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nightly pop ups

  • 7 July 2021
  • 1 reply
  • 37 views

Hello,

 

I was wondering if someone could help me.  Some weird things have been happening to one of our kids school computers.

  1. nightly a window of our files pops up even when it is sleeping
  2. one time an inappropriate pop up popped up
  3. everytime i log on to the computer 2 edge windows pop up automatically.

Web root does not show any viruses on the computer.  All windows updates have been installed.

 

Thank you for any help repairing the problem.

T

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Best answer by TripleHelix 7 July 2021, 19:42

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Userlevel 7
Badge +63

Hello @tachris4JC 

 

It’s best to Contact Webroot Support Directly and they will sort it out for you!

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227  Mon - Fri 7 AM to 7 PM (MDT)

 

Thanks,

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