my other lt one has been hijacked, when I try to log on to g mail it goes into a loop

  • 20 December 2014
  • 2 replies
  • 13 views

Hi  i have 2 lap tops this one is fine, my other one running windows 7 , the browser has been hijacked. when i try to log  into g mail it goes into a loop, never letting me into the e mails i have. I removed chrome still does it tin explorer, when i try to reload chrome through the  google site it directs me else where to down load chrome from  a non google site.
very frustrating, and its way beyond my skill set to fix it, i have run a scan from web root several time to no avail.
 
what do i di next?
amdy

2 replies

Userlevel 7
Badge +62
Hello sailaketch,
 
Welcome to the Community Forum,
 
Sounds like you have some bad PUAS, and you can issue a Support Ticket free of charge so they can sort this out for you.
 
Please let us iknow how it goes for you!
 
Best Regards,
Userlevel 7
What version of WIndows does the affected have on it?  Windows 8.1?  Windows 7? 32 bit or 64 bit?

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