Best answer by OrthodoxguyView original
Password Manager ??? Time for this fix to be DONE
Hoping others feel the same way. I have been using Webroot for years and always recommended them. This Password Manager problem has me very much questioning my choices... Not really sure why it has taken so long to fix the problem or at least patch it until a fix could be made. It has cuased alot of problem for me and I dont even have all that many passwords stored there. I read a thread where someone had over 300 passwords stored.. oh my what a nightmare... I am still with there security for a long time as I purchased a long term plan the last time I renewed. My question is should I /we contiune using this after its been fixed. Are they going to compensate us for this problem. Think it would have been nice for them to keep us in the loop via Email what was happening ... End of my rant...
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Actually Webroot have treated us pretty well over the years...and they deserve so reciprocity for that. And that is all we are doing.
All the best with your future ventures in the world of cybersecurity...I doubt that you will find a company that is better than Webroot or has a better product.
Well... you're wrong again on a number of points. First off, you say there is no news regarding the pw mgr but in fact there is: it's being worked on and hopefully will be out soon. Secondly whereas you say our defense fascinated you, in fact you were aggravated by our explanations. We were not defending WR but trying to answer your question as best we could: it's currently undergoing work so in the interim, download a free version of LastPass as many of us have done. This is not a defense but rather an attempt at helping you. Lastly, you say that you will not be a chump and so you're leaving. Okay. You could have done that without a parting shot, right? The fact that you decided to make that parting shot comes off a bit like a chump but then... it's not my place to make that final judgment. Like Baldrick, I hope you find what you're looking for and wish you the best.
This is why it is always advisable (actually, imperative) that we "back up" passwords and other important data. Sorry you have had to learn this the hard way.
Broken promises? They told us they were hopeful of having a resolution by this time and not guaranteeing it. Nothing in this world is fool-proof and if you don't know that by now, you're in for a very rude awakening some day. Have you asked for a refund? It seems to me that this might be the best advice for you instead of sticking around here, creating a lot of turmoil and bad-mouthing Webroot as often as you can. Just ask for a refund and go find happiness with another company. I'm certain that "other company" will be delighted to have you on board and while WR won't say it, I'm guessing WR will also be delighted to see you leave. Just my two cents, mind you.
As for your words directed at me (troll, agitate, irrelevant, insignificant, no value)... that's fine. I'm a big boy and my skin is evidently a shade thicker than your own. Just spare the WR community the continual hand-wringing by doing something about it (choices 1 or 2 above). This is what a mature adult would do. Try it.
In an earlier thread I learned that Webroot's password manager is a licensed version of Lastpass. I have had nothing but support issues using Lastpass with MS Edge. Latest issue which has required well over an hour of my time is that it allows logging in but never opens a site via the drop-down box. This is after going to the trouble of recording my screen (keystrokes included) then trying to get it to them by attaching a very small mp4 in the support reply. They couldn't open it so I then had to load it in Dropbox -and they are the PC experts! I would NEVER consider using Lastpass again -and I am not a PC newbie. I'm only passing this along in case it helps someone else. Go get RoboForm or something reliable.