Solved

My pc recently froze.

  • 29 October 2016
  • 1 reply
  • 470 views

My pc recently froze. Techs could not fix it and had to do a clean install.  I lost all my downloaded programs including webroots and malware bytes etxploit.  How do I get these back?
icon

Best answer by BurnDaddy 29 October 2016, 22:50

View original

1 reply

Hi citymouse2004,
 
Welcome to the Webroot Community.
 
To reinstall Webroot please do the following:
 
Please follow the steps below closely in terms of installing WSA on the target system/machine!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
As far as Malwarebytes, you will have to go to their Website to download that. ;)
 
Please let us know if this resolves your issue. :)
BD

Reply