Best answer by TripleHelix
May I ask where you purchased your renewal from? From Webroot Directly? Best Buy Geek Squad Subscription service or some other place? We need more info so we can send you to the right place!
Just in case it's from Webroot you can call during the day MDT time:
Purchases, renewals, and upgrades
Mon - Fri 7 AM to 5:30 PM (MDT)
Or Best Buy Geek Squad: 1.800.Geeksquad