Started in January 2020, when I tried to login to my account to add new phone, and laptop. I could not login to my account, as it rejected the password. I tried to use the password reset. No email. Put in a customer support request, and got automated answer to rest password though the password rest process. Put in a support ticket, then waited for a response. Forgot about it, for over 4 months since I already took care of phone and laptop using different products., Now the end of May, I started getting renewal notices. I went back to my requests from January, and no results. I did not get a response from my tickets. So waiting 48 hours might not be the solution. I started trying again the first of June 2020, and still nothing. Tried multiple attempts, still no response. Gave a scathing review, with a response to “sign on to my account and contact support, or create a ticket! Now I simply need to figure out how to delete the program, but of course you need to sign in to do that. Tried to call, said wait time 30 minutes; then after 45 minutes call dropped. Please help anyone, but another bot telling me to contact support or create a ticket!