 7
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Hello drb1955 and Welcome to the Webroot Community Forums.



 

Well really there is no AV for iOS if you have WSA-Complete you can use the Back Up & Sync app and the SecureWeb Browser with the Password Management even if you have WSA-ISP you can get the SecureWeb Browser and use the Password Management also please see here: https://community.webroot.com/t5/Webroot-Mobile-for-iOS/How-to-install-SecureWeb-and-SecureSync-on-iOS-devices/ta-p/5191#.UoV2VuIZlOc & here: https://community.webroot.com/t5/Webroot-Mobile-for-iOS/How-do-I-add-an-iOS-device-to-the-mobile-security-area-of-the/ta-p/5195#.UoV27uIZlOc



Cheers,

 

Daniel 🙂
Userlevel 4
Let me be the first to welcome you to the WebRoot Community forums as a fellow WebRoot newbie.

 

Hmmmmm. I would suggest trying to run your webroot app on the IPad to scan for viruses asap.

It might just be that it didn't run a full scan the first time and needs to adjust to the IPad.

Otherwise, I'd ask PEgas or another WebRoot Moderator about the issue in the WebRoot Antivirus threads.

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