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Login Failed

  • 22 February 2020
  • 3 replies
  • 101 views
K
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I am having a issue with my log in. When I downloaded my app for my phone and I put in the email, password and my Secure Anywhere complete keycode in the log in box,  I recieve a error message saying:
 
Error
Login failed. The email or password you entered is incorrect.
 
Since the log I used the same log in on to check the status of my computers that are associated with that account and it works fine.
 
But I just don't understand why it not letting me log in.

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Best answer by Ssherjj 26 February 2020, 16:19

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Ssherjj
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Userlevel 7
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Hello @Knox365 

Welcome to the Webroot Community,

Please look here: https://community.webroot.com/webroot-mobile-security-for-android-15/mobile-login-failed-the-email-or-password-you-entered-is-incorrect-5812

Also check  to see if you have Permissions set to Administrator and set to Access on your

Account Console for the Mobile.

 

Hope this helps?

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
K
Rank
Badge +1

Hello @Knox365 

Welcome to the Webroot Community,

Please look here: https://community.webroot.com/webroot-mobile-security-for-android-15/mobile-login-failed-the-email-or-password-you-entered-is-incorrect-5812

Also check  to see if you have Permissions set to Administrator and set to Access on your

Account Console for the Mobile.

 

Hope this helps?

 

Ssherjj
Rank
Userlevel 7
Badge +62

Hello @Knox365 

If you are still having this issue with signing into your Online Account Console with your Mobile device then by all means please Submit a Support Ticket/or call and the Webroot Support Team can assist you free of charge with your Webroot subscription.

Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227

If you get a chance let us know the outcome… Okay?

 

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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