To Customer Support To Customer Support
Solved

"no internet"

  • 20 February 2019
  • 3 replies
  • 98 views
A
Badge
All of the sudden my laptop is telling me that my home network has "no internet". Router is on and connected and my phone, tv, and other devices are connected. What do I check. Windows 10 is up to date, I am using webroot, windows firewall, what else should I check.
icon

Best answer by TripleHelix 21 February 2019, 00:03

View original

3 replies

TripleHelix
Rank
Userlevel 7
Badge +63
Hello @arletta66 and Welcome to the Webroot Community!

Have you tried a reboot of the laptop? Also are connected via WiFi or direct ethernet cable?

Thanks,
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
M
Userlevel 1
Badge +2
If rebooting the PC does not bring joy then I would also reboot the router.
A
Rank
Userlevel 5
Badge +14
As indicated above the Router connectivity is the most likely issue. So if you are working via your own router the usual remedy is switch off the Router for about 60 seconds, then switch on again & wait for all confirmatory lights to come on. You should then be able to use your laptop again. If all else fails contact your ISP- unless of course your PC has failed., but normally when you all indicators show that you are connected to the Internet & cannot get service the Router is the problem WSA would not normally cause the problem that you have. Good luck.

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.