Need Help

  • 21 February 2016
  • 1 reply

I got Webroot when i purchased my computer in January, well i liked it so much i decided to go ahead and purchase the software for a year, now i have my computer and my phone on webroot the problem im having is on my computer it's showing my phone as yellow and saying it needs attention but when i go on my phone and open the APP and run a scan its not showing any problems. After trying to fix it.  it got worse now the APP is saying the keycode dont work and wont let me in the APP honestly im confused now lol

1 reply

Userlevel 7
Badge +62
Hello jraycar87,
Welcome to the Webroot Community,
Are you able to uninstall Webroot from your mobile device and then reinstall Webroot?
Please look here at the KB article to uninstall
To reinstall look here
Do you back to us if you need more help? Or you can Submit a Support Ticket which is free of charge with an active subscription.