Just joined the community, although I've been using the Webroot system for a couple of years...
Will be here on and off...
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Now that you're here pull up a chair and stay awhile as we are a great bunch!
I'll keep a 'look out' on the forum, because, by and large, I think most of the subject material will be informative and interesting: as will be the general discussions...
Again, thanks for watching out for us newbies...
Robinski ~ RD
To echo TripleHelix (aka TH)...welcome to the Community. Here is hoping that you will be more 'on' then 'off', especially when you find out what a great bunch of users we have here...:D
Yeah, I probably will be more on than off, although one can never tell in these early stages, how far the pendulum will need to swing, keeping pace with everything on one's agenda... As always ~ I'll do my best to keep in touch...
Robinski ~ DL
Job keeping up with all these welcoming messages... But thanks all the same... :D
Where the Great Bunch hangs out!
Also have alook at this install Video it's an older version but it should still install the same!
If not let us know!
First, I was on Firefox, not Safari. Everything in your information was what I went through, but then something came up about Safari that didn't show up when I was doing the download. I don't know if that caused a glitch or not.
Second, when it came to choices of whether I had Webroot on the "machine" I was downloading to, I did the download that said "no".
I was going to try uninstalling and reinstalling going through Safari, but even when I shut Webroot down, it won't let me uninstall because it says it's running. I guess my questions are, do I shut down Webroot on my PC laptop, then try to uninstall the program on my iMac and try to reinstall, or do I request a new keycode for the whole mess? Or....maybe I should go watch a movie instead? :D
I am very sorry I cannot help you with your Mac issue because I am not so familiar with Mac device. However that are other members who will gladly help you. :D
I didn't disappear; just busy. To answer, not Best Buy, it was an online dl. I'm not sure how I resolved it would be of any help to anyone. Once I get stuck on something like this, I can't let it go until I resolve it in some way. I considered a baseball bat. ;)
In a shortened version (I was up until 4:00 a.m.), I tried uninstalling and installing about four times. I even tried installing the "free trial", but my iMac wasn't having anything to do with the program, and yes, I consistently used the "mac" version. I had an old virus program on my computer and even uninstalled that to see if that was the issue, but to no avail. I couldn't leave my computer unprotected, so tried to reinstall my old virus program and that even tanked. At that point, I was ready to call it quits and take my computer in to MicroCenter to have it checked out. But, as I said, I don't give up easily. I went searching for a free dl, did my research.
Tried Sophos. Ran a full scan, said I had some "issues", but nothing dangerous. It then shut down the virus protection and I couldn't get it to work, so uninstalled that. Installed Avast, ran a full scan, and again found a few "issues", but again, no virues, malware, worms, etc. and for whatever reason, it's running fine. I'm not sure I want to mess with something as I go with the "if it ain't broke, don't fix it" philosophy. My iMac appears to be "clean" and all I want is to keep it that way.
My iMac is 5 years old, has been upgraded twice, added memory, and so far hasn't given me any real problems [knock on wood....or the baseball bat], so I will probably be contacting Webroot for a refund. However, I will keep Webroot on my PC laptop because that's working great and I have no issue with it. "So that's my story and I'm stickin' to it." ;)
I really do appreciate you guys having my back while I was going through the frustration. Sorry I couldn't get Webroot to work, but I really wanted to find out if my computer was infected, so just kept trying to find a way to check it out. I don't know what the "issues" are, but they don't seem to be causing any problems and two different complete scans came up clean, so for the moment, that's where I'm staying put. Besides, now my tv is acting up and I have to try to figure out which component is causing the problem. I'm keeping my baseball bat handy. :D Take care....
Haha. Ah so many memories. Love to watch the repeats anytime.:)
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