I have used Webroot for several years and when I saw the price for a renewal I called the company and stated that as I only ever us 1 PC I wanted a reduced price. (a closed mouth is never fed) They ended up giving me a discount. I did ask if the content would be the same. they said yes it would be the same.I have tried to use the optimize scan. It doesn't work. At first I thought is it me???? I found how to change the settings on what I wanted to be optimized but when I go to the scan area it's blank even though the name optimize is there. I know from reading these posts there are some talented people in here to help me. I await your phenomenal input.
Best answer by nicView original
Please open the WSA program
Click on the 'gear tool' next to My Account
Look next to "Product" and Status and let us know what is listed there. DO NOT let us know the Key Code or other information.. Just the Product and Status.
So that tells us that you don't have Optimizer as it's only in the Complete version or the Gamer version do you know what you had before and was it Complete?
EDIT: Also is this what are we talking about? http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C9_SystemOptimizer/CH9a_RunningSystemOptimizer.htm
Nice one, Nic
Don't be a stranger and pop in and join us from time to time because we have a lot if fun and knowledgable people here. 🙂
I'm sure you'll get a chuckle when I tell you that when I was finished the beautiful green site hadn't put anything in the optimize space in the scan area. As a matter of fact .........................wait for it....................IT TOOK ALL MENTION OF OPTIMIZE OUT!!
It's been a long day. I feel better that I'm sitting here petting my webroot knowing it'll be looking after me tonight. Of course it has already found several threats. (I knew it!!!) Tomorrow if someone could send me one that actually is complete would be great. The Devil is a liar, I don't feel so mad and hot. I know you guys are really trying to get rid of my Big White Elephant in the room.
Sorry you still are havIng problems here but the keycode should give you WSAC. I'm on a mobile right now so I'll ping
I am pretty confidant the correct download was used: the alternative would have been that the Best Buy Download was used, but that version DOES include the Optimizer, so that should not be the problem.
It is possible that a re-do of the clean install will work.
So Kassie-92 you also have that option. Please get back to us when you have a chance if the "white elephant " hasn't left the building!!;)
Since renewing with the new keycode I have experienced all kinds of issues getting the password manager to work and after uninstalling and reinstalling, that issue is corrected, but I do not have the system optimizer nor system analyzer which I need. Customer support reffered me to sales. Sales refferedme back to customer support. I am on hold as I type and have been for about 20 min now.
I am feeling frustrated and very upset as it looks like I wasted my money. I can handle an addition $5,but not an additional $20. From the descriptions and comparision charts, I could not see that since a year ago system optimizer and system analyzer were no longer included in Plus. Had I known I would have paid the extra $5 and purchased Complete. I started a month in advance preparing for my renewal date (which was supposed to be June 22, 2014 and was bumped up to June 20, 2014) in order to be sure I would have all the same features and decide if I need online storage. The past 24 hours have been a nightmare and I am still holding.
Thanks for listening, any suggestions?