Best answer by BaldrickView original
I had a really bad virus and malware attack last week. Webroot ran numerous scans, but I still could not access my hotmail account through my ie. Finally had to call Microsoft and pay $100 to have my laptop disinfected. Would there have been a better way? Microsoft found 1280 PUPs even after Webroot had pronounced my computer free of threats.
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I can really sympathise with that view...but the main thing is that yo now know better, and should the nasties strike again then you now know where to come ASAP...HERE! :D
As S Sherjj, we live and learn (hopefully every day).
Indeed but that is hardly support...did you notice the following at the very foot off that page; under Technical Assistance...where it says:
"Contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Support."
So what MS are effectively saying is that your first port of call should be your security app vendor, etc.
So I hope you see where I'm coming from and understand?
Yes, of that there is no doubt...in terms of scams it is the unsolicited first contacts, i.e., the scammer calls the target, that are without doubt the ones to avoid like the plague...especially if you ask yourself the following question "How in the hell do they know that my system is compromised?"...that should say it all.
But, yes, Microsoft do provide technical support...but not re. malware removal, at least not yet as far as I know or can see from their UK Technical Support website.
We just ask that if your have any issues with your Webroot Product or Infections it's best to contact the Support Inbox as they would do it for you free of charge.
I can find many more but do not contact them!
These are the only Official!
And Best Buy Subscription Service via Geek Squad: http://www.webroot.com/us/en/home/products/geeksquad-dl
Well, it would be interesting to know what AV/IS software the person concerned is running for a start. Of course, if WSA then I would say there is nothing more to do other than (i) enable maximum heuristics for a while (ii) watch for suspicious and/or strange behaviour, & (iii) if they spot any or have suspicions of anything untowards...then Open a Support Ticket ASAP.
Now, if with another vendor, then the same (if the AV/IS they are using provides that facility) and in the case of (iii) call the vendors Support Team...not Webroot's...;)
Hopefully the others on tonight will have wiser words to pass on?
Now back to my dumbness,SSHERJJ, I actually said I can't afford to be helped now. Next week would be better financially and Ill think about it so I gave my phone number ONLINE. And they actually called me. Well I wiped out the HDD and Im fresh with WSC.
It does happen...I have done it many times myself...:$ But the important thing is to live & learn.
But you are quite right when you say there are a lot of imposters out there whch is why I say that the simple rule is if they call or mail you then be on your gaurd...and that goes for callers & mailers purporting to be from just about anything, including insurance companies, banks, etc. Anything that is unsolicited needs to be treated with care...or am I just being paranoid?