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Notification Area Icon gone after latest Windows 10 Update

  • 22 July 2019
  • 3 replies
  • 2014 views
V
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Userlevel 1
Badge +3
Since completing the latest update for Windows 10, the Webroot icon has disappeared from the notification area in the lower right corner of my desktop. Webroot's help section gives directions that are no longer valid since Microsoft changed the access parameters for the taskbar settings. There is no longer a 'taskbar properties' button. Only taskbar settings is available and when accessing the 'select which icons appear on the taskbar' setting, the Webroot icon is not available for display. How do I restore it for easy access?
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Best answer by LLiddell 22 July 2019, 17:43

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LLiddell
Userlevel 7
Badge +36
Honestly I'm not sure off hand as we would need to investigate and learn the root cause. Would you mind working with our support team so we can sort this out and get you taken care of? If so, we can be reached at 1-866-612-4227, or by clicking the link here to create a ticket online.
TripleHelix
Rank
Userlevel 7
Badge +63
Hello @vbliss I assume you are using Windows 10 build 1903?

Have a look in the WSA GUI under Advance settings to see if "Show a system tray icon" is checked.



If it's set then right click on the Taskbar and click on Taskbar settings and go through to check if WSA icon is set to show as I have all mine set to show in the Notification Area!





Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
V
Rank
Userlevel 1
Badge +3
Thank you for your suggestions. I had already tried your above suggestions without any success. I did talk with someone via phone from Webroot customer support. The Webroot icon wasn't even an option within the Windows 10 taskbar settings (select which icons appear..). What finally corrected the problem was a simple 'warm' reboot - a simple restart without shutting the system down first. I believe the latest Windows update messed up my customization settings and the restart corrected the problem.

Thanks again for your assistance.

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