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  • 11 February 2019
  • 4 replies
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How do you restart plugin for backup and sync?
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Best answer by TripleHelix 12 February 2019, 01:27

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Userlevel 7
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Hello @catjane ,

Welcome to the Webroot Community,

Sorry it has taken so long to get back to you.

To be honest I am not sure what you mean by "plugin" for Backup & Sync. But I can help you with linking you to the Webroot User Guide for a PC.

Have you created your Online Account Console?


Hope this helps?🙂
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When I click on backup and sync, it says that plugin is trying to restart itself and that If I get that error again, I should consult help or support on how to restart plugin. I asked this question before I contacted Webroot. I followed their instructions, and they did not work. I have followed up with them. I can not use or access backup. Could not find anything online that covers my problem.
Userlevel 7
Badge +55
@catjane I think you need to Submit a Support Ticket to get this sorted out for you!

Here is more info:

https://docs.webroot.com/us/en/home/wsa_backupandsyncwindowsstoreapp_userguide/wsa_backupandsyncwindowsstoreapp_userguide.htm

Maybe this one as well as it’s new for PC: https://www.microsoft.com/en-us/p/webroot-backup-and-sync/9wzdncrddfx0?activetab=pivot:overviewtab
Userlevel 7
Badge +55
@catjane I think you need to Submit a Support Ticket to get this sorted out for you!

Here is more info:

https://docs.webroot.com/us/en/home/wsa_backupandsyncwindowsstoreapp_userguide/wsa_backupandsyncwindowsstoreapp_userguide.htm
Maybe this one as well as it’s new for PC: https://www.microsoft.com/en-us/p/webroot-backup-and-sync/9wzdncrddfx0?activetab=pivot:overviewtab


@TripleHelix , Wow! I did not know about Backup & Sync is in the Microsoft Store. That is an excellent find.

Thank you for the added assistance. Much obliged.😊

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