Mobile app login failure

  • 26 March 2019
  • 1 reply

Through the mobile app from the Google play store, whenever I try to login, it tells me that I need to "check your credentials and try again". I've already verified my email so what do I do?

Best answer by Ssherjj 26 March 2019, 03:36

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Userlevel 7
Badge +62
Hello @closmnz ,

Welcome to the Webroot Community,

Have you filled out and created a My Webroot Account sign-up? In order to complete successfully, you will need to log-in and create your Personal Security Code, Security Question, and Security Answer from a computer.

If you have already done the above then you can log into My Online Account Console with your email address and reset your password by clicking on Forgot Password.

If you still are having issues then please Contact the Webroot Support Team and they will help you free of charge with an active Webroot subscription.

Hope this helps?