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my optimize scan area is blank since i renewed my subscription by calling the company

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ams963
Rank
Userlevel 7
Good going Nic. Webroot is the best.:)
K
Rank
Hey Sherry, Thanks for the welcome. I'm almost.....Well, I am embarrassed to say that I did what Nic (I believe ??) told me to do. I uninstalled  Webroot. I then searched for it to install. therein laded the problem. When I found a pop-up saying that I just needed to put in my key code it wouldn't accept it. It's been a long day on this laptop. :womanfrustrated:: I apologize for my ignorance though as every judge says...It's no excuse!
Ssherjj
Rank
Userlevel 7
Badge +62
Kassie- 92,
Sorry you still are havIng problems here but the keycode should give you WSAC. I'm on a mobile right now so I'll ping
@ but could you try an uninstall of Webroot/ reboot/ install of WSAC again and see if that works. I haven't the links on my cell or @ can assist. .Ill be back...
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
Ssherjj
Rank
Userlevel 7
Badge +62
😃 Thank You @ for the backup. If this doesn't work shouldn't he Submit Trouble Ticket .
 
So Kassie-92 you also have that option. Please get back to us when you have a chance if the "white elephant " hasn't left the building!!;)
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
Ssherjj
Rank
Userlevel 7
Badge +62
😃 Thanks nic! I was getting a headache searching that issue!!;)
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
shorTcircuiT
Userlevel 7
Thanks Nic :)  (I had a feeling something like that was happening....)
 
😉
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
R
Rank
Userlevel 6
I am having a similar issue. I too just renewed by buying a new keycode. A month ago I researched my options. I had been using Webroot Security Plus for a year. I had system optimizer and system analyzer, both of which I use and need. I had contacted customer support/sales and I was told by them and Geek Squad/Best Buy as well that the only difference between Plus (that I had) and Complete is 5 devices vs 3 and the online storage which I do not need. Long story short, I no longer have the 2 features. I had the option to take advantage of a discount on Complete which would have cost me $5 more than what I paid for my new keycode. I didnt as I knew I will not afford to renew Complete the following year and being that I had the features in Plus thst I needed, I stayed with Plus.
 
Since renewing with the new keycode I have experienced all kinds of issues getting the password manager to work and after uninstalling and reinstalling, that issue is corrected, but I do not have the system optimizer nor system analyzer which I need. Customer support reffered me to sales. Sales refferedme back to customer support. I am on hold as I type and have been for about 20 min now.
 
I am feeling frustrated and very upset as it looks like I wasted my money. I can handle an addition $5,but not an additional $20. From the descriptions and comparision charts, I could not see that since a year ago system optimizer and system analyzer were no longer included in Plus. Had I known I would have paid the extra $5 and purchased Complete. I started a month in advance preparing for my renewal date (which was supposed to be June 22, 2014 and was bumped up to June 20, 2014) in order to be sure I would have all the same features and decide if I need online storage. The past 24 hours have been a nightmare and I am still holding.
 
Thanks for listening, any suggestions?
 
R
Rank
Userlevel 6
That would be wonderful! I can not thank you enough! Please let me know what I need to do. Thank you!
R
Rank
Userlevel 6
Hi Nic! Hope you had a greak weekend. I sent you a PM.
Thanks again for your help!
nic
Userlevel 7
Badge +56
Sure thing!
K
Rank
Okay, Hi Guys, it's nice to be around you again. I had been absent because non of the fixes fixed the problem. Of course I hadn't gone the best buy ticket thing yet.  I'm about to do this now. I had gotten very discouraged so I left it alone for a moment. But  really need my Optimizer, so here I return :@  Like everyone here I also am  tired of seeing this subject up on the board. Away I go to to download the Best Buy copy...... or do I just need to go for the ticket? I hope you see my underhanded manner for showing confidence while i OBVIOUSLY scream for directions! 😃 Once again thanks for being here for me. You all arr Here For Only Me..........Right!!!;)

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