Solved

Password Manager ??? Time for this fix to be DONE

  • 21 January 2019
  • 39 replies
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39 replies

Badge +1
Law is subject to interpretation, including Consumer Protection Law.

They DO NOT HAVE a password manager. Period. They are claiming that they do. Under your definition, I could claim I have one, too. My nonexistent one is just as good, maybe better, since no one will waste their time trying to use it.

As for taking a deep breath....how ridiculous. This is a computer program, a tool. It does not work. I need something that works. I am not in the software business. I have no allegiance to some silly program. I am just trying to run my business, I literally have dozens of passwords. I do not want to lose them. Simple enough.

This company is scamming its buyers by claiming it has a utility that it does not have. Stop defending the obvious.
Userlevel 7
Yes. IT IS false advertising. Geek Squad recently sold this to me. I used to use Norton and its password manager. I expected Webroot to have a password manager. Worse yet, I tried to initiate use and spent countless hours trying to do so, including a lengthy chat session with Geek Squad. I then found out that it "wasn't me", it's them! Why would you leave a broken product available for use? I really question Geek Squad's choice of this product. Should I really trust their security? I am going to ask Geek Squad for a refund and buy something else.

It is NOT false advertising...I have checked with some colleagues who work in the legal department of a company and I am told that 'false advertising' would be the case if it was stated that there was a Password Manager and there was not one included in the product.

As it happens...there is a Password Manager included in the product; the fact that it does not work is not material in that Webroot are looking to resolve the issue.

Yes, they are taking an inordinate amount of time to do so...and that really is not good. And even worse they have not communicated effectively with their clientele/user base about what is happening/where they are in the fix/resolution process...that also is far from good. But none of this constitutes 'false advertising' as I understand it.

Poor customer relations (and who know what the long term impact of that will be) but for the moment that is all in my humble opinion. And I for one commend @Orthodoxguy when he counsels:

"we just need to take a long, collective and deep breath and give this acquisition a chance to work out AND be patient regarding the pw mgr."

Regards, Baldrick
Userlevel 4
Badge +7
Having read this thread from the beginning, I know why it says that. I also note the last response from a company rep.
Badge +1
Well, since the header for this thread says' "Solved", I guess you have your answer.
Userlevel 4
Badge +7
Isn't there any way a representative from the company can provide an update? Or, are we just petty customers who are merely at the mercy of the company?
Badge +1
Yes. IT IS false advertising. Geek Squad recently sold this to me. I used to use Norton and its password manager. I expected Webroot to have a password manager. Worse yet, I tried to initiate use and spent countless hours trying to do so, including a lengthy chat session with Geek Squad. I then found out that it "wasn't me", it's them! Why would you leave a broken product available for use? I really question Geek Squad's choice of this product. Should I really trust their security? I am going to ask Geek Squad for a refund and buy something else.
Userlevel 4
Badge +7

It's because it's advertised as being part of what you pay for. It doesn't matter if someone wants to go it alone with a different one.

Whoa! I feel your frustration but "false advertising?" You can't really be serious. They have a password manager which currently is not working. They're working to remedy the situation. We all have devices and software that have issues preventing them from working as advertised. But that doesn't constitute false advertising. I think we just need to take a long, collective and deep breath and give this acquisition a chance to work out AND be patient regarding the pw mgr. And if you absolutely must have a pw mgr immediately, install the free version of LastPass for the time being.

It certainly does. If you were a new customer, and you read it, it says password manager comes with it. You'd install it expecting just that (after you paid). Then and only then would you find out it doesn't work. Upon investigation you'd find out it hasn't worked for much, and there has been little news, no updates, and no progress.

How can you defend that?
Userlevel 4
Badge +12
It's because it's advertised as being part of what you pay for. It doesn't matter if someone wants to go it alone with a different one.



Whoa! I feel your frustration but "false advertising?" You can't really be serious. They have a password manager which currently is not working. They're working to remedy the situation. We all have devices and software that have issues preventing them from working as advertised. But that doesn't constitute false advertising. I think we just need to take a long, collective and deep breath and give this acquisition a chance to work out AND be patient regarding the pw mgr. And if you absolutely must have a pw mgr immediately, install the free version of LastPass for the time being.
Userlevel 4
Badge +7
It's because it's advertised as being part of what you pay for. It doesn't matter if someone wants to go it alone with a different one.

At this point, it's STILL advertised as being part of this product, and therefore FALSE ADVERTISING. Perhaps reporting it to a consumer protection agency could light a fire under their behinds and GET THIS DONE!

Now, we find out Webroot is being "acquired" by Carbonite. Can we trust that we aren't going to end up being screwed?
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The lack of communication updates is very frustrating. My support cases for this issue have been going on long enough to build a whole new app.
Userlevel 7
I think that is because until it broke, for some people, Webroot Password Manager worked as well as LastPass, so why pay for something that one is already paying for.

But since it broke I am sure that a number of users will have switched to LastPass...so it will be interesting to see what Webroot come back with in terms of a revised product.

That may well be the tipping point as to whether more abandon the Webroot PM for the likes of LastPass or stick with it.

Regards, Baldrick
Userlevel 4
Badge +12
I'm still mystified as to why people won't use LastPass. I've been using it for years (Premium) and it has never let me down. It's certainly not expensive and can be used on your mobile devices if you have the premium version. Password managing is all LP does so their product "has to work" unlike Webroot which can put it on the backburner for months.
Userlevel 7
Whilst the frustration is appreciated by many here (I for one)...it is worth bearing in mind that the Webroot Password Manager, is a licensed version of LastPass and now an old one at that which is probably not high, if even at all, on the LastPass priority list.

So I am guessing that trying to fix this as per any issue would be complicated and that moving the WPM to another platform, even the latest LastPass one, would be time consuming and require a large amount of work (at least this is my experience being in the milieu).

So none of this will be quick, and to be honest I suspect that whilst trying to patch the old version would have been the expedient thing it would not necessarily be the best approach long term. Which is why I am hoping that the long delay means that Webroot are going with the other option of a shiny new Password Manager...hopefully LastPass's latest & greatest.

So I think a little more patience is called for at this time.

Regards, Baldrick
Userlevel 3
Badge +11
It's well past time for this fix to have been done. I have close to half a year left on my sub, and, at this point, I'm thinking it's time to switch again. This issue has gone on well past any point that's at all reasonable. I have never seen a company act the way this one has and remain in business. Webroot is behaving like a company that's getting ready to close its doors.

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