Best answer by Baldrick
View originalnewbie questions
Userlevel 1
I had a really bad virus and malware attack last week. Webroot ran numerous scans, but I still could not access my hotmail account through my ie. Finally had to call Microsoft and pay $100 to have my laptop disinfected. Would there have been a better way? Microsoft found 1280 PUPs even after Webroot had pronounced my computer free of threats.
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Userlevel 7
Hi Gail
Yes, of that there is no doubt...in terms of scams it is the unsolicited first contacts, i.e., the scammer calls the target, that are without doubt the ones to avoid like the plague...especially if you ask yourself the following question "How in the hell do they know that my system is compromised?"...that should say it all.
But, yes, Microsoft do provide technical support...but not re. malware removal, at least not yet as far as I know or can see from their UK Technical Support website.
Regards
Baldrick
Yes, of that there is no doubt...in terms of scams it is the unsolicited first contacts, i.e., the scammer calls the target, that are without doubt the ones to avoid like the plague...especially if you ask yourself the following question "How in the hell do they know that my system is compromised?"...that should say it all.
But, yes, Microsoft do provide technical support...but not re. malware removal, at least not yet as far as I know or can see from their UK Technical Support website.
Regards
Baldrick
Userlevel 1
Try typing in support.microsoft.com - tell me what you think.
Userlevel 7
Hi Gail
Indeed but that is hardly support...did you notice the following at the very foot off that page; under Technical Assistance...where it says:
"Contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Support."
So what MS are effectively saying is that your first port of call should be your security app vendor, etc.
Regards
Baldrick
Indeed but that is hardly support...did you notice the following at the very foot off that page; under Technical Assistance...where it says:
"Contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Support."
So what MS are effectively saying is that your first port of call should be your security app vendor, etc.
Regards
Baldrick
Userlevel 1
I do know where you are coming from, but at the time I had the problem, I did not even know you were here. Webroot was just an icon on my desktop. I had never had a problem with viruses or malware so I was unaware of this whole world of webroot discussion groups!
Userlevel 7
+56
Yes that is legit Microsoft Support link! And now that you know if you have any issues you can come here and save your money!@ wrote:
Try typing in support.microsoft.com - tell me what you think.
Daniel
Userlevel 7
+62
Kudos to that gailfitzpatrick, neither did I. Until you really open the program and check it out.
Userlevel 1
Glad it was helpful to you!
Userlevel 1
How do you DO that?
Userlevel 7
+62
How about on a Mac or iPad ?? That sight is only for Windows..boohoo by the way I just save them to my BookMarks smiley smiley
Userlevel 7
+56
I'm not sure I don't eat Apples! LOL But there must be a way to Copy & Paste?
Daniel
Daniel
Userlevel 7
+62
Yes I can copy and paste ...apples are good for the brain ya know? Besides I'm not expert advisor yet and all the fun is here so I have a long time to learn those graphics by the way. Great for sharing the no how tho.
Userlevel 7
+56
It looks like a Computer screen!
Userlevel 7
+62
Not on my iPad but I'll go see on the Maverick OS ...I think I do there...
Userlevel 7
+62
Nope I have a insert/edit link is all :D
Userlevel 7
+56
OK you will get it when you reach Community Guide! That's what is used to add pictures from your computer so you can save pictures you find online or snapshots and post the pictures!
Daniel
Daniel
Userlevel 7
+62
😃 thank you!! i cant wait or I can wait. Anyway I have steps to know how now and links..
😃
😃
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