Solved

newbie questions


Userlevel 1
I had a really bad virus and malware attack last week.  Webroot ran numerous scans, but I still could not access my hotmail account through my ie.  Finally had to call Microsoft and pay $100 to have my laptop disinfected.  Would there have been a better way?  Microsoft found 1280 PUPs even after Webroot had pronounced my computer free of threats.
icon

Best answer by Baldrick 8 March 2014, 19:15

Hi gailfitzpatrick37

 

Welcome to the Community Forums...:D

 

Sorry to hear of your troubles.  PUP or (PUAs (Potentially Unwanted Applications, as they are also known as elsewhere, and at Webroot) are a contentious subject as to some they are not malware whilst to others they are, and as a result WSA does not, as far as I am aware, remove them per se.

 

The problem is that some people actually install this type of app knowingly, and therefore for WSA to just remove them when legitimately installed would not be appropriate.  But it is also true that they some time sneak onto users system, unrequited, but very often they are installed at the same time as other software usually due to the user not being careful to read all the prompts an installer offers...so something to watch in the future...always double check what you are being asked about when installing.

 

It is a shame that you did not contact the Community or Webroot Support first as you could have logged a Support Ticket and go help from the Support Team to get rid of the PUPs/PUAs.

 

We also have knowledge Base articles such as this one which provide guidance on how to remove PUPs/PUAs...worth bookmarking in case it happens again.

 

The important thing is that you are sorted...but should anything like this strike whilst yo are using WSA then please post back here or Open a Support Ticket, as you first port of call in trying to get it sorted.

 

Hope that helps, and provides the information that you were after? Please feel free to ask any further questions you might have.

 

Regards

 

 

Baldrick.

 

 
View original

66 replies

Userlevel 7
Badge +58
😃 thank you!! i cant wait or I can wait. Anyway  I have steps to know how now and links..
 
😃
Userlevel 7
Badge +56
OK you will get it when you reach Community Guide! That's what is used to add pictures from your computer so you can save pictures you find online or snapshots and post the pictures!
 
Daniel
Userlevel 7
Badge +58
Nope I have a insert/edit link is all     :D
Userlevel 7
Badge +58
Not on my iPad but I'll go see on the Maverick OS ...I think I do there...
Userlevel 7
Badge +56
It looks like a Computer screen!
 
 

Userlevel 7
Badge +58
Yes I can copy and paste ...apples are good for the brain ya know? Besides I'm not expert advisor yet and all the fun is here so I have a long time to learn those graphics by the way. Great for sharing the no how tho.
Userlevel 7
Badge +56
I'm not sure I don't eat Apples! LOL But there must be a way to Copy & Paste?
 
Daniel
Userlevel 7
Badge +58
How about on a Mac or iPad ?? That sight is only for Windows..boohoo by the way I just save them to my BookMarks smiley smiley
Userlevel 7
Badge +58
Thanks I was going to explain that to Gailfritz...but I wouldn't of been able to do as good as you..for I asked that weeks ago. So I'm too slow..so I wait for it...Again...
Userlevel 7
Badge +56
Go to Google: Also what Petr said above!
 


 


 

Userlevel 7
Badge +51
Fun here
 


 
Hi gailfitzpatrick37
 
please see here you will be able to post pictures when you reach Community Guide and Video's when one has reached Expert Advisor! https:///t5/custom/page/page-id/VIP_Program#.Uv0SGIXDt_d
Userlevel 7
Badge +58
Yea tell us how you do that technical stuff?
Userlevel 1
How do you DO that?
Userlevel 7
Badge +56
Well OK!
 
Daniel
 
http://static.knittingparadise.com/upload/2012/7/29/1343573635771-huge_smiley_with_tongue_out.gif
Userlevel 7
Now, Daniel...stop it...you are just plain showing off! ;)
Userlevel 7
Badge +58
Now that's a winner...the best one so far...keep up the entrainment and I'll stay on cyberspace all day...oh I do? How do I copy and paste that huggy smiley? Toss that out graphic man....
Userlevel 7
Badge +56
http://friends-of-peggy.tripod.com/sitebuildercontent/sitebuilderpictures/hug.gif
Userlevel 1
I love those graphic, too!
Userlevel 7
Badge +58
TripleHelix ...I need to go to school just to learn your video graphics...funny funny...
Userlevel 7
Badge +56
I would be worried if you did!


 
Daniel
Userlevel 7
Badge +58
Hey TH: I tapped on the red arrows and I got nothing...smiley smiley
Userlevel 7
Badge +56
All is fine now you know! 😃 ❤️
 
Cheers,
 
Daniel 😉
Userlevel 1
Okay, funny guy. Admittedly, it helps to be able to read - but if you had any comprehension of how little attention I paid to Webroot until last week, you would be amazed that I could even find the icon on my desktop!
Userlevel 7
Badge +58
Th could you be more graphic? Or have a icon for read the manual? Or highlight certain parts of graphics...smiley smiley
Userlevel 7
Badge +56
Here is more info in the main GUI of WSA!
 
Daniel
 


 

Reply