An old question on this forum has re-emerged.
The Support department of a large American company (X) successfully dealt with a problem I had with one of its car satnav devices: I should explain I am an 83 year old English man, living alone in England. The technician observed that I had had three virus programs on my computer, and that had been part of my problem.
I asked for advice and was recommended Webroot. After discussion and feeling under some pressure I was sold a Life Time package for Webroot, costing me $650, paid via PayPal, curiously to (Xs), which I was told stood for Company (X) Support.
Later I thought better of it, it was all too expensive: my Son had found I could buy 1 year from Webroot in the UK for about £45. Phoned (X) Support, spoke to the Supervisor (?) and learned my 2 week period of grace had elapsed (statutorily 30 days in the UK) and cancellation was not an option. I was offered a 5 year package for $400, which, under pressure. I accepted. that was nearly a week ago and nothing has happened. No refund.
Currently I have a Webroot “emblem” downloaded onto my computer, which won’t open. I have no “code” or other proof of ownership of my Lifetime? or 5 year? deal. Two of my old virus programs have been deleted, whilst my computer was operated remotely by (X), the other, Malwarebytes is still there but does it give me full protection?
I feel I have been manipulated by company (X), or its imitator, and am seriously out of pocket. Was it all a scam? Was I even dealing with company(X)? Does Webroot even have a Lifetime package? Opinions, advice, please.
Best answer by Ssherjj
Sorry to hear this...
I have not heard of Company X. Sounds like a total scam to me and I have not heard of Lifetime subscriptions. The first thing I would do is report this to your credit card company and try to get your money back. It's fraud in my opinion.
Let me ping for some help so that you can also contact the Webroot Support Team to check out your computer.