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Is Anyone Working in Webroot Custmer Service?

  • 1 May 2020
  • 1 reply
  • 79 views

Can someone point me in the right direction?  I sent an email request in for help with Webroot customer service four days ago and again yesterday.  I have not gotten any response.  Is anyone working from home or am I somehow not sending my request to the right place?

 

Thanks

 

 

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Best answer by TripleHelix 1 May 2020, 19:01

Hello @Genbukan 

 

Is this where you are sending the Ticket? Webroot Customer Service

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

 

You can call them during Business hours see here: https://www.webroot.com/us/en/support/contact

Mon - Fri 7 AM to 5:30 PM (MDT)

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Thanks,

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Userlevel 7

Hello @Genbukan 

 

Is this where you are sending the Ticket? Webroot Customer Service

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

 

You can call them during Business hours see here: https://www.webroot.com/us/en/support/contact

Mon - Fri 7 AM to 5:30 PM (MDT)

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Thanks,

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